Scientific Atlanta CME090W, User Manual

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Chapter 6: Troubleshooting
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If the suggested solutions in this section do not resolve your issue, contact your system administrator or Internet
service provider.
Can I use the same cable line for TV and cable modem?
A. Yes, the TV and cable modem uses the cable line. You need a splitter to use them at the same time. Ask Cable
Company to install the splitter for you to avoid signal degradation.
My cable modem cannot get a solid green light on the Status LED when I connect the
cable back.
A. The cable modem lost the signal during the disconnection period and it will keeps scanning other available signal.
When you connect the cable back, it might take a while to find the correct channel. You can power cycle the
modem to speedup the process since modem will remember the channel last time and it will start from that
channel at startup.
Which port of the Ethernet hub should I connect to the modem if I need to connect
multiple PC to the modem?
A. You should connect the modem to the up-link port of the hub. The link LED of the hub will be on.
How do I see my IP address?
A. If you are using Windows 95/98/ME, the winipcfg command will show you to IP address of the PC connected to
the cable modem. Notice that even though you seem get the same address all the time, it may still be a dynamic
address.
Can I just connect the cable modem and two computers to a hub?
A. Yes. You need to make sure you can get two IP addresses from your cable modem service provider. Connect the
modem to the up-link port of the hub.
I have a cable modem. How can I make it work?
A. Basically, modem is plug and play. You can just connect the modem and you are ready to go if you have the
subscription. For ensure good signal for your cable modem, you should ask your cable provider to install the
cable modem for you.
Can I switch between a notebook and PC using the same cable modem? Will there be
a problem to obtain a DHCP IP address?
A. This issue depends on how your cable modem service provider manages the modems. If you are using one of the
cable modem service providers that register your PC based on the MAC address of the Ethernet card in the PC,
then you will have to call them and have them change that entry every time you switch between the two. Ask
them if you have problem on this issue.