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13. Before Service Request
Read the following matters before making a request for service. Please contact the customer service
center if necessary.
1. Hard disk is not being read.
Check the hard disk cable and the jumper (Master, Slave) setting. If the operation system is windows
98, users must install a separate driver. In case of using a new hard disk, users must create a format
with the partition. Please refer to “HARD DISK FDISK and FORMAT” in User Manual, 8-1.
2. Video file is not being played.
Video file with an unsupported CODEC cannot be played. Users can figure out whether the CODEC is
being supported from the test program or use the media conversion program to convert the file.
3. Subtitle is not being displayed during video play time.
Check it the video file and subtitle file have the same name. If the file names are different, users
cannot see the subtitle.
4. Screen is not being shown during TV connection.
Check the cable connection state between the product and TV. The product’s TV output state and the
external equipment’s input state must be equal. After checking the external equipment’s input state,
press the TV OUT button from the remote control and set the external equipment’s input state as same
as the product’s TV output state.
5. Screen is being displayed with no sound.
Check the external TV’s input terminal. The video input terminals of external equipment such as the
composite, component and S-Video have separated audio inputs. Check it the video and sound inputs
are properly connected.
6. The temperature of the main frame is high during use.
This product uses the hard disk and contains aluminum material in the main frame. Therefore, heat
occurs when the product is running. It is a normal operation, so do not worry.
7. The remote control is not working.
If the remote control receiver is covered, the remote control signal cannot be inputted. Therefore, be
careful not to shield the remote control receiver. Remote control signals can be influenced by external
fluorescent, lamp or signals from low frequency equipment.
Summary of Contents for abigs DVP-260
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