P/N 9001042
Rev C
Industrial Bar Code Printers
SATO M-8400RV
Service Manual
SATO America, Inc. 10350-A Nations Ford Rd. Charlotte, NC 28273
Page 1: ...P N 9001042 Rev C Industrial Bar Code Printers SATO M 8400RV Service Manual SATO America Inc 10350 A Nations Ford Rd Charlotte NC 28273...
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Page 3: ...1 17 Default Settings 2 2 27 Printer Adjustments 2 3 28 Advanced Mode Settings and Adjustments 2 4 32 Printing Test Labels 2 5 43 SECTION 3 INTERFACE SPECIFICATIONS Overview 3 1 45 Interface Types 3 2...
Page 4: ...he Label Out Sensor Assembly 6 7 97 Replacing the Ribbon Motion Sensor 6 8 99 Replacing the Ribbon Drive Clutch Washers 6 9 101 Replacing the Timing Belts 6 10 104 Replacing the Platen 6 11 106 Replac...
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Page 6: ...cteristics DIMENSIONS Width 10 4 in 265 mm Depth 17 in 430 mm Height 13 5 in 341 mm Weight 40 lbs 18 Kg POWER REQUIREMENTS Voltage 100 115 V 10 220 V 10 50 60 Hz 1 Power Consumption 50 Watts Idle 130...
Page 7: ...PLY SPINDLE RIBBON REWIND SPINDLE PRINT HEAD ASSEMBLY PLATEN ROLLER DIP SWITCH CONFIGURATION TABLE AND MEDIA LOADING PROGRAM MEDIA HOLDER SENSORS AND SWITCHES Refer to Section 1 7 LCD DISPLAY POWER ON...
Page 8: ...N 1 Overview Specifications Rev C SATO M 8400RV Service Manual 4 1 3 Components TEAR OFF LABEL COVER MAIN PC BOARD POWER SUPPLY UNIT LCD BOARD LED BOARD ON BACKSIDE OF PANEL STEPPER MOTOR SHAFT TIMING...
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Page 13: ...orPanel Displays Cont LED S STATUS INDICATORS POWER LOOXPLQDWHG ZKHQ WKH SRZHU LV RQ LABEL LOOXPLQDWHG ZKHQ ODEHO VXSSO LV RXW RIBBON LOOXPLQDWHG ZKHQ ULEERQ PRWLRQ VHQVRU GRHV QRW GHWHFW DQ ULEERQ PR...
Page 14: ...l Cutter Internal attachment allowing labels to be cut at specified internals Controlled through programming Real Time Clock Calendar An internally mounted Date Time clock that can be used to date tim...
Page 15: ...aximum Print Length Expanded Print Length 14 in 356 mm Maximum Print Length with 2MB Memory Card 49 5 in 1249 mm 1 12 Media Sensing and Ribbon MEDIA Minimum Maximum Width 87 in to 5 0 in 22 mm to 128...
Page 16: ...th 4 4 in 111 mm Length 1475 ft 450 m Thickness 4 5 micron Face In Wind 1 13 Controls and Signals Adjustments CONTROLS AND SIGNALS On Line Green LED Power Green LED Label Red LED Ribbon Red LED Error...
Page 17: ...ol X On X Off Bi directional ENQ Response Data Transmission ASCII Format 1 15 Processing PROCESSING CPU 32 BIT RISC ROM 1 Mbyte 4 M bit x 2 DRAM 2 MByte 1 16 Character Fonts MATRIX FONTS U Font 5 dots...
Page 18: ...vers Condensed Bold XL XL Font 48 dots W x 48 dots H Sans Serif VECTOR FONT Helvetica Bold Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots 10 Font Variations DOWNLOADABLE FONTS...
Page 19: ...POSTNET UCC EAN 128 Data Matrix Maxicode PDF417 Ratios where appropriate 2 1 3 1 5 2 User definable bar widths Bar Height 4 to 600 dots User programmable Rotation 00 900 1800 and 2700 OTHER FEATURES...
Page 20: ...SECTION 1 Overview Specifications Rev C 16 SATO M 8400RV Service Manual...
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Page 28: ...rinter status Bi Com mode Can 18 Hex 21 Hex Cancel print job Bi Com mode Off Line 40 Hex 5D Hex Take printer Off Line M84XX Compatibility DS2 8 RU HPXODWLQJ 0 VRIWZDUH 6KRXOG EH XVHG RQO LI SUREOHPV D...
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Page 30: ...ignal types Repeat Print via External Signal DSW3 8 OORZV DQ H WHUQDO GHYLFH WR FRQWURO WKH UHSULQW RI WKH ODEHO LQ WKH SULQW EXIIHU DSW3 8 SETTING OFF Disabled ON Enabled 1 2 3 4 5 6 7 8 ON OFF DSW3...
