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Seaga N2G5000, Owner'S Manual

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Seaga N2G5000 Owner'S Manual Download Page 72

EL950.1.1.1062C.4-2017

 

Page

 

72

 

Troubleshooting

 

1.

 

a.

Product

 

is

 

not

 

loaded

 

correctly.

 

Ensure

 

product

 

is

 

located

 

to

 

the

 

front

 

of

 

the

column

 

and

 

depresses

 

sold

 

out

 

indicator.

b.

Sold

 

out

 

switch

 

wire

 

harness

 

not

 

connected.

c.

Sold

 

out

 

switch

 

defective

2.

 

a.

Harness

 

may

 

be

 

unplugged

b.

Transformer

 

circuit

 

breaker

 

tripped

c.

Restart

 

machine

d.

Faulty

 

display

 

harness

e.

Display

 

board

 

defective

3.

 

a.

Tray

 

or

 

Motor

 

connection

 

unplugged

 

or

 

faulty

 

connection

b.

Vend

 

mechanism

 

binding

 

on

 

tray

c.

Product

 

jammed

d.

Defective

 

motor

4.

 

a.

Broken

 

or

 

disconnected

 

wire

 

to

 

motor

b.

Shim

 

missing

 

or

 

out

 

of

 

position

c.

Defective

 

motor

 

switch

5.

 

a.

Harness

 

faulty

b.

Motor

 

harness

 

not

 

plugged

 

into

 

the

 

vend

 

motor

 

correctly

c.

Defective

 

motor

NO DISPLAY ON THE FRONT PANEL 

SELECTION WILL NOT VEND 

MULTIPLE VENDS FROM ONE SELECTION 

MULTIPLE VENDS MORE THAN ONE SELECTION SIMULTANEOUSLY 

SELECTION DISPLAYS SOLD OUT WHEN PRODUCT IS PRESENT 

For more information contact:   Gumball.com   (800) 260-0010   [email protected]

Summary of Contents for N2G5000

Page 1: ...Owner s Manual Vending System Model N2G5000 Revision EL950 1 1 1062C 04 2017 For more information contact Gumball com 800 260 0010 support gumball com...

Page 2: ...ust be reported to the delivery carrier immediately Reporting damages and the seeking of restitution is the responsibility of the equipment owner The factory is willing to assist you in this process i...

Page 3: ...Up and Loading the Payment Systems 22 Coin Changer 22 Loading Changer 22 Coin Retrieval 23 Clearing Coin Jams 24 Removal of Coin Changer 25 Bill Validator 27 Bill Validator Capacity 27 Bill Retrieval...

Page 4: ...t Entree Delivery Door Beverage Delivery Door Coin Return Door Refrigeration Vents Entree Display Window Entree Door Handle and Lock Air Vend Main Door Handle and Lock Snack Display Window Beverage Di...

Page 5: ...5 Width in 34 16 Depth in 28 25 28 25 Volts V 115 Frequency Hz 60 Watts W 350 Current A 3 8 Figure 2 Interior of machine and controls Bill Validator Coin Changer Display VMC Beverage Harness Vertical...

Page 6: ...our customers while they are in front of the machine The customer may see messages about how much an item costs when a selection is sold out and other communication The Display also shows you the oper...

Page 7: ...ism If the door does not open push the lock housing into its seated position in the door Location Requirements The N2G5000 is meant for operation indoors only which not only means physical protection...

Page 8: ...not to tip the vending machine more than a few degrees Excessive tipping of the machine can ruin your refrigeration system and void your warranty Figure3 Entr e Unit Bolts 3 Disconnect power from Main...

Page 9: ...the release lever is in the forward position Products Make sure your products are appropriate for the column and coil you are placing them in Do not force products that are too wide into a narrow tray...

Page 10: ...ently You should insure that the products are loaded like a retail store shelf to entice customers and give a neat professional appearance Make sure packages are upright facing front and in good condi...

Page 11: ...3 Rest the tray harness on top of the tray you are removing to keep it out of the way 4 Flip the release lever on the right side of the tray to face toward the back of the machine and raise the front...

Page 12: ...e bottom of the coil clear of the coil driver to completely remove the coil See Figure 9 2 Align the new coil end with the front of the product tray which gives the coil better contact with the produc...

Page 13: ...k into the motor through the back wall of the tray 4 Load the tray and perform at least 5 five test vends to insure a proper vend 5 If the item does not vend consistently repeat another 1 8 of a rotat...

Page 14: ...driver and coil as shown in Figure 11 1 Unplug motor harness 2 Unscrew the two screws as shown in Figure 11 Figure 11 Motor on Snack Tray 3 Replace motor and plug motor harness back in 4 Reinstall co...

