Samsung WW12R64 Series User Manual Download Page 48 | Manualshive

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Maintenance

English

48

Maintenance

Recovery from freezing

The washing machine may freeze when the temperature in its location drops below 0 °C.

1.

Turn off the washing machine, and then unplug the power cord.

2.

Pour warm water over the water tap to loosen the water hose.

3.

Disconnect the water hose, and then soak it in warm water.

4.

Pour warm water into the drum and leave it for about 10 minutes.

5.

Reconnect the water hose to the water tap.

NOTE

If the washing machine still doesn’t operate normally, repeat the steps above.

Care against an extended time of non-use

Avoid leaving the washing machine unused for an extended time. However, if you intend
to leave the washing machine unused for a long period of time, follow the directions
below:

1.

Press

Power

, and then turn the

Cycle selector

to

RINSE+SPIN

.

2.

Empty the drum, and then press

Start/Pause

.

3.

When the cycle is complete, close the water taps and disconnect the water hoses.

4.

Turn off the washing machine, and then unplug the power cord.

5.

Open the door to let air circulate through the drum.

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Summary of Contents for WW12R64 Series

Page 1: ...Washing Machine User manual WW12R64 Untitled 1 1 2019 01 14 11 44 08 ...

Page 2: ... Instructions about the WEEE 14 Installation 15 What s included 15 Installation requirements 17 Step by step installation 19 Before you start 27 Initial settings 27 Laundry guidelines 27 Detergent drawer guidelines 31 Operations 34 Control panel 34 Simple steps to start 36 Cycle overview 37 Special features 39 Maintenance 41 Eco drum clean 41 Smart Check 42 Emergency drain 43 Cleaning 44 Recovery ...

Page 3: ...Troubleshooting 49 Checkpoints 49 Information codes 53 Specifications 56 Fabric care chart 56 Protecting the environment 57 Specification sheet 58 Information of main washing programmes 60 Untitled 1 3 2019 01 14 11 44 09 ...

Page 4: ...al do not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washing machine Because the following operating instructions cover various models the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may be appli...

Page 5: ...ance is not to be used by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 2 For use in Europe This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory o...

Page 6: ... this appliance must not be supplied through an external switching device such as a timer or connected to a circuit that is regularly switched on and off by the utility 9 This appliance is intended to be used in household only and it is not intended to be used such as staff kitchen areas in shops offices and other working environments farm houses by clients in hotels motels and other residential t...

Page 7: ...amaged and this may result in electric shock or fire Keep all packaging materials out of the reach of children as these may be dangerous If a child places a bag over its head it may suffocate When the appliance power plug or power cord is damaged contact your nearest service centre This appliance must be properly grounded Do not ground the appliance to a gas pipe plastic water pipe or telephone li...

Page 8: ...itioned in such a way that the power plug is easily accessible Failure to do so may result in electric shock or fire due to electric leakage Install your appliance on a solid level floor that can support its weight Failure to do so may result in abnormal vibrations movement noise or problems with the product Critical usage warnings WARNING If the appliance is flooded turn off the water power suppl...

Page 9: ...r the washing machine while an operation is in progress This may result in injury Do not touch the power plug with wet hands This may result in electric shock Do not turn the appliance off by unplugging the power plug while an operation is in progress Plugging the power plug into the wall socket again may cause a spark and result in electric shock or fire Do not let children or the infirm use this...

Page 10: ...age cautions CAUTION When the washing machine is contaminated by a foreign substance such as detergent dirt food waste etc unplug the power plug and clean the washing machine using a damp soft cloth Failure to do so may result in discolouration deformation damage or rust The front glass may be broken by a strong impact Take care when using the washing machine If the glass is broken it may result i...

Page 11: ...bility can be attributed to Samsung for malfunctions or damages resulting from such misuse Do not stand on the appliance or place objects such as laundry lighted candles lighted cigarettes dishes chemicals metal objects etc on the appliance This may result in electric shock fire problems with the product or injury Do not spray volatile material such as insecticide onto the surface of the appliance...