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Page 37: ...Mode Flow Refer to the following pages for a full description of each setting FEED KEY FEED KEY FEED KEY Press FEED KEY to recycle back through the ADVANCED MODE SETUP section or press the LINE key to...
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Page 53: ...Ready When this line is high the printer will be ready to receive data This line must be high before data is transmitted If this line is not being used it should be tied high to pin 20 7 Reference SG...
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Page 58: ...TING FOR DATA A 41 No Errors B 42 Ribbon Near End C 43 Buffer Near Full D 44 Ribbon Near End and Buffer Near Full ON LINE PRINTING G 47 No Errors H 48 Ribbon Near End I 49 Buffer Near Full J 4A Ribbon...
Page 59: ...Error j 6A Cutter Error k 6B Other Error Condition 3 5 Centronics Parallel Interface Electrical Specifications Printer Connector AMP 57 40360 DDK or equivalent Cable Connector AMP 57 30360 DDK or equi...
Page 60: ...2 Return Reference 4 DATA 3 To Printer 22 DATA 3 Return Reference 5 DATA 4 To Printer 23 DATA 4 Return Reference 6 DATA 5 To Printer 24 DATA 5 Return Reference 7 DATA 6 To Printer 25 DATA 6 Return Ref...
Page 61: ...ntrol Panel in the ON position 6 To Host End Print It is used to drive an applicator or other external device requiring synchronization with the print cycle You may choose between four types of output...
Page 62: ...400RV Service Manual 3 6 Accessory EXT Connector Cont ExternalOutputSignalTypes 1 K ohm W Pin 13 Vcc 5V Signal Out Pin 1 3 4 or 6 End Print Label Feed Stop Start Print Label Feed Stop 20 milliseconds...
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Page 66: ...SECTION 4 Electrical Checks and Adjustments Rev C 62 SATO M 8400RV Service Manual 4 3 Power Supply Checks Fig 4 6 TEST PINS 1 10 Fig 4 4 VR 1 5 Fig 4 5 TEST PINS 1 10 VR1 VR5 MAIN CIRCUIT BOARD...
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Page 79: ...ev C 75 SATO M 8400RV Service Manual 5 2 Ribbon Clutch Adjustments ADJUST NUT SET SCREW IS INSIDE ADJUST NUT RIBBON UNWIND SPINDLE RIBBON REWIND SPINDLE 300 400g UNWIND 600 800g REWIND TENSION GAUGE E...
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Page 86: ...oller Adjustment Label Tracking Adjustment Fig 5 10 LOOSEN TIGHTEN 2 SCREWS ADJUST SCREWS BOTH ENDS FOR FINE TUNING ADJUSTS PRESSURE BETWEEN UPPER AND LOWER ROLLERS Fig 5 11 PLACE FLAT BLADE SCREWDRIV...
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Page 90: ...QJ D IXVH GHWHUPLQH WKH FDXVH RI WKH RYHUORDG FRQGLWLRQ 6 2 1 Removing and Replacing the Main Power Fuse 5HTXLUHG TXLSPHQW 7 PS 9 XVH STEP PROCEDURE 6ZLWFK WKH SULQWHU 2 DQG GLVFRQQHFW WKH SRZHU FDEOH...
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Page 93: ...SATO M 8400RV Service Manual 6 3 Replacing the Print Head PRINT HEAD CENTER SCREW Fig 6 4 ALIGNMENT PINS HEAD HOLDER Fig 6 5 6 6 PRINT HEAD P H DATA CABLE P H POWER CABLE Fig 6 3 LABEL TEAR OFF COVER...
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Page 95: ...SECTION 6 Replacement Procedures Rev C 91 SATO M 8400RV Service Manual 6 4 Replacing the Main Circuit Board Fig 6 7 REMOVE EPROMS REMOVE 4 SCREWS TO DETACH PCB DISCONNECT CABLES DISCONNECT CABLES...
Page 96: ...WHSV STEP PROCEDURE 5HIHU WR 6HFWLRQ DQG GHWDFK WKH PDLQ FLUFXLW ERDUG IRU DFFHVV WR WKH SRZHU VXSSO 5HPRYH VFUHZV IURP WKH PHFKDQLFDO VLGH RI WKH SULQWHU ZKLFK IDVWHQV WKH SRZHU VXSSO WR WKH ZDOO LJ...
