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Unit 1: Introduction

SATO GT4xxe Series Operator Manual

PN 9001138A

Page 1-3

GENERAL DESCRIPTION

The GT4xxe series printer is a high-performance printer capable of printing all popular bar codes
and twelve human-readable fonts; providing an inventory of thouasnds of styles and sizes. Its
heavy metal construction is designed to deliver optimum performance in demanding
environments.

Figure 1-1a, Primary Components

Top Housing Cover

Left Housing Cover

Front Housing Cover

Rear Housing Cover

Ribbon Rewind Spindle

Ribbon Supply Spindle

Print Head Assembly

Platen Roller Assembly

Memory Card Access

Media Guide

Power Switch

Operator Panel

Media Holder

Side Cover

Summary of Contents for GT 410

Page 1: ...PN 9001138A GT408 410 424e Printer OPERATOR MANUAL...

Page 2: ...07 644 1661 E Mail satosales satoamerica com technical support satoamerica com www satoamerica com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RU...

Page 3: ...vals 2 5 INSTALLATION Unpacking Parts Identification 3 2 Printer Installation 3 2 Site Location 3 3 Cable Connection 3 3 Media Selection 3 4 Media Ribbon Loading 3 4 Interface Selection 3 6 RS232C Ser...

Page 4: ...ness Default Mode 4 19 Service Mode 4 20 Factory Mode 4 21 Screen Identification 4 22 TROUBLESHOOTING Error Signals 5 2 Troubleshooting Table 5 7 Interface Troubleshooting 5 9 Parallel Interface 5 9 R...

Page 5: ...SATO GT4xxe Series Operator Manual PN 9001138A Page 1 1 INTRODUCTION About This Manual General Description Control Features...

Page 6: ...ge number of their commencement The pages of this manual have embedded headers and footers to assist the user in identifying his or her exact position within the manual The header provides the section...

Page 7: ...oviding an inventory of thouasnds of styles and sizes Its heavy metal construction is designed to deliver optimum performance in demanding environments Figure 1 1a Primary Components Top Housing Cover...

Page 8: ...ata LABEL Flashes when paper error occurs RIBBON Flashes when ribbon error occurs LCD Display Communicates operational conditions via the use of icons and text Maintenance Panel FUNCTION Allows moveme...

Page 9: ...perator Manual PN 9001138A Page 2 1 TECHNICAL DATA Physical Characteristics Power Enviromental Processing Print Media Ribbon Sensing Interface Modules Character Font Capabilities Barcode Capabilities...

Page 10: ...sh ROM 2 Megabytes SDRAM 16 Megabytes Receive Buffer 2 95 Megabytes Memory Expansion Flash Memeory Board 8 Megabytes PRINT Method Direct Thermal Thermal Transfer Speed user selectable Thermal Transfer...

Page 11: ...Media Pitch 0 67 to 5 04 Inches 17 397 mm Backing Paper Width 0 98 to 5 16 Inches 25 131 mm Backing Paper Pitch 0 79 to 15 75 Inches 20 400 mm Tear Off Media Width 0 87 to 5 04 Inches 22 128 mm Media...

Page 12: ...x 17 dots H Univers Condensed Bold XM Font 24 dots W x 24 dots H Univers Condensed Bold X20 X21 X22 X23 X24 OA Font OCR A OB Font OCR B AUTO SMOOTHING FONTS WB 18 dots W x 30 dots H WL 28 dots W x 52...

Page 13: ...QR Code Vari Code Data Matrix Maxicode PDF417 Micro PDF Truncated PDF QR Code NW 7 Codabar Composite Symbology Ratios 1 2 1 3 2 5 User definable bar widths Bar Height 4 to 999 dots User progammable Ro...

Page 14: ...Unit 2 Technical Data SATO GT4xxe Series Operator Manual PN 9001138A Page 2 6...

Page 15: ...SATO GT4xxe Series Operator Manual PN 9001138A Page 3 1 INSTALLATION Unpacking Parts Identification Printer Installation Interface Selection Accessories Installation...

Page 16: ...2 Open the box remove any loose items and the first layer of packing material 3 Carefully lift the printer and accessories from the box and place them on a solid flat surface 4 Remove the plastic cov...

Page 17: ...s CABLE CONNECTION The procedure below provides instruction on typical cable connection The same procedure will apply to others that are not mentioned but their connectors are also located behind the...

Page 18: ...d if ribbon stock is loaded at all Thermal transfer media requires the use of ribbon stock for print application In such a scenario it is the ribbon stock carbon paper that contains the ink that will...

