Troubleshooting
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Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close
programs or reset the device to regain functionality. If
your device is frozen and unresponsive, press and hold
[ ] for 8-10 seconds and release. The device will reboot
automatically.
If this does not solve the problem, perform a factory data
reset. In Idle mode, open the application list and select
Settings
→
Privacy
→
Factory data reset
→
Reset device
→
Erase everything
.
The device beeps and the battery icon is empty
Your battery is low. Recharge or replace the battery to
continue using the device.
The battery does not charge properly or the device
turns off
The battery terminals may be dirty. Wipe both gold-
●
coloured contacts with a clean, soft cloth and try charging
the battery again.
If the battery will no longer charge completely, dispose
●
of the old battery properly and replace it with a new
battery (refer to your local ordinances for proper disposal
instructions).
Your device is hot to the touch
When you use applications that require more power or use
applications on your device for an extended period of time,
your device may feel hot to the touch. This is normal and
should not affect your device’s lifespan or performance.