Page 97: ...eplacement Procedures Rev C 93 SATO M 8400RV Service Manual 6 5 Replacing the Power Supply Fig 6 8b FUSE WIRING PCB SHOWN DETACHED REMOVE 2 SCREWS OPPOSITE SIDE POWER UNIT SHOWN DETACHED SCREWS CABLE...
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Page 99: ...nual 6 6 Replacing the Label Pitch Sensor Assembly 2 SCREWS BRACKET SIDE FRAME Fig 6 10 Fig 6 11 Fig 6 12 LABEL PITCH SENSOR MODULE IN POSITION SENSOR MODULE SHOWN REMOVED LABEL COVER SIDE FRAME Fig 6...
Page 100: ...RV Service Manual 6 6 Replacing the Label Pitch Sensor Assembly SPRING PLATE SHAFT SENSOR Fig 6 14 Fig 6 15 Fig 6 16 ACCESS OPENING T EXTRUSION OF MODULE T SLOT FOR MODULE EXTRUSION Fig 6 13 THIS END...
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Page 102: ...SATO M 8400RV Service Manual 6 7 Replacing the Label Out Sensor Assembly Micro Switch LOOSEN SCREW REMOVE SCREWS DOOR LATCH AND ANGLE SUPPORTS SENSOR CONTACT SENSOR AND SCREWS UNDERSIDE OF RAMP ASSEM...
Page 103: ...IUDPH LIW RII WKH FRYHU IRU DFFHVV WR WKH VHQVRU PRGXOH 5HIHU WR LJ LQ 6HFWLRQ 5HPRYH WKH XQZLQG VSLQGOH VKDIW XVLQJ SURFHGXUH LQ 6HFWLRQ LJ 5HPRYH VHQVRU PRXQWLQJ VFUHZ LJ 8QSOXJ WKH 6 1 FRQQHFWRU IU...
Page 104: ...res Rev C 100 SATO M 8400RV Service Manual 6 8 Replacing the Ribbon Motion Sensor UNWIND SPINDLE ASSEMBLY SENSOR AND MOUNTING SCREW Fig 6 17 Fig 6 18 SENSOR CONNECTOR Fig 6 19 2 SCREWS ATTACHING SENSO...
Page 105: ...ROCEDURE 6ZLWFK WKH SULQWHU 2 DQG GLVFRQQHFW WKH SRZHU FDEOH 2SHQ WKH WRS DQG VLGH DFFHVV GRRUV RQ WKH PHFKDQLFDO VLGH RI WKH SULQWHU RRVHQ LQVLGH VFUHZV KROGLQJ WKH FRYHU WR WKH LQVLGH WRS RI WKH SUL...
Page 106: ...dures Rev C 102 SATO M 8400RV Service Manual 6 9 Replacing the Ribbon Drive Clutch Washers UNWIND SPINDLE TEETH MUST FACE ITEM 10 COMPONENTS SHOWN ASSEMBLED 7 11 10 8 9 7 3 6 5 4 1 2 9 WIND SPINDLE A...
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Page 109: ...s Rev C 105 SATO M 8400RV Service Manual 6 10 Replacing the Timing Belts Fig 6 24 SCREW TO CARBON REWIND SHAFT Fig 6 25 2 SCREWS MOTOR TO FRAME BELT B BELT C BELT A 1 SCREW COVER TO FRAME STEPPER MOTO...
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Page 111: ...8400RV Service Manual Fig 6 27 Fig 6 29 REMOVE E SNAP RING PLATEN SHAFT PULLEY E SNAP RING SCREW CLAMP 6 11 Replacing the Platen SCREW CLAMP 1 SCREW COVER TO FRAME STEPPER MOTOR Fig 6 26 LABEL TEAR O...
Page 112: ...vice Manual Fig 6 30 Fig 6 32 Fig 6 31 6 11 Replacing the Platen PLATEN COMPONENTS BACK PLATE TILT PLATEN UP AND FORWARD TO DISPLACE BALL BEARING SUPPORT LOCATED AT BOTH ENDS OF SHAFT BALL SUPPORTER C...
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Page 114: ...es Rev C 110 SATO M 8400RV Service Manual MOTOR SHAFT AND PULLEY 1 SCREW COVER TO FRAME STEPPER MOTOR Fig 6 34 LABEL TEAR OFF COVER Fig 6 35 2 SCREWS MOTOR TO FRAME Fig 6 36 6 12 Replacing the Stepper...
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Page 116: ...Rev C 112 SATO M 8400RV Service Manual Fig 6 37 6 13 Replacing the LC Display and Keyboard PCB Display LC DISPLAY PANEL KEYBOARD PCB DISPLAY PANEL FRONT LEFT SIDE COVER SHOWN DETACHED FROM PRINTER 2 M...