Page 15: ...kwise to drop the drink into the Product Bin 1 Load products horizontally laying down Grasp Locking Tab and slide up to allow Retainer to move forward into Load Position Figure 12 Retainer Figure 13 R...

Page 16: ...t can The third can should be loaded with the top touching the top of the second can 4 Finish loading to the top of the column not exceeding maximum capacity see chart making sure the items are not ti...

Page 17: ...oup 10 Selection 141 Monster Rock Star etc 16 oz Cans Group 4 Selection 142 Monster Rock Star etc 16 oz Cans Group 4 Selection 143 Gatorade 20 oz Bottle Group 3 Selection 144 Vitamin Water 20 oz Bottl...

Page 18: ...ate top and bottom 10 4 15 oz 443 ml Can Starbucks Doubleshot Coffee Small Side Spacer Back Spacer Alternate top and bottom 10 4 12 oz 355 ml Can Most Brands Standard Size Cans Large Side Spacer Alter...

Page 19: ...mall Side Spacer Large Side Spacer and Right Side Spacer Figure 17 Auger Insert Figure 18 Back Spacer Small Side Spacer Auger Insert Large Side Spacer Right Side Spacer For more information contact Gu...

Page 20: ...ove the Drink Display Back Panel by loosening and removing the thumb screws located on either side of the panel 2 Place each beverage in order of selection in the display window taking care to make th...

Page 21: ...on if there is no credit or the credit is less than the selection s price the price of the selection is displayed for a few seconds before reverting to one of the above credit display formats If a coi...

Page 22: ...s recommended that you initially load the coin tubes completely full when setting up your machine In order for your VMC to keep an accurate coin inventory enter MENUS Mode scroll through to Qty Tube a...

Page 23: ...coins in that tube Note that the changer will empty that selection of coins To stop this mode press the selection s User Interface Button again Note You may also physically remove the Coin Cassette t...

Page 24: ...mbly by pulling forward on the Coin Funnel 4 Check for coin jams in this area Note the ramp in this area should also be cleaned on a regular basis to insure trouble free operation 5 Open the Coin Chan...

Page 25: ...the power to the machine this is very important to avoid damaging not only the coin changer but your VMC Failure to disconnect power before performing this operation will void your warranty b Disconn...

Page 26: ...f the coin mechanism d Tilt the Discriminator assembly forward and lift off main housing Note the discriminator will still be attached by a cable e Loosen the three 3 Mounting Screws f Lift Changer an...

Page 27: ...ifies accepts and stores paper currency but change is given in coins only Bill Validator Capacity The Bill Storage Box will hold approximately 250 bills Bill Retrieval The bills your customers spend a...

Page 28: ...ant to avoid damaging not only the bill validator but your VMC Failure to disconnect power before performing this operation will void your warranty b Unlock and open the Front Door c Push Bill Validat...

Page 29: ...EL950 1 1 1062C 4 2017 Page 29 f Remove Bill Validator Wire Harness Four 4 Mounting Nuts For more information contact Gumball com 800 260 0010 support gumball com...

Page 30: ...as instructed in Bill Retrieval and inspect for a jammed bill b Remove bill jam and reassemble c If no jam was found in the Bill Collection Box lift up on the metal bar at the bottom of the bill valid...

Page 31: ...23 Figure 22 VMC and Menus Button SERVICE MODE NAVIGATION Use the 0 through 9 keys to access the various menus and sub menus Use the key on the keypad to Exit without changing or to go back Previous U...

Page 32: ...to Save 5 Press two times to exit to Sales Mode Price Program ROW STEP DISPLAY 1 Press Service Mode Button Motor Count or Error Code 2 Press 1 for Price Program Price Program 3 Press 2 for Row Row Use...

Page 33: ...f All Items Choice Flashing Exit no change Save 7 Press to Save the new setting All Items New Setting Exit no change Save 8 Press to return to Coupon1 Coupon1 9 Press 4 to enter Coupon Value menu Coup...

Page 34: ...Press two times to continue to Coupon2 5 or press five times to exit Price Program COUPON BY ITEM STEP DISPLAY 1 Press Service Mode Button Motor Count or Error Code 2 Press 1 for Price Program Price...

Page 35: ...le For example if Coupon1 is set for All items Token1 is also set for All items STEP DISPLAY 1 Press Service Mode Button Motor Count or Error Code 2 Press 1 for Price Program Price Program 3 Press 5 f...

Page 36: ...t no change Edit 11 Press 1 to toggle Row On Off Row XX Choice Flashing Exit del Save 12 Press to save the setting Row XX New Setting Exit no change Edit 13 Press twice to return to the Token1 menu To...

