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HOW TO SAVE UNNECESSARY
SERVICE COSTS
Follow the Check List below before Calling 1300 363 959.
You will be charged for attending to any condition or fault not related to the
manufacture of failure of a component part (See Warranty included).
SERVICE CHECK LIST FOR ITEMS NOT UNDER WARRANTY
1. Excessive Discharge from Overflow caused by water pressure rising above
the pressure designated for your heater. (See ‘Water Pressure’, Page 11)
2. If the Discharge is caused by a faulty valve or a Leak in the heat exchange
coil call 1300 363 959 for an inspection.
3. Not enough hot water or no hot water.
Check if electricity is switched on at Switchboard and isolating switch if
installed at heater. (Look for marking on Switch Board ‘Water Heater’)
4. (a)
Adjusting thermostat.
(b)
Adjusting tempering valve.
(c)
Checking system controlling relay.
(d)
Replacing blown fuses - Power not connected.
(e)
Other unrelated complaints.
5. It is now current practice for most Electricity Supply Authorities to fit a relay
in the meter box of new dwellings and frequently in existing dwelling, to
control the supply of electricity to the water heater. This is a switch which the
Electrical Authority is able to turn on and off by remote control.
These relays sometimes malfunction, resulting in a loss of electricity to heat
sufficient water to meet household requirements.
Relays in new installations are often set for times on and off, which do
not suit the occupants and it is possible to have these times altered and
malfunctions rectified by contacting your Local Electricity Supply Authority.
6. Is your water heater too small for your requirements?
SAXON Sizing Guide literature is available or check website www.saxon.net.au
which will help you decide if your water heater is big enough or talk to your
Installing Plumber.
Summary of Contents for COPPERFLOW
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