Answering the call -
When the phone is ringing, picking up the handset, pressing the
microphone button or pressing the button on your Bluetooth headset will all answer the
call.
Transferring a call –
When on the phone with a customer, you can transfer the call by
pressing the destination you wish to send them to. For office, or the other branches, it is
recommended to use the ‘queue’ buttons on the phone to transfer calls to other branches,
and sidecar extension buttons when transferring to a specific person. If there is no 1 push
destination button available, you may also press the ‘transfer’ button that is displayed
while on a call and dial the extension you wish to send the call to.
Putting a call on hold –
When on a call with a customer and the phone is off-hook, a
‘Hold’ button will show along the bottom of the phone screen. Pressing this button will
place the caller on a private hold on your phone. The line button will blink green,
indicating they are on hold. Pressing a second line button will allow you to make a second
call. Pressing the blinking line button again will retrieve the call.
Parking a call –
For calls that aren’t to be transferred but need to be picked up on
another phone, you can park them in one of the various parking spots on the sidecar.
When on the phone with a caller, you can park them in a specific spot by pressing the
parking spot button on the sidecar. The light will turn red to indicate they are parked. To
retrieve the call, simply press the red lit parking spot button
Navigation
– There are 4 arrow buttons around a checkmark button. These will navigate
through the various screens on the phone itself.
Intercom
– When the phone is on the hook, an intercom button shows along the bottom
of the screen, pressing this and picking up the handset will page all of the phones that are
not busy.
Your voicemail
– The envelope button on phone itself will access your own private
voicemail. If you have a voicemail, this button will flash green, the light on the top of the
phone will light up red and there will be a voicemail notice on the phone screen itself.
When you get a call
Other features
Revision #2
Created 26 October 2021 20:11:25 by Jim
Updated 26 October 2021 20:14:07 by Jim