Question: Some of my music files are on my player, but cannot be played. When I select them,
another song begins to play. What is wrong?
Answer: You may not have purchased the rights to play the song on an additional device. To test this,
try to play a song that you have copied from an older CD and converted to MP3 format. If you can play
that song, but not the song that will not play, then you need to purchase the rights to play the song.
Question: Why should I update the firmware?
Answer: You should always update the player to the latest firmware to ensure that it functions correctly
and has all the latest features.
Question: How do I copy a CD to player?
Answer: First you must rip the CD using a program such as Windows Media Player. Once the songs are
on your computer, simply copy and paste the songs to the player or use WMP to Sync the songs.
Question: How can I use non-supported file types with my mp3 player?
Answer: First you must convert the songs to a supported format. Then you can transfer the songs to
the player as normal, either by copying and pasting, or transferring.
Question: In MTP mode, how do I drag files to the player?
Answer: As long as the files are wma, wav, or mp3, they can be dragged into the Media folder.
Otherwise, they can be dragged into the Data folder (these files will not appear on the player).
An alternative is to switch the player to MSC mode, then the files can be dragged/copied to the root
directory.
Question: Is the player compatible with podcasts?
Answer: As long as the podcasts are in mp3 format and an appropriate bit rate (32-320 kbps), then the
player should be capable of playing the files.
Question: Why does my player say unknown artist/album?
Answer: Normally this is because the ID3 tags are missing information. On the computer, right-click the
song and choose Properties, then the Summary tab and click Advanced. Then you can input the data
such as Artist, Album, Song Title, Track Number, Genre, and Year.
SERVICE AND WARRANTY INFORMATION
This chapter provides information about how to get support for your player and the terms of your
warranty.
GETTING TECHNICAL SUPPORT
Before you contact Technical Support, we encourage you to read the Tips, FAQ, and Troubleshooting
section.
If you have questions about the use or features of your player, please call the SanDisk Technical Support
Center at 1-866-SanDisk (1-866-726-3475), or fill out an on-line support request at
http://www.sandisk.com/retail/support.asp.
If you have questions about our partner services, please call their Technical Support Center.
When you call or contact us for support, please include as much information as you can from your
packaging material. This will allow us to help you more quickly.
