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Samsung xpress m262 series, User Manual

The Samsung Xpress M262 series offers exceptional printing performance, combining speedy output and high-quality results. For easy operation and setup, make use of the comprehensive User Manual available for free download at our website, ensuring hassle-free usage of this remarkable printer series.

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209

5.  Troubleshooting

Operating system problems

1 

Common Windows problems

 

 

Condition

Suggested solutions

“File in Use” message appears 
during installation.

Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.

“General Protection Fault”, 
“Exception OE”, “Spool 32”, or 
“Illegal Operation” messages 
appear.

Close all other applications, reboot Windows and try printing again.

“Fail To Print”, “A printer 
timeout error occurred” 
message appear.

These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready 
mode or after printing has completed, check the connection and/or whether an error has occurred.

Samsung Printer Experience

 is 

not shown when you click 

more 

settings

.

Samsung Printer Experience

 is not installed. Download the app. from the

 

Windows 

Store

 and install it.

Machine information is not 
displayed when you click the 
device in the 

Devices and 

Printers

.

Check the 

Printer properties

. Click the 

Ports

 tab.

(

Control Panel

 > 

Devices and Printers

 > Right-click on your printer icon and select 

Printer properties

)

If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.

The error related toast message 
pops up. 

Summary of Contents for xpress m262 series

Page 1: ...ing the installation basic operation and troubleshooting on windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ... 24 Media and tray 25 Basic printing 36 3 Maintenance Ordering consumables and option 42 Available consumables 43 Available maintenance parts 44 Storing the toner cartridge 45 Redistributing toner 47 Replacing the toner cartridge 49 Replacing the imaging unit 52 Cleaning the machine 53 Tips for moving storing your machine 57 4 Troubleshooting Tips for avoiding paper jams 59 Clearing paper jams 60 ...

Page 3: ...know before using the machine Key benefits 4 Features by models 6 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 15 Control panel overview 17 Turning on the machine 19 Installing the driver locally 20 Reinstalling the driver 22 ...

Page 4: ...martphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 149 Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Easy Capture Manager on page 175 Samsung Easy Printer Manager and Samsung Printer Status are a program that monitors and informs you of the machine s status and allows you to cust...

Page 5: ...on page 158 You can print in various operating systems see System requirements on page 76 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network using the WPS button on the machine and the access point a wireless router Using the USB cable or a ...

Page 6: ...ftware CD into your CD ROM drive For Windows select the printer driver and software in the Select Software to Install window Operating System M262x series M282x series Windows Mac Linux Unix Software M262x series M282x series SPL printer drivera PCL printer driver M262xND only PS printer driver XPS printer driverb Samsung EasyPrinter Manager Device Settings Samsung Printer Status Direct Printing U...

Page 7: ...series Hi Speed USB 2 0 Network Interface Ethernet 10 100 Base TX wired LAN M262xND only Network Interface 802 11b g n wireless LANa M282xDW only Software M262x series M282x series IPv6 M262xND only M282xND M282xDW only Eco printing Wi Fi Protected Setup WPS M282xDW only Double sided printing M262xD M262xND only Double sided printing Manual bc M2620 M2625 M2626 only AirPrint M262xND only Google Cl...

Page 8: ...n The status LED flashes or remains constantly on Turn the product off and on again Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the LED on page 68 A paper jam has occurred Open and close the front door Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 60 Printouts are b...

Page 9: ...ng on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to pr...

Page 10: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 11: ...tric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can ...

Page 12: ...If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 people If the machine weighs more than 40 kg 88 18 lbs lift with 4 or more p...

Page 13: ...rload wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of the...

Page 14: ...e dangerous if inhaled or ingested Using recycled consumables such as toner can cause damage to the machine In case of damage due to the use of recycled consumables a service fee will be charged For consumables that contain toner dust toner cartridge waste toner bottle imaging unit etc follow the instructions below When disposing of the consumables follow the instructions for disposal Refer to the...

Page 15: ...essories Power cord Software CDa a The software CD contains the printer drivers user s guide and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 16: ...e available depending on model or country 1 Output tray 7 Paper width guides on a manual feeder 2 Control panel 8 Output support 3 Front cover 9 Toner cartridgea a M2620 M2820 series only 4 Paper level indicator 10 Toner cartridgeb b M2625 M2626 M2825 M2826 series only 5 Tray 1 11 Imaging unitb 6 Manual feeder 1 2 3 4 5 6 7 8 10 11 9 1 Network porta a Network and wireless models only see Features ...

Page 17: ...ge 116 Print screenc Press this button and the green LED will start blinking If you want to print only the active screen release the button when the green LED stops blinking If you want to print the whole screen release the button while it s blinking Print Screen can only be used in the Windows and Mac operating systems You can only use this function with USB connected machine When printing the ac...

Page 18: ...utton for about 6 seconds and release Prints configuration reports network configuration reportsd Press and hold this button for about 4 seconds until the status LED blinks fast and release 5 Power Youcanturnthepoweron offorwakethemachine up from the power save mode with this button 6 Status LED Indicates the status of your machine see Understanding the LED on page 68 a M262xND M282xND only b M282...

Page 19: ... Introduction Turning on the machine 1 Connect the machine to the electricity supply first Press the power key or turn the switch on if the machine has a power switch 2 Press Power on the control panel 1 2 ...

