7
Doc ref: xPOE304-524
Trouble Shooting
The table below describes common problems you may encounter when using a ScatterBox
PoE switch along with the most common solutions for rectifying the problem.
Problem
Possible Cause
Solution
No Power light on
Switch
Power to the device Check power to device from external source. Check that the power
lead (IEC lead) is plugged in.
Loose connection
Check that the power lead (IEC lead) is plugged in.
Network light not
flashing
Poor quality cable or
termination
Check the Ethernet cabling to your device is of good quality and is
terminated correctly. See below for standard configuration.
No PoE on
connected device
Poor quality cable or
termination
Check the Ethernet cabling to your device is of good quality and is
terminated correctly.
Total power
consumption
exceeded
Check the load devices are not above the total power consumption
of the switch.
Cable length
Check the distance of Ethernet cable to your device, if required
use the VLAN option to extend the voltage 250m and lower the
bandwidth to 10 Mbps per channel.
Slow flashing LEDs,
No Network or PoE
on load devices
Faulty cable or
device
Turn the power off to the switch & unplug the load devices (Check
Ethernet cabling to load devices). Leave the switch turned off for 10
seconds and then power the switch back up, plug each device back
into switch individually to help troubleshoot the suspect cable.
Still need help? We have a fantastic online knowledge base and ticketed support system
online at
softcctv.com/helpdesk/
Black Order Codes:
1m Lead:
NET901B
2m Lead:
NET902B
5m Lead:
NET905B
10m Lead:
NET910B
15m Lead:
NET915B
20m Lead:
NET920B
25m Lead:
NET920B
30m Lead:
NET930B
50m Lead:
NET950B
100m Lead:
NET959B
White Order Codes:
1m Lead:
NET901W
2m Lead:
NET902W
5m Lead:
NET905W
10m Lead:
NET910W
15m Lead:
NET915W
20m Lead:
NET920W
25m Lead:
NET920W
30m Lead:
NET930W
50m Lead:
NET950W
100m Lead:
NET959W
RJ45 Straight Patch Leads
For the most efficient, problem free installation we recommend the use of high quality RJ45
patch leads (Ethernet leads). We have a range of white and black leads specifically made for
PoE devices up to 100m in length at bargain prices!
