TROUBLESHOOTING
15
Model 2020-16S
Problem
Possible cause
Solution
The mower fails to start
The safety key is not inserted in the slot.
The battery pack is depleted.
The battery pack is not attached to the
mower.
Battery or mower circuitry is too hot.
Mower deck is clogged with grass and
debris.
Insert the safety key.
Charge the battery pack.
Attach the battery pack to the mower.
Allow the battery pack or mower to cool down.
Clean the mower deck and make certain that
the blade has freedom of movement.
The mower cuts unevenly. Dull blade.
The cutting height is not set properly.
Sharpen or replace blade.
Raise the blade to a higher setting.
Mower stops while
mowing.
The battery pack is depleted.
Mower is in overload condition.
Mower deck is clogged with grass and
debris.
Battery or mower circuitry is too hot.
Charge the battery pack.
Raise cutting height or slow down the mowing.
Unclog mower deck. Raise cutting height, or
cut a narrow swath.
Allow the battery pack or mower to cool down.
Excessive vibration
Cutting blade is loose.
Bent cutting blade.
Bent reel shaft.
Tighten the blade bolt.
Replace the blade.
Contact the service center at 1-800-618-7474.
Handle not in position
Handle knobs not tightened.
Tighten handle knobs.
