_n_.
_RH Section_
Page 21
8.
Troubleshooting
Troubleshooting
If the product does not work:
Before you contact the technical service department, make sure that the product is plugged in, and
electric wiring is connected. Weak air suction may be caused by back draft fins remaining closed. Do not
take any action that will damage the product.
Check electric c
onnection. V
oltage o
f the electric
ne
tw
ork should be be
tw
een 220 - 240V
, r
angehood
should be c
onnect
ed t
o gr
ounded plug and turned on.
Check mo
tor swit
ch. Please ensur
e tha
t ther
e is po
w
er
to the r
angehood and the r
angehood is swit
ched on.
Check ligh
t swit
ch. Ligh
t swit
ch should be a
t on
position.
Check filt
er
. Filt
er should be w
ashed r
egularly
, see
filt
er cleaning.
Check ligh
ts. Ligh
ts should be firm.
Check outle
t. Outle
t should be open.
Check ligh
ts. Mak
e sur
e the
y ar
e no
t br
ok
en or f
aulty
.
Please mak
e sur
e ther
e is no obstruction in ducting or
back dr
aft fins.
Check the outle
t, mak
e sur
e it is no
t block
ed and y
ou
ha
ve the c
orr
ect diame
ter ducting installed.
Rangehood does not work
X
X
Light does not work
X
X
X
X
Rangehood air suction is weak
X
X
X
X
Rangehood does not direct air out
(through chimney)
X
X
Loud noise from the rangehood
X
Service
Lodging an Online Service Request
In the event that the failure is not due to the faults mentioned in the Troubleshooting section, you can
lodge an online Service Request. To lodge an online Service Request, visit our website
www.schweigen.
com.au/service-and-warranty
and click on the link and complete the service request form.
A service request will require the following information:
• The purchase date
• The model number
• The rangehood model
• The serial number or batch number (this number is on a sticker inside the rangehood).
• A copy of the purchase receipt (without a receipt your service request cannot be processed).
Alternatively, you can call Customer Service:
Australia
1300 881 693
New Zealand
0800 200 510
