Config Guide
AssuredSAN 3xx4
83-00006911-00-01 Rev B
Page 27
If calling from outside the U.S.A.,
Phone: 001-303-845-3200 – select #1 for support
9.2.2.
SANsolve Contact Information
[email protected] or 1-877-368-7924
9.2.3.
Open a Support Ticket
http://www.dothill.com/support/sansolve/
9.2.4.
Submitting RMA Requests
•
RMA requests are submitted via SANsolve, Dot Hill’s web-based call center interface.
•
Users may register for access to SANsolve at http://www.dothill.com/support/sansolve/new-user-registration
•
Registered users may open an RMA request in SANsolve by selecting Current User Login at
http://www.dothill.com/support/sansolve
•
SANsolve will require the user to provide the part and serial number of suspect part(s), a description of the perceived
failure, and the ship to company name, address, contact name and phone number of the recipient of replacement parts
