7
If the problem analysis indicates that you should return the device, the Technical Support
specialist will transfer you to Customer Service for a Return Merchandise Authorization
(RMA) number.
The RMA number must appear on the outside of your shipping carton: our Receiving
Department will refuse any package that does not carry an RMA number.
Returning Your CameraMate™
Pack the device in its original box. Be certain that it fits snugly and is surrounded with
the original packaging material.
•
Improper packing can result in damage to the device, and may result in voiding the
product warranty.
•
Our Receiving Department will not accept an improperly packaged device.
You are responsible for paying the cost of shipping the device for repair. We will pay the
return shipping on any Warranty RMA. Please ship the device to:
SCM Microsystems, Inc.
Retail Brands Group
Attention: RMA # __________
20 Carter Drive
Guilford, CT 06437
Trademarks
CompactFlash™ is a trademark of SanDisk Corp. and is licensed royalty-free to the CFA
(CompactFlash Association) which in turn will license it royalty-free to CFA members.
Microsoft, Windows and the Windows Logo are registered trademarks Microsoft
Corporation.
SSFDC and SmartMedia are registered trademarks of Toshiba Corporation.
All other company names and product names are trademarks or registered trademarks of
their respective owners.