Page 19: ...Unit 3 Installation SATO GT4xxe Series Operator Manual PN 9001138A Page 3 5 Figure 3 3b Fan fold Media Ribbon Loading Media Ribbon Roll Print Assembly Media Ramp Label Damper Media Holder Media Guide...

Page 20: ...rface and the TTL is their signal levels and cable pinouts WARNING NEVER CONNECT OR DISCONNECT INTERFACE CABLES OR USE A SWITCH BOX WITH POWER APPLIED TO EITHER THE HOST OR THE PRINTER THIS MAY CAUSE...

Page 21: ...ne is high the printer will be ready to receive data This line must be high before data is transmitted If this line is not being used it should be tied high to pin 20 7 Reference SG Signal Ground 20 T...

Page 22: ...ble IEEE1284 Parallel 10 ft 3 m or less Signal Level High 2 4V to 5 0V Low 0V to 0 4V Data Stream ESC A Job 1 ESC Z ESC A Job n ESC Z IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS PIN SIGNAL DIRECTION...

Page 23: ...s using a 10 100BaseT LAN connection Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed 802 11B WIRE...

Page 24: ...irectional ACK NAK protocol is used for error control In a normal transmission sequence when the transmission is received the printer will return an ACK 06H signifying that it was received without a t...

Page 25: ...onnect power supply cord and remove the rear housing cover 1 Figure 3 6 2 Remove screw 2 and plate 3 as required to expose the EXT port 3 Remove two screws 4 and withdraw existing board 5 from frame 6...

Page 26: ...ctions below provide guidance 1 Disconnect power supply cord 2 Detach memory cartridge cover 1 Figure 3 7 from center frame 2 3 Fully insert memory cartridge 3 into its respective port and replace cov...

Page 27: ...al or Bundled Serial Interface RS232C Optional USB Interface Optional 10BaseT 100Base TX Lan Interface Optional Wireless LAn 802 11b Interface Optioanl 10BaseT 100Base TX mini LAN Optional EXT Connect...

Page 28: ...cut sequence severs the printed media from the unprinted media allowing the operator to retrieve and apply at will Installation instructions are provided with the purchased product LABEL PEELER INSTAL...

Page 29: ...SATO GT4xxe Series Operator Manual PN 9001138A Page 4 1 PRINTER OPERATION Configuration Modes Operational Adjustments...

Page 30: ...entered valid setting NORMAL MODE When a print job is received the LCD will display the number of labels to be printed and will numerically descend as each label is printed Figure 4 1 Normal Mode POW...

Page 31: ...PITCH 0 00 OFFSET 0 00 DARKNESS 00 PITCH OFFSET 00mm PRINT OFFSET V 0000 H 0000 Kanji Font Card Installed Yes No POWER OFFLINE 000000 ENTER ONLINE QTY 000000 ENTER LINE ENTER Displays when valid Scrol...

Page 32: ...PE AUTO SETTING YES NO Only visible when hardware is installed and detected by the printer CANCEL ENTER BACKFEED MOTION AFTER BEFOR NONE Only visible if the Cutter Dispenser and or Linerless features...

Page 33: ...US4 STATUS5 RECEIVE BUFFER MULTI 1ITEM IEEE1284 ACK SIGNAL 00 5 s Status 4 Status 5 Multiple Single item ENTER ITEM NO CHECK ENABLE DISABLE BCC CHECK ENABLE DISABLE ENTER CANCEL Yes No Returns to prev...

Page 34: ...AUDRATE 2400 4800 9600 19200 PROTOCOL READY BUSY XON OFF STATUS2 STATUS3 STATUS4 STATUS5 MULTIDROP PARITY BIT NONE ODD EVEN STOP BIT 1BIT 2BIT CHARACTER BIT 7BIT 8BIT STATUS5 Selected Yes No Ready Bus...

Page 35: ...face Mode INTERFACE CARD SETTING YES NO INTERFACE CARD SETTING CARD1 CARD2 RECEIVE BUFFER MULTI 1 ITEM CENTRONICS ACK SIGNAL ON OFF CENTRONICS FAULT SIGNAL ON OFF ONLINE QTY 000000 POWER ENTER OFFLINE...

Page 36: ...K 0 0 0 0 GATEWAY ADDRESS 0 0 0 0 PORT NUMBER 1 01024 STATUS5 Selected Yes No ITEM NO CHECK ENABLE DISABLE BCC CHECK ENABLE DISABLE Select Yes Press ENTER CANCEL ENTER ENTER CANCEL ENTER ENTER CANCEL...

