TROUBLESHOOTING
WARRANTY CLAIMS AND REPAIRS
Please carefully read the Limited Lifetime Warranty. It details the length of
coverage and limitations for services and repairs. All Warranty services must be
pre-authorized by Rhino Metals and require completing and providing proper
documentation of ownership of the safe. Any Warranty questions, contact a local
authorized dealer or Rhino Metals Tech Support. It is the sole responsibility of the
safe owner for payment of any services or repairs done without pre-authorization
from Rhino Metals.
INSURANCE COVERAGE
Rhino Metals highly recommends the purchase of additional insurance coverage to
the total value of the contents inside the safe. The Limited Lifetime Warranty does
not insure any of the contents inside the safe. Most homeowner insurers require
purchasing endorsements or riders for valuables exceeding the standard coverage
policy for personal items. Be sure to check with the residential insurance provider for
more details.
Common Issues
Possible Solutions
Manual Lock Not
Working Properly
If dialing the combination according to the instructions, it could be
that the numbers in the combination are slightly off by a number
to the left or right. Try the combination again but try dialing up or
down one number of each number of the combination. If
successful, be sure to update the combination records and contact
Rhino Metals to update the master combination on file.
Lost Combination
See Lost Combination instructions, depending on lock type. Rhino
Metals cannot give combinations over the phone as there is no
method to verify ownership of the safe.