Page 20: ... connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe r...

Page 21: ...t to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website www samsung com find your product Support or downloads If you want to install Samsung s ...

Page 22: ...nstructions in the window 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 20 From the Windows 8 Start Screen 1 Make sure that the machine is connected to your computer and powered on 2 Click on the Uninstall Samsung Printer Software tile in the Start screen 3 Follow the instr...

Page 23: ...up After installation is complete you may want to set the machine s default settings Refer to the next section if you would like to set or change values Printing a demo page 24 Media and tray 25 Basic printing 36 ...

Page 24: ...ge to make sure that the machine is operating correctly To print a demo page In ready mode press and hold Cancel button for about 2 seconds until the status LED blinks and release For a model with a Info sheet button press the button to print a demo page ...

Page 25: ...chine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 73 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 1 Tray overview To change the size you need to adjust the paper guides If you do not adjust the guid...

Page 26: ...pe available for duplex printing Duplex printing might not be available for some models see Features by models on page 6 Depending on the power voltage your machine uses available paper types for duplex printing differs Refer to the below table 1 2 Power voltage Available paper 110V Letter Legal US Folio Oficio 220V A4 ...

Page 27: ...Media and tray 27 2 Basic setup 2 Loading paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam 1 2 2 1 2 ...

Page 28: ... loaded face up with the top edge going into the manual feeder first and be placed in the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 73 Flatten any curl on postcards envelopes and labels before loading them into the manual feeder When printing on special media you must follow the loading guidelines se...

Page 29: ...Media and tray 29 2 Basic setup ...

Page 30: ...on labels select Labels for Paper Type When using special media we recommend you feed one sheet at a time see Print media specifications on page 73 Printing the special media Face up If special media are printed out with curl wrinkles crease or black bold lines open the rear cover and try printing again Keep the rear cover opened during printing To see for paper weights for each sheet refer to Pri...

Page 31: ...ld not be wrinkled nicked nor damaged Temperature should resist the heat and pressure of the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends...

Page 32: ...sparencies to prolonged sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from sticking to each other do not let the printed sheets stack up as they are being printed out Recommended media Transparency for a color laser printer by Xerox such as 3R 91331 A4 3R 2780 Letter Labels...

Page 33: ...posed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once The adhesive backing is designed for only a single pass through the machine Do not use labels that are separating from the backing sheet or are wrinkl...

Page 34: ...rsely affect machine rollers Before you load preprinted paper verify that the ink on the paper is dry During the fusing process wet ink can come off preprinted paper reducing print quality 5 Setting the paper size and type After loading paper in the paper tray set the paper size and type To change the paper setting set in the machine from the SamsungEasyPrinter Manager select Switch to advanced mo...

Page 35: ... hot if you print a large number of pages at once Make sure that you do not allow children near it Open the output support before printing The printed pages stack on the output support and the output support will help the printed pages to align The printer sends printouts to the output tray by default ...

Page 36: ...ws 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwindow see Openingprintingpreferences on page 38 5 To start the pr...

Page 37: ...f the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel on the control panel ...

Page 38: ...that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu 3 Select your machine from the Select Printer 4 Click Properties or Preferences The screenshot may differ depending on model You can apply Eco features to save paper and toner before printin...

Page 39: ... setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings select it in the Favorites tab and click Delete 10 Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard 11 Eco printing The Eco function cuts toner consumption and paper usage The Eco function allows yo...

Page 40: ...ly enabled Eco options Printer Default Follows the settings set from the machine s control panel None Disables Eco mode Eco Printing Enables Eco mode Activate the various eco items you want to use Result simulator ResultSimulator shows the results of reduced emission of carbon dioxide used electricity and the amount of saved paper in accordance with the settings you selected The results are calcul...

Page 41: ...rts available for your machine Ordering consumables and option 42 Available consumables 43 Available maintenance parts 44 Storing the toner cartridge 45 Redistributing toner 47 Replacing the toner cartridge 49 Replacing the imaging unit 52 Cleaning the machine 53 Tips for moving storing your machine 57 ...

Page 42: ...obtain the list of available consumables and maintenance parts To order Samsung authorized consumables option and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 43: ...es and other consumables according to the specific country conditions Samsung does not recommend using non genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Model Aver...

Page 44: ...intervals to avoid print quality and paper feed problems resulting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda a It will be affected by the operating system used computing performance application software connecting method me...

Page 45: ...ag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 and greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a long...

Page 46: ...n the amount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Page 47: ...ou can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the front cover close the output support first If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 M2620 M2...

Page 48: ...Redistributing toner 48 3 Maintenance 5 M2625 M2626 M2825 M2826 series 1 2 ...

Page 49: ...rum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area When a toner cartridge has reached the end of life the mac...

Page 50: ...Replacing the toner cartridge 50 3 Maintenance 6 M2620 M2820 series ...

Page 51: ...Replacing the toner cartridge 51 3 Maintenance 7 M2625 M2626 M2825 M2826 series ...

Page 52: ...52 3 Maintenance Replacing the imaging unit 8 M2625 M2626 M2825 M2826 series 1 2 1 2 ...

