User’s Manual
31
Card/Service Activation
1. If this is the first start up of a new system/installation you need to activate your card but
don’t this until you can receive and view channel 800 (info channel). Activating your card
prior to being able to watch channel 800 means that the card won’t receive the “hit” and
once you have signal you will need to manually “hit” the card. Card activation can be done
online at www.mysattv.com.au. The process can also be done via fax using the form en-
closed with the decoder. Until the activation process is complete you can’t view any chan-
nels except for tuning/info channels. Step 1 have channel 800 running, Step 2 Activate your
card. If you continue to have trouble activating your service you can call VAST, the number
is on the activation form enclosed.
2. If the unit has been switched off at the mains or has lost signal for a period of time the
card may have missed some card updates. You can “Re-Hit” the card
at www.mysattv.com.au or Phone VAST, have your VAST card number ready.
3. E-04, E-05, E06 Smart card is inserted incorrectly or is not making connection properly.
Re-Insert the VAST smart card with the chip facing down and in the direction of the arrow
into the card slot. If this still doesn’t eliminate these error codes remove the card and wipe
the gold contacts with a soft cloth.
Important don’t use any fluid.
If the card is inserted
incorrectly the card can’t be activated.
Picture Breaks up
1. The satellite dish needs to be aligned more accurately. Heavy cloud will make this worse.
2. Connect signal cable securely.
3. The satellite dish size is too small, consult your local dealer on advice on the correct dish
size for your area.
4. If your LNB is getting old it may need to be replaced, contact your local dealer to pur-
chase a new wideband 10700 LNB.
No sound
1. Audio cable is disconnected or incorrectly connected. Connect audio cable correctly.
2. The receiver is in mute mode. Press
MUTE
key to restore sound.
3. Volume is set to minimum. Increase volume on both your TV and receiver to a proper
level.
4. If you are using RCA cable make sure the colours are matching, ie white to white and red
to red.
RCU Doesn’t Work
1. Batteries are flat. Replace the batteries.
2. RCU is not aimed at the receiver or IR target (optional). Aim RCU at the receiver.
3. Other Devices in the room are interfering with the remote, disconnect wireless head-
phones and other devices using Infrared.
Receiver Doesn’t Record Programs
1. The space on USB device is insufficient. Delete unnecessary files and make space for
new recording.
2. Conflicts with current program being recorded. Stop current recording or wait until the
recording is finished.
3. The speed of USB device is not fast enough to support record function. Use HDD Speed
test to confirm USB device is suitable. If the device is not fast enough use a different USB
device.
Summary of Contents for DVBS2-800CA
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