11
Troubleshooting
The troubleshooting tips found in this section relate mainly to problems that can be
seen in transferred SubliJet images. If you are having problems related to the
performance of your printer, please refer to the Troubleshooting guide found in the
EPSON Stylus COLOR 3000 User’s Guide
.
Ø
The colors in my transferred image are incorrect
1. The image may need color adjustment. Use PowerDriver PRO color matching
software. For more information on how to use this software please see the
PowerDriver Pro Users Guide
.
2. Make certain you use the right printer driver and driver settings. For more
information, see your
PowerDriver PRO Users Guide.
3. Ensure you press the item with the proper time, temperature and pressure. For
guidelines see the section entitled
Heat Transfer Information.
4. Verify all colors print correctly. Run the Nozzle Check utility and clean the print
heads as required. See your
EPSON Stylus COLOR 3000 User’s Guide
for more
detailed instructions.
Ø
My printout is really light on paper
This should be no cause for alarm. SubliJet naturally looks muted before heat
transfer of the image. After heat transfer, SubliJet’s unique inks produce a
brilliant and durable final product.
Ø
My printout gets cut off on the bottom or side
1. Verify the printer driver is setup for the correct paper size. Your printer driver
setting needs to match the paper size that is loaded in your printer.
2. Ensure the right paper guide is in the proper position. When setting up the
printer, slide the right paper guide to the left until it clicks into position.
Ø
My image looks good but it washes out
1. Ensure you press the garment with the proper time, temperature and pressure. If
so, try pressing longer to ensure that the dyes are penetrating the fibers
sufficiently. For guidelines, see the section entitled
Heat Transfer Information.
2. Ensure you use a recommended paper. See the section entitled
Selecting Paper
.
3. Ensure your substrate is designed to accept sublimation transfers. Garments
made from natural fibers such as Cotton, are not compatible with the sublimation
process.