Page 53: ...aining large amounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you 9 Cleaning the outside Clean the machine cabinet with a soft lint free cloth Da...

Page 54: ...hine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the front cover close the output support first ...

Page 55: ... free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine 1 2 2 1 1 2 2 1 ...

Page 56: ...ing the machine 56 3 Maintenance 11 Cleaning the pickup roller Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine 1 2 1 2 ...

Page 57: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 58: ...apter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Advanced Guide see Troubleshooting on page 194 If you cannot find a solution in the User s Guide or the problem persists call for service ...

Page 59: ...ned correctly see Tray overview on page 25 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media see Print media specif...

Page 60: ...60 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 ...

Page 61: ...Clearing paper jams 61 4 Troubleshooting 2 In the manual feeder ...

Page 62: ...Clearing paper jams 62 4 Troubleshooting 3 Inside the machine The fuser area is hot Take care when removing paper from the machine Before opening the front cover close the output support first ...

Page 63: ...Clearing paper jams 63 4 Troubleshooting M2620 M2820 series 1 2 2 ...

Page 64: ...Clearing paper jams 64 4 Troubleshooting M2625 M2626 M2825 M2826 series 1 2 1 2 1 2 ...

Page 65: ...Clearing paper jams 65 4 Troubleshooting 4 In the exit area ...

Page 66: ...Clearing paper jams 66 4 Troubleshooting 5 In the duplex area ...

Page 67: ...Clearing paper jams 67 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 ...

Page 68: ...inor error has occurred and the machine is waiting for the error to be cleared When the problem is cleared the machine resumes On The cover is opened Close the cover There is no paper in the tray when receiving or printing data Load paper in the tray The machine has stopped due to a major error Reboot the power and try the printing job again If the problem persists please call for service An imagi...

Page 69: ...h indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when orange LED is on and the printer stops printing Off All toner cartridges are at normal capacity WPS LED b b Wireless model only see Featur...

Page 70: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 71 Regulatory information 80 Copyright 91 ...

Page 71: ...s Weight Machine with consumables M2620 series 7 0 kg 15 43 lbs M2625 M2626 series 7 2 kg 15 87 lbs M2625D M2626D series 7 4 kg 16 31 lbs M2820 series 7 2 kg 15 87 lbs M2825 M2826 series 7 4 kg 16 31 lbs Noise Levela Ready mode Less than 26 dB A Print mode Less than 50 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packe...

Page 72: ... Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine c The power consumption of power save mode may be affected by machine s status setting conditions operating environment d Power consumption can be completely avoided only when the power cable...

Page 73: ...f 80 g m2 21 lbs bond 60 to 220 g m2 16 to 59 lbs bond 1 sheet of 80 g m2 21 lbs bond Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 14...

Page 74: ... 105 g m2 24 to 28 lbs bond Thicker paper Refer to the Plain paper section Refer to the Plain paper section Not available in tray 164 to 220 g m2 44 to 59 lbs bond Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lbs bond 60 to 70 g m2 16 to 19 lbs bond Transparency Letter A4 Refer to the Plain paper section Not available in tray 138 to 146 g m2 3...

Page 75: ...hes 60 to 163 g m2 16 to 43 lbs bond d e Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for manual feeder c The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness d The paper types available in the manual feeder Plan Thick Thicker ...

Page 76: ...ntium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Windows 8 Intel Pentium IV ...

Page 77: ...inistrator rights can install the software Windows Terminal Services is compatible with your machine Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 10 8 Intel processors 2 GB 4 GB ...

Page 78: ...8 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 10 10 11 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 6 0 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1...

Page 79: ...0 100 Base TX Wired Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows 8 Windows Server 2008 R2 Various Linux OS Mac OS X 10 5 10 8 UNIX OS Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP IPSec Wireless security...

Page 80: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basic...

Page 81: ...e power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENERGY STAR label will be on your machine Check if your machine is ENERGY STAR certified Recycle or dispose of the packaging material for this product in an environmentally respons...

Page 82: ... USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased ...

Page 83: ...nce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connect...

Page 84: ...output of the wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conjunction with any other antenna or transmitter Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interfere...

Page 85: ...e the fuse cover If you have lost the fuse cover do not use the plug until you have another fuse cover Contact the people from you purchased the machine The 13 amp plug is the most widely used type in the UK and should be suitable However some buildings mainly old ones do not have normal 13 amp plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the m...

Page 86: ... laws of the Member States related to electromagnetic compatibility March 9 1999 Council Directive 1999 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity A full declaration defining the relevant Directives and referenced standards can be obtained from your Samsung Electronics Co Ltd representative You must earth this machine The wires ...

Page 87: ...patibility of TBR21 terminals The product has been designed against and is fully compliant with all of the relevant advisory notes contained in this document European radio approval information for products fitted with EU approved radio devices Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz band may be present embedded inyourprinte...

Page 88: ... care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on and transmitting This transmitter must not be coll...

Page 89: ...stination country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service Only use drivers appro...

Page 90: ...Regulatory information 90 5 Appendix 22 China only ...

Page 91: ...ectronics Co Ltd Microsoft Windows Windows Vista Windows 7 Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc LaserWriter is a trademark of Apple Computer Inc All oth...

Page 92: ...ut the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning the installation basic operation and troubleshooting on windows ...