Page 37: ...11 Press 1 to toggle Item On Off Selection XX Choice Flashing Exit no change Save 12 Press to save the setting Selection XX New Setting Exit no change Edit 13 Press twice to return to the Token 1 menu...

Page 38: ...5 Combo1 0 00 Exit no change 5 Enter First Combo Item Number and Price Press to Save Press 1 to enter the Selection Ranges Combo1 Exit no change Edit 1 Next 6 Enter Range number then enter selection n...

Page 39: ...ss 4 for Reset Cash Res Cash 8 Press 5 for Historical Card His Card 9 Press 6 for Reset Card Res Card 10 Press 7 for Clear Clear Exit no change Clear Display shows Cleared ROW STEP DISPLAY 1 Press Ser...

Page 40: ...ard His Card 9 Press 6 for Reset Card Res Card 10 Press 7 for Clear Clear Exit no change Clear Display shows Cleared 3 QTY TUBE Enter this menu when priming the changer with coins As you load coins fr...

Page 41: ...HH MM current setting Exit no change Edit Use number keys to enter new time 6 Press 3 to change DST Daylight Savings time DST ON OFF Exit no change 3 Toggle On Off Press to Save 7 Press two times to...

Page 42: ...Exit no change 1 Toggle On Off to Save 11 Press 3 to change one Selection Selection Use alpha and number keys to select row ON OFF Exit no change 1 Toggle On Off to Save 12 Press two times to exit to...

Page 43: ...1 Edit 1 to Toggle Snack Can or Bottle Press to Save 12 Press two times to exit 0 00 SELECTION TYPE STEP DISPLAY 1 Press Service Mode Button Motor Count or Error Code 2 Press 4 for Configuration Confi...

Page 44: ...r Space to Sales StS Current setting Exit no change 8 Edit 4 Press 8 to toggle through options StS Off Whole Rows Half Rows By 2 s Whole Machine Custom MZF SZF Custom With your choice flashing press t...

Page 45: ...the screen will scroll all the links you have made 13 Press two times to exit 0 00 ADVANCED CONFIG A password is required to enter this menu The factory default password is 2314 The following menus ar...

Page 46: ...keypad to enter password 4 Press 3 for Motor Type menu Motor Type Current Setting Exit no change 3 Edit 5 Press 3 to toggle 3 Wire or 2 Wire Note must be set to 3 wire Motor Type Choice Flashing Exit...

Page 47: ...lowing sub menus are included in the Options Menu Forced Vend Optical Vend Bill Escrow POS Message Multi Vend Set Point Free Vend Sensitivity Adjust Fast Change FORCED VEND Forces the customer to comp...

Page 48: ...y credit remaining will be erased by the machine For card reader sessions the Multi Vend feature will function only if the card reader supports multiple vend capability NOTE If Fast Change is set to O...

Page 49: ...nu provides the operator with options for designating product items or rows that are monitored for product delivery by an optical sensor All items should be set to OFF OPTICS ALL STEP DISPLAY 1 Press...

Page 50: ...1 Edit 6 Press 1 to toggle between ON and OFF Item XXX Choice Flashing Exit Save 7 Press to save the setting Item XXX New Setting Exit 1 Edit 8 Repeat Steps 4 through 7 until all desired rows are comp...

Page 51: ...ting Setpoint New Setting F Exit 8 Edit 6 Press three times to exit 0 00 SENSITIVITY ADJUST The drop sensor sensitivity is factory set as follows Selections 140 144 Medium Selections 145 and 146 High...

Page 52: ...xit Save 7 Press to save the setting All Items New Setting Exit 1 Edit 8 Press to return to Discount menu Discount 9 Press 4 for Day menu Day 10 Press 1 for All Days All Days Current Setting Exit 1 Ed...

Page 53: ...the setting Enable New Setting Exit 9 Edit 31 Press five times to exit to Sales Mode 0 00 DISCOUNT BY ROW Note Make sure All Items setting in the Discount Advanced Features menu is set to OFF STEP DI...

Page 54: ...s to return to Discount menu Discount 25 Press 7 for Discount Value menu Discount Current Value Exit 7 Edit 26 Press 7 then enter new Discount Value Enter the new price at which to sell the item Disco...

Page 55: ...er days of the week using steps 14 and 15 16 Press two times to return to Discount menu Discount 17 Press 5 two times for Start Time menu Current Time Exit 5 Edit 18 Press 5 then enter Start Time in 2...

Page 56: ...t Exact Change New Setting Exit 1 Edit 7 Press to save the setting Exact Change New Setting Exit Save 8 Press two times to exit 0 00 ALTERNATE RULE This function prevents a vend from occurring flashes...

