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9. TROUBLESHOOTING
Jump Starter
PROBLEM
POSSIBLE CAUSE
SOLUTION
The jump starter won’t jump start
my car.
Clamps are not making a good
connection to the battery.
The jump starter’s battery is not
charged.
The vehicle’s battery is defective.
Check for poor connection to
battery and frame. Make sure
connection points are clean.
Check the battery charge status
by pressing the Display button on
the front of the unit. The display will
show the percentage of charge.
Have the battery checked.
The jump starter won’t power my
12V device.
The 12V device is not turned on.
The battery inside the jump starter
is not properly charged (is under
10.5V).
The 12V device draws more than
15A or has a short circuit.
Turn on the 12V device.
Check the battery charge status
by pressing the Display button on
the front of the unit. The display will
show the percentage of charge.
Disconnect the 12V device. The
internal breaker will automatically
reset after a minute or two. Try
using the 12V device again.
The battery in the jump starter
won’t hold a charge.
The battery is bad (will not accept
a charge).
Replace the battery.
The jump starter’s alarm is on.
Connections are reversed.
Disconnect the jump starter and
reverse the clamps.
The jump starter won’t power my
110V AC device.
The converter is not turned on.
The 110V AC device is not turned on.
The battery inside the jump starter
is not properly charged (is under
10.5V).
The 110V AC device draws more
than 400 watts or has a short
circuit.
Turn on the converter.
Turn on the 110V AC device.
Check the battery charge status
by pressing the button on the front
of the jump starter. See the Digital
Display section of this manual.
Disconnect the 110V AC device.
The converter will reset after a
second or two. Try the 110V AC
device again. If it happens again,
use a smaller device.
The RED LED near the converter
ON/OFF switch is on and the
converter will not function.
Converter has gone into shutdown
mode.
See the Converter Shutdown
Protection section.