Page 93: ...ging the default print settings 156 Setting your machine as a default machine 157 Using advanced print features 158 Using Direct Printing Utility 165 Mac printing 167 Linux printing 169 Unix printing 171 4 Useful management tools Accessing management tools 174 Easy Capture Manager 175 Samsung AnyWeb Print 176 Easy Eco Driver 177 Using SyncThru Web Service 178 Using Samsung Easy Printer Manager 181...

Page 94: ...94 ADVANCED Printing problems 197 Printing quality problems 201 Operating system problems 209 ...

Page 95: ...If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network107 Installation for Mac 96 Reinstallation for Mac 97 Installation for Linux 98 Reinstallation for Linux 99 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver local...

Page 96: ...r Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Select Direct Connection using USB cable on the Printer Connection Type and...

Page 97: ... the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software Click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 98: ...oftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package and extract the package 5 Double click cdroot autorun 6 When the welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Con...

Page 99: ...e Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator 3 Open the Terminal program When the Terminal screen appears type in the following root localhost root cd opt Samsung mfp uninstall root localhost uninstall uninstall sh 4 Click...

Page 100: ... step by step instructions for setting up a network connected machine and software Useful network programs 101 Wired network setup 102 Installing driver over the network 107 Wireless network setup 116 Samsung MobilePrint 148 Google Cloud Print 149 AirPrint 152 ...

Page 101: ...ent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network machines from...

Page 102: ...e or SetIP program See Using SyncThru Web Service on page 178 See Setting IP address on page 103 4 Printing a network configuration report Youcanprint NetworkConfigurationReport fromthemachine scontrolpanel that will show the current machine s network settings This will help you to set up a network Press the Cancel button for more than 4 seconds on the control panel Using this Network Configuratio...

Page 103: ...llow the instructions in the installation window 3 Connect your machine to the network with a network cable 4 Turn on the machine 5 From the Windows Start menu select All Programs Samsung Printers SetIP SetIP 6 Click the icon third from left in the SetIP window to open the TCP IP configuration window 7 Enter the machine s new information into the configuration window as follows In a corporate intr...

Page 104: ...be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 When the message that warns that all applications will close on your computer appears click Continue 11 Select Network connection on the Printer Connection Type and click Set IP Address button 12 Click the icon third from left in the SetIP window to open the TCP IP configuration...

Page 105: ...figuration report on page 102 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 5 The machine will automatically print the Network Configuration Report 6 IPv6 configuration IPv6 is supported properly only in Windows Vista or higher Some features and optional goods may not be available depending on model or country see Features by models on page 6 If the IPv6 networ...

Page 106: ... button 7 Turn the machine off and turn it on again You can also set the DHCPv6 To manually set the IPv6 address Check the Manual Address check box Then the Address Prefix text box is activated Enter the rest of the address e g 3FFE 10 88 194 AAAA A is the hexadecimal 0 through 9 A through F IPv6 address configuration 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as...

Page 107: ...untry see Features by models on page 6 The machine that does not support the network interface it will not be able to use this feature see Rear view on page 16 You can install the printer driver and software when you insert the software CD into your CD ROM drive For windows select the printer driver and software in the Select Software to Install window ...

Page 108: ...Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Read and check The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage Information Collection Program optional Then click Next 4 Select Network connection on...

Page 109: ...d your product Support or downloads If you want to install Samsung s printer management tools you need to install them using the supplied software CD 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 103 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered ma...

Page 110: ...xx xxx means IP address for network printer p USB001 P LPT1 p hostname a dest_path or A dest_path Specifies destination path for installation The destination path should be a fully qualified path Since machine drivers shouldbeinstalledontheOS specific location this command applies to only application software n Printer name or N Printer name Specifies printer name Printer instance shall be created...

Page 111: ...r UP printer name Removes only specified printer instance and not the driver files This command provides a waytoremoveonlyspecified printer instance from your system without effecting other printer drivers It will not remove printer driver files from your system d or D Uninstalls all device drivers and applications from your system This command will remove all installed device drivers and applicat...

Page 112: ...fAutoSelectdoesnotworkproperly chooseSelectPrinterSoftwareand your machine name in Print Using 16 Click Add 17 After the installation is finished click Close 9 Linux You need to download Linux software packages from the Samsung website to install the printer software http www samsung com find your product Support or Downloads Install the Linux driver and add network printer 1 Make sure that the ma...

Page 113: ...the UNIX operating system before installing the UNIX printer driver see Unix on page 78 The commands are marked with when typing the commands do not type Some features and optional goods may not be available depending on model or country see Features by models on page 6 To use the UNIX printer driver you have to install the UNIX printer driver package first then setup the printer You can download ...

Page 114: ...rinter Wizard window Setup the printer in this window referring to the following procedures On some UNIX OS for example on Solaris 10 just added printers may not be enabled and or may not accept jobs In this case run the following two commands on the root terminal accept printer_name enable printer_name Uninstalling the printer driver package The utility should be used to delete the printer instal...

Page 115: ...ption in the Description field This is optional 5 Specify the printer location in the Location field 6 Type the IP address or DNS name of the printer in the Device textbox for network connected printers On IBM AIX with jetdirect Queue type only the DNS name is possible numeric IP address is not allowed 7 Queue type shows the connection as lpd or jetdirect in the corresponding list box Additionally...