Page 37: ...CARD SETTING YES NO INTERFACE CARD SETTING CARD1 CARD2 ONLINE QTY 000000 POWER ENTER OFFLINE 000000 ENTER CANCEL CANCEL ENTER LINE ENTER Press FUNCTION anytime during configuration Type password if pr...

Page 38: ...city for text and graphics Use the keys of the printer s operator panel to select and enter the required options Figure 4 9 Cartridge Mode CARTRIDGE FORMAT YES NO FORMAT START YES NO No Yes YES ENTER...

Page 39: ...he keys of the printer s operator panel to select and enter the required options Figure 4 10 SEMBL Mode SEMBL Program is executed ONLINE QTY 000000 LINE OFFLINE QTY 000000 SEMBL Program is halted LINE...

Page 40: ...problems and mechanical defects Use the keys of the printer s operator panel to select and enter the required options Figure 4 11 Test Print Mode FEED POWER Printer beeps TEST PRINT MODE CONFIGURATION...

Page 41: ...nter When downloading is complete the LCD screen will return to the original display If an error occurs a DOWNLOAD ERROR will display Use the keys of the printer s operator panel to select and enter t...

Page 42: ...adeicimal format and the right column contains the same data in ASCII format Only one type of data may be printed on a single label Repeat the dump process to print the other data type Use the keys of...

Page 43: ...ter s operator panel to select and enter the required options Figure 4 14 Boot Download Mode PROGRAM DOWNLOAD READY Data received FUNCTION ENTER POWER ENTER CANCEL Interface Cartridge ENTER BOOT DOWNL...

Page 44: ...e to store the printer s history Use the keys of the printer s operator panel to select and enter the required options Figure 4 15 Data Save Mode History data save completed ENTER ENTER OFFLINE 000000...

Page 45: ...o the configuration state as recieved from the factory Use the keys of the printer s operator panel to select and enter the required options Figure 4 16 Default Settings Mode CANCEL POWER Printer beep...

Page 46: ...operator the printer and the printer s software to cancel a print job once initiated Use the keys of the printer s operator panel to select and enter the required options Figure 4 17 Print Cancel Mode...

Page 47: ...r s software to return to the print darkness density setting as received from the factory Use the keys of the printer s operator panel to select and enter the required options Figure 4 18 Print Densit...

Page 48: ...ENT ENABLE DISABLE RIBBON NEAR END ENABLE DISABLE FUNCTION KEY NONE REPRINT SBI MODE FORWARD BACKFEED DISTANCE DEFAULT 000mm EXT 9PIN SELECT MODE1 MODE2 PRIORITY SETTING COMMAND INTERNAL SET PASSWORD...

Page 49: ...ICE MODE FACTORY MODE COUNTER CLEAR NONE ALL HEAD CUT DISPENSE SERIAL NO S N 00000000 INTERFACE CARD REVISION REV 0 0 COUNTER INDICATION NONE LIFE HEAD CUT DISPENSE TEST PRINT YES NO PRINT SIZE SMALL...

Page 50: ...ottom The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key Is the first screen of the Normal Mode Allows indepth analysis of the printer s status Is t...

Page 51: ...buffer may be examined through the use of the Hex Dump Mode Each line of the printed data is inumerated in the first column the second column contains the data in hexadeicimal format and the right co...

Page 52: ...premiere screen of the User Mode The User Mode allows various print parameters to be set This screenshows the adjusted value for volume on the Operator Panel Permits the printer s print speed to be es...

Page 53: ...ugh them This will apply to all font types with the exception of Kanji font This menu allows printer configuration of Kanji files for either Japanese code JIS or Microsoft code SJIS If a Microsoft ope...

Page 54: ...l peripherals such as a peeler or cutter If detected the optional peripherial will be used without further configuration Allows the choice of continuous feed or tear off operation If the relative acce...

Page 55: ...rnal signal communication port If the port is enabled data can be sent and received using an appropriate device plugged into the EXT port Appears only if the printer s external signal feature has been...

Page 56: ...y be defined as standard using non printable code 1BH or non standard some other user code The printer may be set to go to SEMBL Mode automatically to execute a preloaded Basic program upon being powe...

Page 57: ...the bottom The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key Is the premiere screen of the Interface Mode Interface Mode allows the parameters to b...

