17
Troubleshooting
Problems and Solutions
If you come across a problem, please use the checklist of troubleshooting tips before ringing
Sauber Customer Service Australia on 1800 728 237 or New Zealand on 0800 282 288.
Fault
Solutions
The cleaner will not turn on.
Check that the power cable is inserted securely; remove from the power
supply and then reinsert into the power supply. Check that the on/off switch
is in the “ON” position. Leave the cleaner to cool down for 20 minutes.
The vacuum performance is
deteriorating.
Check the appliance to ensure there are no blockages. Clear any
blockages that may be found. Check the blockage indicator. Check that the
air-inlet filter gauze is not dusty; frequently clean rubbish or replace air-inlet
and air-outlet filters. The Powerhead is not turned on.
The cleaner makes an
abnormal sound when
switched on.
Turn off the cleaner immediately. Check the dust canister or Powerhead is
installed securely. Check the appliance to ensure there are no blockages.
Please clear any blockages that may be found.
Powerhead not working.
Check the installation of the Powerhead is correct. Turn off the cleaner, let
it cool down for 20 mins. Clean any big objects trapped around the roller
brush. Check there is no object pressing the top of the Powerhead.
Maintenance & T
roubleshooting