Page 116: ...r computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about this information before proceeding with the machine installation Infrastructure mode This is an environm...

Page 117: ...g method Description Reference With Access Point From the computer Windows user see Access point via USB cable on page 123 Windows user see Access point without a USB cable recommended on page 127 Mac user see Access point via USB cable on page 132 Mac user see Access point without a USB cable recommended on page 134 See Using a network cable on page 139 From the machine s control panel See Machin...

Page 118: ...s If you do not set the password on Access Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user s guide for password settings Without Access Point From the computer Windows user see Ad hoc via USB cable on page 129 Mac user see Ad hoc via USB cable on page 129 Wi Fi Direct setup See Setting up Wi Fi Direct on pa...

Page 119: ...ireless security settings The option name may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network ...

Page 120: ...on appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Press and hold the WPS button on the control panel for more than 2 seconds 2 The eight digit PIN appears on the display You need to enter the eight digit PIN within two minutes on the computer that is connected to the a...

Page 121: ...be printed see Printing a network configuration report on page 102 In ready mode Press the Cancel or Stop Clear button for more than five seconds on the control panel The machine without the Cancel or Stop Clear button Press the WPS button formore than ten seconds on the control panel You can find your machine s PIN 2 Press and hold the WPS button on the control panel for more than 4 seconds until...

Page 122: ...twork connection when the machine is connecting to the wireless network press and release the Cancel or Stop Clear or Power Wakeup button on the control panel You need to wait 2 minutes to re connect to the wireless network Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle...

Page 123: ... the Menu button on the control panel 2 Press Network Wireless WLAN Settings 3 Press the OK to select the setup method you want Wizard recommended In this mode the setup is automatic The machine will display a list of available networks from which to choose After a network is chosen then printer will prompt for the corresponding security key Custom In this mode users can give or edit manually thei...

Page 124: ...xe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 4 Read and...

Page 125: ...C running Windows 7 or higher wireless network installation proceeds automatically Go to step 10 7 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Next If you cannot find the network name you want to choose or if you want to set the wireless configuration manually click Advanced Setting Enter the wireless Network Name...

Page 126: ...firm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security settings Enter the Network Password of the access point or router 8 If your printer supports Wi Fi Direct and this function is disabled its corresponding screen will app...

Page 127: ... not be able to connect to the Internet Creating the infrastructure network 1 Turn on your computer access point and machine 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does ...

Page 128: ... Then click Next 5 If Select the Wireless Setup Method screen appears select Using a direct wireless connection and click Next Even if your computer is running Windows 7 or higher you cannot use this feature if your PC does not support wireless network Set the wireless network using a USB cable see Access point via USB cable on page 123 ...

Page 129: ... change the printer driver name set the machine to be shared on the network set the machine as the default machine Click Next 9 Click Finish Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple steps below Items to prepare Network connected computer Software CD that ...

Page 130: ...window and select Run Setup exe 3 Read and accept The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage Information Collection Program optional Then click Next 4 Select Configure the wireless network connection using USB cable on the Printer Connection Type screen 5 After searching the wireless networks a list of wireless networks your machine has s...

Page 131: ...twork configuration is set to DHCP the wireless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting should also be Static If your computer is set to DHCP and you want to use the Static wireless network setting you must contact the network administrator to get the static IP address For the DHCP method If the IP address a...

Page 132: ...re Access point Network connected printer Software CD that was provided with your machine A machine installed with a wireless network interface USB cable 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appe...

Page 133: ... cable and click Next If the screen does not appear go to step 15 12 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Next When you set the wireless configuration manually click Advanced Setting Enter the wireless Network Name Enter the SSID of the access point SSID is case sensitive Operation Mode Select Infrastructur...

Page 134: ...e access point has security enabled Enter the Network Password of the access point or router 13 The window showing the wireless network setting appears Check the settings and click Next Wi Fi Direct option appears on the screen only if your printer supports this feature Can start to build Wi Fi Direct by using Samsung Easy Printer Manager see Setting up Wi Fi Direct on page 142 Wi Fi Direct Name T...

Page 135: ...Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Select Wireless connection on the Printer Connection Type an...

Page 136: ...ep 13 If below screen appears press the WPS button from the control panel within 2 minutes 12 When the wireless network set up is completed click Next 13 After the installation is finished click Close Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following these simple directions ...

Page 137: ...c desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install...

Page 138: ... showing the wireless network settings appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If the computer s network configuration is set to DHCP the wireless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting should als...

Page 139: ...rk port will not be able to use this feature see Rear view on page 16 Your machine is a network compatible machine To enable your machine to work with your network you will need to perform some configuration procedures After completing the wireless network connection you need to install a machine driver to print from an application see Installing driver over the network on page 107 See your networ...

Page 140: ...rson who set up your network To configure wireless parameters you can use SyncThru Web Service Using SyncThru Web Service Before starting wireless parameter configuration check the cable connection status 1 Check whether or not the network cable is connected to the machine If not connect the machine with a standard network cable 2 Start a web browser such as Internet Explorer Safari or Firefox and...

Page 141: ...wireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click Apply Disconnect the network cable standard or network Your machine should then start communicating wirelessly with the network In case of Ad hoc mode you can use a wireless LAN and wired LAN simultaneo...