Page 58: ...tream including graphics and 2D bar codes This feature is used primarily to maintain compatibility with earlier models of SATO printers Allows 1 byte command such as CAN and DLE code to be deleted Wil...

Page 59: ...dip switch priority option is chosen Allows selection of the data length for the RS232C interface Will not display if the dip switch priority option is chosen Allows setting of communication protocol...

Page 60: ...This display will only appear if wireless LAN is installed Will not appear if Card is selected as the priority Will become active upon power reboot Allows selection of the timing of returning status...

Page 61: ...eboot Values already in use for ports 1 and 3 cannot be reassigned Allows configuration of port number 1 for LAN Will only appear if mini LAN interface is present Will not appear if Card is selected a...

Page 62: ...ONLINE whenever the printer is switched online by pressing the LINE key Is the premiere screen of the Cartridge Mode SEMBL SATO Embedded Basic Language allows software programs written in standard Bas...

Page 63: ...remaining to be printed Displays the operational status of the printer The OFFLINE status is displayed on the top line and the label quantity status on the bottom The message will be changed to ONLINE...

Page 64: ...cartridge Font The contents of the installed fonts Factory A factory test label will be printed This screen only appears if Configuration Barcode or Head Check was chosen in the previous menu The incr...

Page 65: ...oad data The doewnloaded data received from the host shall be written in the memory cartridge or the main ROM No entry is required Downloading progress may be monitored here No entry is required at th...

Page 66: ...s displayed on the top line and the label quantity status on the bottom The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key Is the premiere screen to...

Page 67: ...ving data from extended interface Cartridge Receiving data from Mini LAN Allows confirmation of download Displays the printer is stand by waiting for download Displays download progress Data entry is...

Page 68: ...ine and the label quantity status on the bottom The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key Initiates receive data save activity to the memor...

Page 69: ...Allows selection of data to be initialized Confirms selection Confrims the initialization of protocol code Confirms the completion of printer setup and protocol codes DEFAULT MODE PRINTER SETTING ALT...

Page 70: ...inter will go offline If the NO option is selected the printer will go offline without deleting data This screen indicates that the received data has been deleted Will display for 3 seconds and then t...

Page 71: ...rinter s operator panel to select and reset those features Allows sensitivity adjustment of the eye mark sensor Allows slice level adjustment of the eye mark sensor Allows penetrating sensor adjustmen...

Page 72: ...e options Mode 1 outputs signal in the status of existance non existance for the number of remaining labels to be printed Mode 2 outputs signal in the status of online offline Displays the validity in...

Page 73: ...icon will be over written and cleared when going to Online Mode Allows the print log to be saved in the memory cartridge The cartridge must be installed to function Allows select of where firmware da...

Page 74: ...y not required Enables the print log to be dleted from the memory cartridge Enables the print log to be sent to the status port in real time Confirms the program has been copied SERVICE MODE 4 19 MENU...

Page 75: ...keys of the printer s operator panel to select and reset those features Enables the printer s internal counter to be initiated and reset The counter options are None All Head Cut and Dispense Allows v...

Page 76: ...the main circuit board to be recorded Enables the revision number of the interface card to be recorded Initiates test printing Enables the print size to be selected Confirms factory test printing is...

Page 77: ...if using a dispenser or cutter adjust the Offset first and then the Pitch OFFSET The offset adjustment is used to reposition the media for printing following advancement for dispensing or cutting A l...

Page 78: ...al PN 9001138A Page 4 50 Figure 4 21 Sensor Accessory Positioning Print Head Cutter Tear Off Dispenser Invalid Area for Print 0 69 0 25 0 45 0 63 0 79 0 64 2 05 Print Width 4 09 4 20 LABEL PRINT DIREC...

Page 79: ...NUOUS MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Tear Off Position TEAR OFF MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Cut Position CUTTER MODE Base Print Position Base Print Pos...

Page 80: ...Unit 4 Operation SATO GT4xxe Series Operator Manual PN 9001138A Page 4 52...

Page 81: ...SATO GT4xxe Series Operator Manual PN 9001138A Page 5 1 TROUBLESHOOTING Error Signals Troubleshooting Table Interface Troubleshooting Test Print Troubleshooting Sensor Locations...

Page 82: ...ck 2 Error in cable connection Ensure correct communication cables and settings Three short beeps Machine error 04 Overrun Error Cause s Remedy Alarm sound External signal 1 RS 232C communication sett...

