English
55
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
Code
Action
4C
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufficient water
pressure.
• Make sure that the cold water tap and the hot water tap are
properly connected.
• Clean the mesh filter as it may be clogged.
• When the "
4C
" message appears, the machine drains water for
3 minutes. In the meantime, the power button will be disabled.
4C2
• Make sure the cold water supply hose is firmly connected to the
cold water tap. If it is connected to the hot water tap, the laundry
may be deformed with some cycles.
5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain
system.
• If the information code remains, contact a customer service centre.
dC
Operating the washer with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
OC
Water has overflowed.
• Restart after spinning.
• If the information code remains on the display, contact a local
Samsung service centre.
LC, LC1
Check the drain hose.
• Make sure the end of the drain hose is placed on the floor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service centre.
Untitled-2 55
6/27/2019 5:08:18 PM
