Technical Information 39
Chapter 5
Technical Information
Although Direct is designed to allow new users to get up and running
quickly, problems sometimes occur. The information in this chapter is
organized in five sections:
•
Supported Scanners
•
Installation Problems
•
Operation Problems
•
Error Messages
•
Product Support
Before You Begin Troubleshooting Direct
If you’re having a problem with Direct, first verify that your computer and
other applications are functioning properly.
Windows and your scanner's image-scanning software should be installed
and working properly before you install Direct.
Try using other Windows applications such as Write or Paintbrush. If the
problem occurs when a scanning operation is requested, try using the
scanning software that came with your scanner. Resolve any problems
that occur with Windows or your image-scanning software before you try
using Direct again.