Page 12: ...her than laundry into the washing machine This may result in damage to the washing machine or injury and death in the case of pets due to the abnormal vibrations Do not press the buttons using sharp objects such as pins knifes fingernails etc This may result in electric shock or injury Do not wash laundry contaminated by oils creams or lotions usually found in skincare shops or massage clinics Thi...

Page 13: ...age to the appliance Do not wash clothing with large buckles buttons or other heavy metal objects Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle water temperature and additional functions This may result in discolouration or fabric damage Take care that children s fingers are not caught in the door when you close it Failure to do so may result in inju...

Page 14: ...m other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of th...

Page 15: ...all the parts are included in the product package If you have a problem with the washing machine or the parts contact a local Samsung customer centre or the retailer 10 06 01 02 04 05 03 07 09 08 01 Release lever 02 Detergent drawer 03 Control panel 04 Door 05 Drum 06 Filter cover 07 Worktop 08 Power plug 09 Drain hose 10 Levelling feet Installation Untitled 1 15 2019 01 14 11 44 11 ...

Page 16: ...anner Bolt caps Hose guide Cold water hose Hot water hose applicable models only Liquid detergent container applicable models only NOTE Bolt caps The provided number 3 to 6 of bolt caps depends on the model Untitled 1 16 2019 01 14 11 44 14 ...

Page 17: ...perly connected grounding conductors may cause electric shock Water supply A proper water pressure for this washing machine is between 50 kPa and 800 kPa Water pressure less than 50 kPa may cause the water valve not to close completely Or it may take longer to fill the drum causing the washing machine to turn off Water taps must be within 120 cm from the rear of the washing machine so that the pro...

Page 18: ...ter temperature Do not install the washing machine in areas where water may freeze as the washing machine always retains some water in its water valves pumps and or hoses Frozen water left in the connection parts may cause damage to belts the pump and other components of the washing machine Alcove installation Minimum clearance for stable operation Sides 25 mm Top 25 mm Rear 50 mm Front 550 mm If ...

Page 19: ...m for ventilation and wiring Ambient temperature always higher than the freezing point 0 C Away from a heat source STEP 2 Remove the shipping bolts Unpack the product package and remove all shipping bolts 1 Loosen all shipping bolts on the rear of the machine using the supplied spanner 2 Fill the holes with the supplied plastic bolt caps Keep the shipping bolts for future use Untitled 1 19 2019 01...

Page 20: ...hildren Dispose all packaging material plastic bags polystyrene etc out of children s reach STEP 3 Adjust the levelling feet 1 Gently slide the washing machine into position Excessive force may damage the levelling feet 2 Loosen the nut with a spanner and then adjust the levelling feet to level the washing machine 3 When levelling is complete tighten the nuts using the spanner Untitled 1 20 2019 0...

Page 21: ...the inlet valve on the back of the washing machine Turn the hose clockwise to tighten 3 Open the water tap and check if there are any leaks around the connection areas If there are water leaks repeat the steps 1 2 WARNING If there is a water leak stop operating the washing machine and disconnect from the electrical supply Then contact a local Samsung service centre in case of a leak from the water...

Page 22: ...d water tap A B 1 Remove the adaptor A from the water hose B 2 Use a Phillips screwdriver to loosen four screws on the adaptor C 3 Hold the adaptor and turn part C in the arrow direction to loosen it by 5 mm C 4 Insert the adaptor onto the water tap and then tighten the screws while lifting the adaptor 5 Turn part C in the arrow direction to tighten it Untitled 1 22 2019 01 14 11 44 22 ...

Page 23: ...fter connecting the water hose to the adaptor check if it is connected properly by pulling the water hose downwards Use a popular type of water taps If the tap is square shaped or too big remove the spacer ring before inserting the tap into the adaptor For models with an additional hot water inlet 1 Connect the red end of the hot water hose to the hot water inlet on the back of the machine 2 Conne...

