Samsung WW60J4 Series, User Manual, Page: 46 / 116

46 English
Tr
ouble
shoo
ting
Troubleshooting
Problem Action
Fills with the wrong
water temperature.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
water lines.
• Make sure the water heater is set to supply a minimum
120 °F (49 °C) hot water at the tap. Also, check the water
heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh filter. The mesh filter
may be clogged.
• While the washing machine fills, the water temperature may
change as the automatic temperature control feature checks
incoming water temperature. This is normal.
• While the washing machine fills, you may notice just hot and/
or just cold water going through the dispenser when cold or
warm temperatures are selected.
This is a normal function of the automatic temperature
control feature as the washing machine determines the water
temperature.
Load is wet at the end
of a cycle.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
No bubbles are seen
(Bubbleshot models
only).
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
WW70J4263IW_DC68-03506G-02_EN.indd 46 2016/4/1 13:49:15