Sanden Heat Pump – Installation Manual
Page 24 of 28
Warranty Policy
Warranty Conditions
1. The Sanden Heat Pump Water Heater System must be installed in accordance with the
installation instructions supplied with the Heat Pump Water Heater System and in
accordance with all relevant statutory and local requirements of the state in which the
water heater is installed.
2. Where a failed component or Heat Pump Water Heater System is replaced under warranty,
the balance of the original warranty period will remain effective. The replaced part or Heat
Pump Water Heater System does not carry a new warranty.
3. Where the Heat Pump Water Heater System is installed outside the boundaries of a
metropolitan area as defined by Sanden or further than 25 kilometers from an accredited
service agent, the cost of transport, insurance and travelling costs between the nearest
accredited service agent's premises and the installed site shall be the owner's responsibility.
4. Where the Heat Pump Water Heater System is installed in a position that does not allow
safe, ready access, the cost of accessing the site safely, including the cost of additional
materials handling and/or safety equipment, shall be the owner's responsibility.
5. The warranty only applies to the Heat Pump Water Heater System and original or genuine
(company) component replacement parts and therefore does not cover any plumbing or
electrical parts supplied by the installer and not an integral part of the Heat Pump Water
Heater System. Such parts would include pressure limiting valve, isolation valves, non-return
valves, electrical switches, pumps or fuses.
6. The Heat Pump Water Heater System must be sized to supply the hot water demand in
accordance with the guidelines in the Sanden Heat Pump Water Heater System literature.
Warranty Exclusions
1. Repair and replacement work will be carried out as set out in the Sanden Heat Pump Water
Heater System warranty. However the following exclusions may void the warranty and may
incur a service charge and/or cost of parts:
2. Accidental damage to the Heat Pump Water Heater System or any component, including:
Acts of God, failure due to misuse, incorrect installation, attempts to repair the water heater
other than by a Sanden accredited service agent or the Sanden service department.
3. Where it is found there is nothing wrong with the Heat Pump Water Heater System;
where the complaint is related to excessive discharge from the temperature and/or the
pressure relief valve due to high water pressure; where there is no flow of hot water due
to faulty plumbing; where water leaks are related to plumbing and not the Heat Pump
Water Heater System or its components; where there is a failure of electricity or water
supplies; where the supply of electricity or water does not comply with relevant codes or
acts.
4. Where the Heat Pump Water Heater System or its component has failed directly or
indirectly as a result of excessive water pressure.
5. Overflow vent drain has not been installed or is blocked or corroded
6. Where the Heat Pump has rusted as a result of a corrosive atmosphere;
7. Where the unit fails to operate as a result of ice formation in the pipework to or from
the Heat Pump Water Heater System.
8. Where the Heat Pump Water Heater System is located in a position that does not comply
with the Heat Pump Water Heater System installation instructions or relevant statutory
requirements, causing the need for major dismantling or removal of cupboards,
doors or walls, or use of special equipment to bring the Heat Pump Water Heater
System to floor or ground level or to a serviceable position.