10
WARRANTY
San Hima (“Manufacturer”) warrants, to the original purchaser (“User”) that its rooftop tent, if
purchased from manufacturer or an authorized distributor or dealer, will be free of defects in
material and/or workmanship under normal usage from the date sold and for the duration
(the “Warranty Period”) of 2 YEARS.
This warranty shall ONLY be effective for the original purchaser and apply ONLY to the
San Hima rooftop tent that is correctly installed on the vehicle for which it is intended.
San Hima will either replace the product or provide you with a refund at our discretion provided
that the fault is found to have been caused by a design or manufacturing defect that results in
its failure to perform correctly as described. The limited warranty is the only one that applies to
this product, and it sets forth all the responsibilities of San Hima
EXCLUSIONS:
This warranty does not cover defects, failure or damage caused by incorrect installation,
intentional damage, misuse or abuse. It is recommended that the installation should be
performed by suitably qualified technicians or the warranty will be voided. For further clarity,
this warranty is also void if the rooftop tent:
is repaired, altered or modified carried out by anyone other than San Hima, or without
San Hima's authorization,
is damaged by mold and mildew as the tent is not properly dried prior to closing,
is damaged by extreme weather (e.g. storm, hail or strong wind), extreme temperature,
accidents, negligence, daily wear and tear, incorrect setup, or failure to check the condition of
tent before each use,
is damaged by UV degradation or acid rain to the tent/rain fly and its components,
is damaged from improper storage, or a failure to provide routine maintenance,
is used on permanent sites or commercial displays.
CLAIMS:
If a San Hima product is suspected of being defective, you'll need to provide proof of purchase
(e.g. a screenshot of the order) and a picture and a video of the damaged goods in their
entirety to
. If the product is found to be defective and covered by this
limited warranty, the remedy is replacement or refund, at San Hima's option. No charges will be
accepted for external labour or materials.