Page 142: ...ter and a mobile device that provides a secure connection and better throughput than ad hoc mode With Wi Fi Direct you can connect your printer to a Wi Fi Direct network while concurrently connecting to an access point You can also use a wired network and a Wi Fi Direct network simultaneously so multipleusers can access and print documents both from Wi Fi Direct and from a wired network You cannot...

Page 143: ...d activating this option Network Password If your printer is a Group Owner a Network Password is required for other mobile devices to connect to your printer You can configure a network password yourself or can remember the given Network Password that is randomly generated by default From the machine Machines with a display screen Select Network Wireless Wi Fi Direct from the control panel Enable ...

Page 144: ...ter instead of pushing the WPS button 20 Troubleshooting Problems during setup or driver installation Printers Not Found Your machine may not be turned on Turn on your computer and the machine USB cable is not connected between your computer and machine Connect the machine to your computer using the USB cable The machine does not support wireless networking Check the machine s user s guide include...

Page 145: ... configuration report on page 102 2 Check the printer port s IP address from your computer a Click the Windows Start menu For Windows 8 from the Charms select Search Settings b For Windows XP Server 2003 select Printer and Faxes For Windows Server 2008 Vista select Control Panel Hardware and Sound Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers For Windows 7 ...

Page 146: ...nnot be found when searching firewall software might be blocking the communication Refer to the user s guide for the software to turn it off and try searching for the machine again Check whether the machine s IP address is allocated correctly You can check the IP address by printing the network configuration report Check whether the access point or wireless router has a configured security passwor...

Page 147: ...large metal objects between the access point or wireless router and the machine Make sure the machine and wireless access point or wireless router are not separated by poles walls or support columns containing metal or concrete The machine is located away from other electronic devices that may interfere with the wireless signal Many devices can interfere with the wireless signal including a microw...

Page 148: ...web pages and PDFs scanning is also supported If you have Samsung multfunction printer scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device 22 Downloading Samsung MobilePrint To download Samsung MobilePrint go to the application store Samsung Apps Android Market App Store Marketplace on your mobile device and just search for Samsung MobilePrint You can al...

Page 149: ...1 Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Click Login in the upper right corner of the SyncThru Web Service website 6 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID ...

Page 150: ...oogle Cloud Print service Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the applicatio...

Page 151: ...rinting from the Chrome browser The following steps are an example of using the Chrome browser 1 Run Chrome 2 Open the document or email that you want to print 3 Click the wrench icon in the browser s top right corner 4 Click Print A new tab for printing appears 5 Select Print with Google Cloud Print 6 Click the Print button ...

Page 152: ...he upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Settings Network Settings 6 Click Raw TCP IP LPR IPP or mDNS You can enable the IPP protocol or mDNS protocol 28 ...

Page 153: ...int 153 2 Using a network connected machine Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print center ...

Page 154: ...ustment 155 Changing the default print settings 156 Setting your machine as a default machine 157 Using advanced print features 158 Using Direct Printing Utility 165 Mac printing 167 Linux printing 169 Unix printing 171 The procedures in this chapter are mainly based on Windows 7 ...

Page 155: ...ou are You can set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 183 If your machine is connected to the network you can set the altitude via SyncThru Web Service see Using SyncThru Web Service on page 178 1 High 4 2 High 3 3 High...

Page 156: ...dware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 Windows 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Ch...

Page 157: ...ta select Control Panel Hardware and Sound Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer For Windows 7 Windows 8 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers co...

Page 158: ...in only the file name the file is automatically saved in My Documents Documents and Settings or Users The saved folder may differ depending on your operating system or the application you are using 2 Understanding special printer features You can use advanced printing features when using your machine To take advantage of the printer features provided by your printer driver click Properties or Pref...

Page 159: ...e Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US...

Page 160: ...ip Blank Pages feature does not work when you select the duplex option We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Double sided Printing Double sided Printing Manual a Printer Default If you select this option this feature is determined by the settings you have selected on the control panel of t...

Page 161: ...e Watermark Message box You can enter up to 256 characters The message displays in the preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list...

Page 162: ...e a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlay Creating a new page overlay a To save the document as an overlay access Printing Preferences b Click ...

Page 163: ...om the Overlay List box d If necessary check ConfirmPageOverlayWhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Over...

Page 164: ...u print more than one copy You can print one copy first to check then print the rest of the copies later Confidential This mode is used for printing confidential documents You need to enter a password to print Store Select this setting to save a document in the hard disk without printing Store and Print This mode is used when printing and storing document at the same time Spool This option can be ...

Page 165: ...e printing restriction feature and retry printing You cannot print PDF files that are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must open the file t...

Page 166: ...ht click menu 1 Right click on the PDF file to print and select Direct Printing The Direct Printing Utility window appears with the PDF file is added 2 Select the machine to use 3 Customize the machine settings 4 Click Print The selected PDF file is sent to the machine ...

Page 167: ...ing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following 8 Printing multiple pages on one sheet You can print mor...

Page 168: ...lendars 1 From your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printin...