Page 57: ...ng Uncond Accept New Setting Exit Save 7 Press two times to exit 0 00 MAX CHANGE This option prevents change from being returned to the customer until the amount of credit has been reduced to a value...

Page 58: ...for Interval2 and so on Interval1 6 Press 1 to for All Items All Items Current Setting Exit 1 Edit 7 Press 1 to toggle ON OFF All Items Choice Flashing Exit Save 8 Press to save the setting All Items...

Page 59: ...otor Count or Error Code 2 Press 6 for Password Advanced Features Menu Password 3 Enter Password default 2314 Advanced Features 4 Press 5 for Shutdown Shutdown 5 Press 1 for Interval1 2 for Interval2...

Page 60: ...P DISPLAY 1 Press Service Mode Button Motor Count or Error Code 2 Press 6 for Password Advanced Features Menu Password 3 Enter Password default 2314 Advanced Features 4 Press 5 for Shutdown Shutdown 5...

Page 61: ...ing ON OFF Lighting ON turns off lights during Energy Saving interval Lighting OFF leaves lights on during Energy Saving interval Lighting Choice Flashing Exit 8 Edit 28 Press to save the setting Ligh...

Page 62: ...1 menu Interval1 21 Press 7 to enter Storage Temp default is 62 F Storage Current Temp F Exit 7 Edit 22 Press 7 to set Storage Temp 36 F to 62 F Storage Choice Flashing F Exit Save 23 Press to save th...

Page 63: ...Degrees Exit Save 7 Press five times to exit to Sales Mode 0 00 7 MOTORS This function displays the motor count It is a useful quick diagnostic tool in case of selection failure and can point out a mo...

Page 64: ...d Sensor On Door Drop Bias Setting Manual Defrost STEP DISPLAY 1 Press Service Mode Button Motor Count or Error Code 2 Press 0 for Test Modes Test Modes 3 Press 1 to test relays then press 1 6 to test...

Page 65: ...8 Space to Sales StS 4 9 StS Custom 4 0 Advanced Password required 4 0 1 Beep Enable 4 0 2 Optics Disables 4 0 3 Motor Type 4 0 4 Temp 4 0 5 Selection Style 4 0 6 Touch Comm 5 Options 5 1 Forced Vend...

Page 66: ...or There is a conflict with one or more MDB setting from the installed MDB devices Review manuals and settings for installed MDB devices to make sure they are compatible VMC Selection SW A keypad sele...

Page 67: ...ection motors Test vend selection motor for correct operation Replace motor Replace VMC Temperature Sensor Errors Error Message Description Possible Solutions Refrig Sensor Open A temperature sensor o...

Page 68: ...ger coin path See changer service manual Bill Validator Errors Error Message Description Possible Solutions Bill Val Comm VMC does not have communication with the bill validator Check MDB Harness to v...

Page 69: ...mulator or Dryer and Temperature Sensor which communicates to the VMC The temperature is pre set at the factory for efficient and effective operation Figure 23 Refrigeration unit Cleaning the Condense...

Page 70: ...sensor VMC and the start and overload components located on the side of the compressor The line voltage from the outlet in the room is fed to the three fans the condenser fan and the evaporator fans...

Page 71: ...tus Display Use the key on the Keypad to display the current temperature Figure 24 Refrigeration Indicators on LCD Display Current Temperature in Vertical Drop Beverage Area For more information conta...

Page 72: ...ay or Motor connection unplugged or faulty connection b Vend mechanism binding on tray c Product jammed d Defective motor 4 a Broken or disconnected wire to motor b Shim missing or out of position c D...

Page 73: ...m control board f Coin Mechanism or Bill acceptor defective g Harness to payment system is disconnected or faulty 7 a Press the key on the keypad to get a temperature reading b Verify that Temp Set is...

Page 74: ...sure the coin return mechanism is releasing all the way What does it mean when the lights on top of the changer are flashing 1 If the amber C C light is flashing it means that the lower coin cassette...

Page 75: ...op Sensor see Programming section of this manual is set properly If the sensitivity is set too low the sensor may not trip when the product drops and perform a second vend Under advisement from techni...

Page 76: ...EL950 1 1 1062C 4 2017 Page 76 Figure 25 Wiring Diagram For more information contact Gumball com 800 260 0010 support gumball com...

Page 77: ...re and humidity levels Proper use of equipment including loading programming and setup THIS WARRANTY IS EXCLUSIVE AND IS GIVEN BY SEAGA AND ACCEPTED BY BUYER IN LIEU OF ANY AND ALL OTHER WARRANTIES WH...

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