37
Troubleshooting
Use the following check list for troubleshooting when you have problems with your TV. Consult your local dealer or
service outlet if problems persist. Be sure all connections are properly made when using with other units.
• Check all CABLE connections.
• Set TV/CABLE menu option to the CABLE
mode.
• Station or CABLE system problems, try
another station.
• Check antenna connections, adjust or
re-direct antenna.
• Check for sources of possible interference.
Horizontal or
diagonal bars
on screen.
No Remote
operation.
• Select proper language in the menu options.
Display is not
shown in your
language.
No reception
above
channel 13.
No CATV
reception.
• Batteries are weak, dead or inserted incorrectly.
• Remote is out of range, move closer to TV
(within 15 feet).
• Make sure Remote is aimed at sensor.
• Confirm there are no obstructions between
the Remote and the TV.
• Make sure the power cord is plugged in.
• Make sure TV/CABLE menu option is in the
appropriate mode.
• If using antenna, check UHF antenna
connections.
• No broadcast on station tuned.
• Sleep Timer is set.
• Power interrupted.
TV shuts off.
• TV station experiencing problems or program
tuned is not closed captioned. Try another
channel.
• Check CABLE connection or VHF/UHF
antenna, reposition or rotate antenna.
• Set closed caption decoder in the menu.
Closed -
Caption is
not activated.
SYMPTOMS
POSSIBLE SOLUTIONS
SYMPTOMS
POSSIBLE SOLUTIONS
• Make sure the power cord is plugged in.
• Try another AC outlet.
• Power is off, check fuse or circuit breaker.
• Unplug unit for an hour, then plug it back in.
• Station or CABLE experiencing problems,
tune to another station.
• Check sound adjustments (Volume and Mute).
• Check for sources of possible interference.
• Station or CABLE experiencing problems,
tune to another station.
• Make sure channels are set into memory.
• Check antenna or CABLE connections,
adjust antenna.
• Check for sources of possible interference.
• Check picture control adjustments.
• Station or CABLE experiencing problems,
tune to another station.
• Make sure channels are set into memory.
• Station is weak, adjust antenna to receive
desired station.
• Check for sources of possible interference.
• Station or CABLE experiencing problems,
tune to another station.
• Make sure channels are set into memory.
• Check picture control adjustments.
• Check antenna or CABLE connections,
adjust antenna.
• Check for sources of possible interference.
• Station or CABLE experiencing problems,
tune to another station.
• Make sure channels are set into memory.
• CABLE company is scrambling signal.
• Adjust antenna.
Poor sound
or no sound.
Poor picture
or no picture.
TV does not
operate.
Picture
wobbles or
drifts.
Poor color or
no color.
Poor
reception on
some
channels.
• Check digital signal strength.
Digital
broadcast-
ing screen
problem.
R
WHEN CALLING CUSTOMER SERVICE – PLEASE HAVE YOUR MODEL NUMBER READY
OR WRITE TO:
ORION SALES, INC.
3471 N. UNION DR.
OLNEY, ILLINOIS 62450
FOR INFORMATION ON OUR OTHER PRODUCTS, PLEASE VISIT OUR WEBSITE AT
www.orionsalesinc.com
FOR CUSTOMER SERVICE,
ADDITIONAL SET-UP OR
OPERATING ASSISTANCE
PLEASE CALL:
1-800-289-0980
TO ORDER ACCESSORY
PARTS OR LITERATURE
PLEASE CALL:
1-888-369-0304
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