Page 169: ...k Apply 4 Open the File menu and click Print 5 Select your machine to print 6 Choose the number of copies and indicate which pages to print 7 Change other printing options in each tab if necessary 8 Click Print Automatic manual duplex printing may not be available depending on models You can alternatively use the lp or lpr printing system or other applications for odd even printing 12 Printing fil...

Page 170: ... displays on the printer list in Printers configuration Connection Allowsyoutovieworselectanotherport Ifyouchange the machine port from USB to parallel or vice versa while in use you must re configure the machine port in this tab Driver Allows you to view or select another machine driver By clicking Options you can set the default device options Jobs Shows the list of print jobs Click Cancel job t...

Page 171: ...many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties 5 Press OK to start the print job 15 Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply and C for Ca...

Page 172: ...resolution or image position of your document Text tab Set the character margin line space or the columns of the actual print output Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Set by default these values depend on the page size selected Unit Change the units to p...

Page 173: ...of your machine Accessing management tools 174 Easy Capture Manager 175 Samsung AnyWeb Print 176 Easy Eco Driver 177 Using SyncThru Web Service 178 Using Samsung Easy Printer Manager 181 Using Samsung Printer Status 184 Using Samsung Printer Experience 186 Using the Linux Unified Driver Configurator 191 ...

Page 174: ... 8 from Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile For Windows 8 after installing the driver for some management tools you can access them dir...

Page 175: ...er Available for Windows OS users only This feature may not be available depending on model or optional goods This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program ...

Page 176: ...lable depending on model or optional goods This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 177: ...plication Start Easy Eco Driver before printing job checkbox in the printer properties should be checked Easy Eco Driver also allows you simple editing such as removing images and texts changing fonts and more You can save frequently used settings as a preset How to use 1 Open a document to print 2 Print the document A preview window appears 3 Select the options you want to apply to the document Y...

Page 178: ...ore configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the SyncThru Web Service website 2 Type in the ID and Password then click Login ID admin Password sec00000 2 SyncThru Web Service overview Some tabs may not app...

Page 179: ...s such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security Sets settings for HTTPs IPSec IPv4 IPv6 filtering and 802 1x Maintenance tab This tab allows you to ma...

Page 180: ...ion 1 Start a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and email address 5 Click Apply ...

Page 181: ... Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 4 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager Sams...

Page 182: ...n in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface see Advanced settings user interface overview on page 183 4 Quick links Displays Quick links to machine specific functions This section also include...

Page 183: ...tions or models If so it is not applicable to your machine Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information Alert Settings Windows only This menu includes settings related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Provides options relating to receiving al...

Page 184: ...nstall the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in the future For example it might be in toner...

Page 185: ...upplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroccurs Youcandirectly open the troubleshooting section in the user s guide 5 Close Close the window ...

Page 186: ...matically downloaded from the Windows Store if the machine is connected to a computer with an Internet connection 7 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on the model...

Page 187: ...lick on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings such as machine setup paper layout emulation networking andprintinformationthroughSyncThru WebService ...

Page 188: ... this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel or Stop Clear button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select your p...

Page 189: ...ting settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents ...

Page 190: ...epending on the model or options If this tab is not shown or disabled it means that this features are not supported Job Accounting This option allows you to print with the given permission Confidential Printing This option is used for printing confidential documents You need to enter a password to print using it ...

Page 191: ... Unified Driver Configurator icon will automatically be created on your desktop 9 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Samsung Unified Driver Unified Driver Configurator 2 Click each button on the left to switch to the corresponding configuration window To use the on screen help click H...

Page 192: ...rol buttons are as follows Refresh Renews the available machines list Add Printer Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s p...

Page 193: ...ndow you can view the list of available ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases the selected port 1 Shows all of the machine classes 2 Shows the status of the class and the number of machines in the class 1 2 1 Switches to Ports configura...

Page 194: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 195 Power and cable connecting problems 196 Printing problems 197 Printing quality problems 201 Operating system problems 209 ...

Page 195: ... and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the multi purpose tray or manual feeder An incorrect type of paper is bein...

Page 196: ...solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power button on the control panel Disconnect the machine s cable and reconnect it ...

Page 197: ...sheets are removed from the toner cartridge If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it Theconnection cablebetweenthecomputerand the machine is defective If possible attach the cable to another computer that is working properly and print a job You can also t...

Page 198: ...ion that was selected in the Printing Preferences may be incorrect For many software applications the paper source selection is found under thePaper tab within the Printing Preferences Select the correct paper source See the printer driver help screen A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the pag...

Page 199: ...rom Device Settings in Samsung Easy Printer Manager program see Device Settings on page 183 Pages print but they are blank The toner cartridge is defective or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defec...

Page 200: ...es not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thick Condition Possible cause Suggested soluti...

Page 201: ...ver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine The surface of the LSU part inside the machine may be dirty Clean the inside of your machine If these steps do not correct the problem contact a service representative The top half of the paper is printed lighter than the rest of the paper The toner might not adhere p...

Page 202: ... spots appear on the page The paper is too rough and a lot of dirt from paper falls to the inner components within the machine so the transfer roller may be dirty Clean the inside of your machine The paper path may need cleaning Clean the inside of your machine If these steps do not correct the problem contact a service representative Vertical lines If black vertical streaks appear on the page The...