Page 83: ...medy Alarm sound External signal 1 The ribbon supply has run out 2 The ribbon has been damaged 1 Set the ribbon correctly 2 Clean the ribbon path Three short beeps Ribbon end 10 Sensor error Cause s R...

Page 84: ...e long beep Machine error 14 Download Data Error Cause s Remedy Alarm sound External signal 1 Received invalid download 2 There is no download area 1 Ensure the download data is correct 2 Ensure the d...

Page 85: ...inding Full error Cause s Remedy Alarm sound External signal 1 The label rewinder needs to be emptied 2 The sensor is malfunctioning Remove the wound label Three short beeps Machine error 20 Head Dens...

Page 86: ...riting into the RFID tag Replace the RFID tag Press the Line key to retry Three short beeps Machine error RFID Protect error Cause Remedy Alarm sound External signal The RFID tag is write protected Re...

Page 87: ...Dirty print head Clean as necessary SMEARED PRINT IMAGES Poor label quality Use high quality label stock Foreign material on print head and platen roller Clean print head and platen roller Foreign ma...

Page 88: ...EANDERING MEDIA Incorrectly loaded media Ensure correct loading Improperly adjusted media guides Adjust as required Unbalanced print head Adjust as required Worn or improperly adjusted platen roller A...

Page 89: ...e return and line feed characters throughout However there should not be either locate between the start ESC A and the stop ESC Z commands Replace the interface board with another to isolate the probl...

Page 90: ...G the IP address assigned to the network interface Install the IPX SPX protocol on a workstation to determine if the network device can be discovered via the MAC address If able configure the appropri...

Page 91: ...X DUMP MODE The contents of the print buffer can be examined using the Hex Dump Mode In the left column each line of data received is numbered The center column provides the data in hexadecimal format...

Page 92: ...perform this activity Figure 5 2 Test Print Mode FEED POWER Printer beeps TEST PRINT MODE CONFIGURATION BARCODE Press or ENTER TEST PRINT MODE CONFIGURATION Scrolls options TEST PRINT MODE BARCODE TE...

Page 93: ...D S W 2 D S W 1 N O N E SAMPLE TEST LABEL Label Contents Will Vary Depending on Test Label Type Compare this scale on each side to ensure the print is evenly spaced horizontally Compare this scale on...

Page 94: ...a diagram identifying the locations of the printer s various sensors Refer to the diagram provided below Figure 5 4 Sensor Locations Print Head Cutter Tear Off Dispenser Invalid Area for Print 0 69 0...

Page 95: ...SATO GT4xxe Series Operator Manual PN 9001138A Page 6 1 MAINTENANCE Cleaning Procedures Replacement Procedures Adjustment Procedures...

Page 96: ...rmed prior to the removal of residue To remove residue apply SATO Solvent or isopropyl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and platen roller until clean...

Page 97: ...p housing cover 3 Press print head release lever 1 Figure 6 1 to the right 4 Carefully lower and withdraw defective print head 2 from print assembly 3 5 Disconnect the two wiring harnesses from defect...

Page 98: ...ubber material and negatively effect print output 1 Switch off the printer disconnect the power supply cord 2 Remove the side cover and lower front housing cover 3 Remove one screw 1 Figure 6 2 securi...

Page 99: ...Unit 6 Maintenance SATO GT4xxe Series Operator Manual PN 9001138A Page 6 5 Figure 6 2 Platen Roller Replacement 1 2 3...

Page 100: ...s and assemblies in addition to the operational adjustments required following a job change PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality The print head must be paralle...

Page 101: ...to accommidate different media types thicknesses The pressure setting switch is two position normal high The table that follows coorelates the media used with a pressure setting Figure 6 4 Print Head...

Page 102: ...be proned to want to travel in the direction of least resistance The adjustment of print head balance on the label can be subjective One will know when balance is achieved by the disappearance of pre...

Page 103: ...bon supply spindle to the guide and beyond Ribbon guide adjustment is a trial and error activity that requires the pause of printing unlatching of the print head adjusting the guide relatching the pri...

Page 104: ...lace a section of the media on the media ramp oriented as if loaded for printing Manually grasp the sensor assembly and move it laterally so that the sensor indicators embossed in its side are aligned...

Page 105: ...e PITCH potentiometer will affect the print offset postion Thusly if using a dispenser or cutter adjust the Offset first and then the Pitch OFFSET The offset adjustment is used to reposition the media...

Page 106: ...Unit 6 Maintenance SATO GT4xxe Series Operator Manual PN 9001138A Page 6 12...

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