Troubleshooting
If you have difficulty connecting the radio to your wireless network, some of these steps may help to resolve the
problem:
Problem
Cause
Suggestion
The display shows
“Network Error” or it times
out after it shows “Network
Error for a long period of
time.
Network is not connected
Check if the router/modem is powered on, and check if the wireless access
point you connected is correct.. For wired connection, check if the Ethernet
is plug in to the internet radio.
Can’t connect to the
networks
You have a static IP address
You can configure a static IP address on the radio using the menu item
‘Main Menu -> System Setup -> Internet Setup -> Wireless or Wired(select
one you are using) ->, and then select DHCP disable’, to input your
IP ,DNS addresses.
Network bandwidth/speed is
insufficient
Internet radio consumes 32kbps to 256 kbps. Dial up connection doesn’t
work with internet radio. Cable, ADSL or fiber are all good.
Wireless router blocks the
internet radio MAC address
Check that your access point does not restrict connections to particular
MAC addresses. You can view the radio’s MAC address by checking the
direction of ‘Main Menu -> System Setup -> Internet Setup ->View
Settings'. Note that the this internet radio has both wired and wireless MAC
addresses.
When the unit is using
wireless, the display shows
“Please wait connecting ”
There is no wireless connection
Check if:
1. The router/modem is on
2. The unit is too far from the wireless access point.
3. Check with laptop, if available, to make sure wireless is operating
correctly.
Internet radio can’t be
played
Radio station is not
broadcasting, or the station has
reached the maximum allowed
number of listeners.
Select another radio station.
Sound is on and off
Network bandwidth/speed is
slow
It may happen when listening to high bit rate station, or the network
bandwidth is occupied.