Page 203: ...er on page 47 Toner smear Clean the inside of the machine Check the paper type and quality Remove the toner cartridge and install a new one Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals The toner cartridge may be damaged If you still have the same problem remove the toner cartridge and install a new one Parts of the machine may have toner ...

Page 204: ...window see Opening printing preferences on page 38 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences Ensure the correct paper type is selected If you are using a new toner cartridge redistribute the toner first Tonerparticlesare around bold characters or pictures The toner might not adhere...

Page 205: ... Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Wrinkles or creases Ensure that the paper is loaded properly Check the paper type and quality Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condi...

Page 206: ...ridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one The machine may require repairing Contact a service representative Loose toner Clean the inside of the machine Check the paper type and quality Remove the toner cartridge and then install a new one If the problem persists the machine may require repair Contact a service representative Condit...

Page 207: ...al stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one If the problem persists the machine may require repairing Contact a service representative Curl If the printed paper is curled or paper does not feed into the mach...

Page 208: ... Lightprint or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your machine See Altitude adjustment on page 155 Condition Suggested Solutions ...

Page 209: ...uring printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download the app from the Windows Store and install it Machine information is not displayed...

Page 210: ...or illustrations are missing Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally o...

Page 211: ...command line parameter then remove it to print properly For Gimp front end select print Setup printer and edit the command line parameter in the command item The machine does not print whole pages and output is printed on half the page It is a known problem that occurs when a color machine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript c...

Page 212: ...2 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www samsung com BOTSWANA 0800 726 000 www samsung com BRAZIL 0800 124 421 4004 0000 www samsung com BULGARIA 07001 33 11 normal tariff www samsung com CAMEROON 7095 0077 www samsung com CANADA 1 800 SAMSUNG 726 7864 www samsung com ca English www samsung com ca_fr French CHILE ...

Page 213: ... www samsung com latin_en English ESTONIA 800 7267 www samsung com ee FINLAND 030 6227 515 www samsung com Country Region Customer Care Center WebSite FRANCE 01 48 63 00 00 www samsung com fr GERMANY 0180 5 SAMSUNG bzw 0180 5 7267864 0 14 Min aus dem dt Festnetz aus dem Mobilfunk max 0 42 Min www samsung com GEORGIA 8 800 555 555 www samsung com GHANA 0800 10077 0302 200077 www samsung com GREECE ...

Page 214: ... www samsung com Country Region Customer Care Center WebSite KUWAIT 183 2255 183 CALL www samsung com ae English www samsung com ae_ar Arabic KYRGYZSTAN 00 800 500 55 500 www samsung com LATVIA 8000 7267 www samsung com lv LITHUANIA 8 800 77777 www samsung com lt LUXEMBURG 261 03 710 www samsung com MALAYSIA 1800 88 9999 www samsung com my MEXICO 01 800 SAMSUNG 726 7864 www samsung com MOLDOVA 0 8...

Page 215: ...m Country Region Customer Care Center WebSite PHILIPPINES 1 800 10 SAMSUNG 726 7864 for PLDT 1 800 3 SAMSUNG 726 7864 for Digitel 1 800 8 SAMSUNG 726 7864 for Globe 02 5805777 www samsung com ph POLAND 0 801 1SAMSUNG 172 678 lub 48 22 607 93 33 całkowity koszt połączenia jak za 1 impuls według taryfy operatora koszt połączenia według taryfy operatora www samsung com pl PORTUGAL 808 20 SAMSUNG 808 ...

Page 216: ... Levant English TADJIKISTAN 8 10 800 500 55 500 www samsung com TAIWAN 0800 329 999 0266 026 066 www samsung com Country Region Customer Care Center WebSite TANZANIA 0685 88 99 00 www samsung com THAILAND 1800 29 3232 02 689 3232 www samsung com th TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com TURKEY 444 77 11 www samsung com U A E 800 SAMSUNG 726 7864 www samsung com U K 0330 SAMSUNG 726...

Page 217: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Page 218: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 219: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 220: ... control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Page 221: ... platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the p...

Page 222: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 223: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 224: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 225: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Page 226: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Page 227: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Page 228: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 229: ...s for avoiding paper jams 59 L Linux common Linux problems 211 driver installation for network connected 112 driver installation for USB cable connected 98 driver reinstallation for USB cable connected 99 printer properties 170 printing 169 system requirements 78 unifled driver configurator 191 using SetIP 105 loading paper in manual feeder multi purpose tray 28 special media 30 local driver insta...

Page 230: ... OS 148 mobileprint 148 print media card stock 33 envelope 31 labels 32 output support 73 preprinted paper 34 special media 30 transparency 32 printer preferences Linux 170 printer status general information 184 Printing 36 printing changing the default print settings 156 Linux 169 Mac 167 multiple pages on one sheet of paper Mac 167 printing a document Windows 36 printing on both sides of paper M...

Page 231: ...rtridge 49 storing 45 tray adjusting the width and length 25 changing the tray size 25 loading paper in manual feeder multi purpose tray 28 U understanding the status LED 68 UNIX driver installation for network connected 113 printing 171 Unix system requirements 78 USB cable driver installation 96 98 driver reinstallation 97 99 using help 39 168 W watermark create 161 delete 161 edit 161 Windows c...

Page 232: ...Index 232 Index wireless network network cable 139 ...

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