T R O U B L E S H O O T I N G
16
Smoke escaping
• Damp
wood
• Chimney not drawing properly
• Chimney is not properly dimensioned for the stove
• Check if the smoke gas pipe/chimney are blocked
• Is the chimney the right height for its surroundings?
• At rear outlet, check that the flue pipe does not obstruct the
chimney draught
• Vacuum in room
• The door is opened before the embers have burned down
sufficiently
Wood burning too quickly
• The air valves are set incorrectly
• The smoke deflector plates is incorrectly mounted or missing
• Inferior firewood (waste wood, pallets etc.)
• Chimney
too
large
Soot build-up on glass
• Incorrect secondary airflow setting
• Excessive
primary
air
• Damp
wood
• Wood pieces too large on lighting
• Inferior firewood (waste wood, pallets etc.)
• Chimney not drawing sufficiently
• Vacuum in room
Excessive soot build-up in chimney
• Poor burning (more air required)
• Damp
wood
The surface of the stove is turning grey
• Overheating (see instructions for heating)
Poor heating performance of stove
• Damp
wood
• Not enough wood
• Inferior wood quality with low fuel value
• Smoke deflector plates are not fitted correctly
Odour coming from stove
• The lacquer on the stove hardens when you use the stove for
the first time; this can cause an odour. Open a window or a
door for ventilation, and make sure the stove is heated up suf-
ficiently to avoid odours later.
Warranty
All wood-fired Scan products are made of high-quality materials and
subject to strict quality controls before leaving the factory. We give a
warranty of 5 years on manufacturing errors or defects.
You must quote your stove‘s product registration number when you
contact us or your authorised Scan dealer with a warranty claim.
The warranty covers all parts which in the opinion of Scan A/S require
repair or replacement due to manufacturing or construction error
The warranty applies to the original purchaser of the product only,
and is not transferable (except on prior sale).
The warranty covers only damage caused by manufacturing or con-
struction errors.
The following parts are not covered by the war-
ranty
• Wear and tear parts, such as the combustion chamber liners,
smoke deflector plates, shaker grate, glass, tiles, and seals
(except for defects which were present on delivery).
• Defects caused by external chemical and physical influences
during transportation, storage and assembly, or at a later
time.
• Soot build-up caused by poor chimney draught, damp wood, or
improper use.
• Costs of additional heating in connection with a repair.
• Transport
costs.
• Costs for setting up, removing the wood stove.
This warranty is void
• In case of incorrect installation (the installer is responsible for
observing and complying with legal requirements and local
bylaws, along with this Assembly- and Instructionsmanual for
the wood-burning stove and accessories).
• In case of improper use, and/or use of prohibited fuels, non-
original spares (see this Assembly- and instructions manual).
• If the product registration number of the stove has been remo-
ved or damaged.
• In case of repairs that do not comply with our instructions or
instructions by an authorised Scan dealer.
• In case of any manipulation of the original state of this Scan
product or its accessories.
• This warranty is only valid in the country to which this Scan
product was originally supplied.
Always use original replacement parts, or parts recommended by
the manufacturer.