Page 117: ...Rev C 113 SATO M 8400RV Service Manual FactoryResets 7 1 Overview 7KH DFWRU 5HVHW 0RGH DOORZV RX WR 5HVHW WKH SULQWHU OHDU RXQWHU HDGV 3URP OHDU DOO OHDU XWWHU RXQWHU Section 7...
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Page 122: ...SECTION 7 Factory Resets Rev C 118 SATO M 8400RV Service Manual Test Print Sample...
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Page 127: ...Error Blinks Cutter Error 3 Short Cutter Cycle power ON OFF Error On Line Blinks PARITY ERROR 3 Short RS232 Parity Error Cycle power ON OFF Error On Line Blinks Overrun Error 3 Short RS232 Overrun Err...
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Page 132: ...SECTION 8 Troubleshooting Rev C 128 SATO M 8400RV Service Manual 8 7 Head Pattern Examples GOOD ADJUSTMENT CLEAR DARK EVEN TEXT FEED DIRECTION FACTORY DEFAULT Fig 8 2 Fig 8 1...
Page 133: ...SPLAY IRREGULAR UNEVEN TEXT ECCENTRIC NUT TURNED TOO FAR COUNTER CLOCKWISE CAUSE POOR HEAD ALIGNMENT BALANCE OUT OF ADJUSTMENT DISPLAY IRREGULAR UNEVEN TEXT ECCENTRIC NUT TURNED TOO FAR CLOCKWISE CAUS...
Page 134: ...0 SATO M 8400RV Service Manual 8 7 Head Pattern Examples Fig 8 6 DISPLAY RIBBON WRINKLE DIAGONAL VOIDS WHITE STREAKS THAT WALK ACROSS LABEL CAUSE POOR HEAD ALIGNMENT POOR RIBBON TENSION WORN PLATEN FO...
Page 135: ...MANUAL 131 Options 9 1 Overview 7KH IROORZLQJ RSWLRQV DUH DYDLODEOH IRU WKH 0 59 SULQWHU Memory Card Label Cutter Label Dispenser Calendar Label Rewinder Section 9 Memory Card Label Dispenser Label Re...
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Page 138: ...8400RV SERVICE MANUAL 134 9 2 Memory Card BRACKET A BRACKET C WITH 2 SCREWS BRACKET B WITH 2 SCREWS MEMORY PCB 4 MOUNTING SCREWS INSTALL END TO MAIN PCB CONNECTOR SEE FIG 9 3 Fig 9 2 Fig 9 1 CLEARANCE...
Page 139: ...Rev C SATO M 8400RV SERVICE MANUAL 135 Fig 9 4 MEMORY MODULE SHOWN INSTALLED IN MEMORY SLOT CARD 1 MEMORY SLOT CARD 2 9 2 Memory Card Fig 9 3 KEY ALIGNMENT PCB CONNECTOR CONNECTOR FROM MEMORY CARD MEM...
Page 140: ...en the battery is removed Card R W Error 1 No card is inserted 2 Card is write protected 3 Invalid store recall number 4 Card has not been initialized ERROR LED On Audible Beep 1 long Display Card R W...
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Page 142: ...ig 9 8 Fig 9 7 9 3 Label Dispenser Unit Installation MOTOR MOUNTING SCREWS Fig 9 5 LABEL COVER 2 SCREWS LOCK LEVER SHOWN IN OPEN POSITION MATE DISPENSER GEARS TO PRINTER GEARS ROUTE CABLE THROUGH SLOT...
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Page 148: ...8400RV SERVICE MANUAL 144 Fig 9 15 Fig 9 14 LABEL TEAR OFF COVER 1 SCREW LOCK LEVER SHOWN IN OPEN POSITION 9 5 Label Cutter Unit Fig 9 13 Fig 9 12 LOOSEN 2 SCREWS 2 SCREWS LH COVER Fig 9 11 TOP AND S...
Page 149: ...RVICE MANUAL 145 REMOVE 2 SCREWS 9 5 Label Cutter Unit Fig 9 16 Fig 9 17 REMOVE 4 SCREWS HOLDING PRINT MECHANISM REMOVE 2 SCREWS Fig 9 18 MOVE FORWARD ATTACH TWO HINGE HALVES WITH 4 SCREWS Fig 9 19 LA...
Page 150: ...MECHANISM Fig 9 23 Fig 9 24 Fig 9 21 GREY PLUGGED HOLE KEY CONNECTOR END VIEW AT CUTTER PCB END OF CABLE 5 3 8 2 1 0 66 1 3 1 21 877 5 3 7 50 1 5 48 5 25 17 7 21 3 67 6 21 211 725 286 1 2 127 35 9 17...
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