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Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
Problem
Action
Does not start.
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Make sure to press or tap
Start/Pause
to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking
noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.
Water supply is
insufficient, or no water
is supplied.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
After a cycle, detergent
remains in the
detergent drawer.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the centre of the detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector is in the
upper position.
• Remove the rinse cap and clean the detergent drawer.
Excessive vibrations or
makes noise.
• Make sure the washing machine is installed on a level, solid floor that is
not slippery. If the floor is not level, use the levelling feet to adjust the
height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed.
This is normal.
• Metal objects such as coins can cause noise. After washing, remove these
objects from the drum or filter case.
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