Page 24: ...s only A The aqua stop hose alerts users of a risk of water leaks It senses the water flow and turns red on the centre indicator A in case of a leak NOTE The end of the aqua stop hose must be fitted to the water tap and not the machine Untitled 1 24 2019 01 14 11 44 24 ...

Page 25: ... drainage In a drain pipe The drain pipe should be between 60 cm and 90 cm high It is advisable to use a 65 cm high vertical pipe To ensure the drain hose stays in position use the plastic hose guide provided see the figure To prevent the siphoning of water flow during drainage make sure to insert the drain hose 15 cm in the drain pipe To prevent the drain hose from moving around secure the hose g...

Page 26: ...60 cm above the ground 24 in 60 cm CAUTION Do not put the drain hose in places of stagnant water or ponding The water may flow back to the washing machine STEP 6 Power on Plug the power cord into an AC 220 240 V 50 Hz approved electrical outlet protected by a fuse or circuit breaker Then press Power to turn on the washing machine Untitled 1 26 2019 01 14 11 44 27 ...

Page 27: ...out 3 minutes 4 When the cycle is complete 0 appears on the display and the washing machine will turn off automatically The washing machine is now ready for use Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria Care Label Sort the laundry into cottons mixed fibres synthetics silks wools and rayon Colour Separate whites from colours Size Mixing different sized items togeth...

Page 28: ...t wash the laundry net by itself without other laundry This may cause abnormal vibrations that could move the washing machine and result in injury STEP 4 Prewash if necessary Select the Pre Wash option for the selected cycle if the laundry is heavily soiled Do not use the Pre Wash option when detergent is manually added into the drum STEP 5 Determine the load capacity Do not overload the washing m...

Page 29: ...er in your local area If you are not sure about the water hardness contact a local water authority Do not use detergent that tends to harden or solidity This detergent may remain after the rinse cycle blocking the drain outlet Powdered detergent should be thoroughly dissolved in a small amount of warm water before adding to the machine If too many bubbles occur during a cycle a message of Sud will...

Page 30: ...les please follow these instructions 1 Put the capsule in the bottom of the empty drum towards the rear 2 Put the laundry in the drum on top of the capsule CAUTION For cycles using cold water or cycles that complete in less than one hour the capsule may not dissolve completely Untitled 1 30 2019 01 14 11 44 29 ...

Page 31: ... detergent bleach and or stain removers C Softener compartment Add fabric softener Do not exceed the max line D CAUTION Do not use the following types of detergent in the drawer Tablet or capsule types Ball or net types To add washing agents to the detergent drawer đ ǹ 1 Slide open the detergent drawer 2 Apply laundry detergent to the main wash compartment as instructed or recommended by the manuf...

Page 32: ...fabric softener to the softener compartment Do not exceed the max line A đ ǹ 4 If you want to prewash apply prewash detergent to the prewash compartment as instructed or recommended by the manufacturer 5 Close the detergent drawer Untitled 1 32 2019 01 14 11 44 31 ...

Page 33: ...iluted with water before applied Do not apply main wash detergent to the softener compartment To use liquid detergent manually applicable models only đ ǹ A First insert the provided liquid detergent container in the main wash compartment Then apply liquid detergent to the container below the marked max line A Untitled 1 33 2019 01 14 11 44 32 ...

Page 34: ...nning speed for the current cycle Rinse Hold The final rinse process is suspended so that the laundry remains in the water To unload the laundry run a drain or spin process To use the Rinse Hold option press Spin repeatedly until the Rinse Hold indicator turns on No Spin The drum does not rotate after the final drain process To use the No Spin option press Spin repeatedly until the No Spin indicat...

Page 35: ...y End Set the washing machine to finish your wash automatically at later time Choose a delay of between 1 to 24 hours in 1 hour increments 08 Pre Wash Press to add a preliminary washing process before the main wash cycle 09 Intensive Press to wash badly soiled laundry Selecting this option will add additional operation time to the selected cycle 10 Easy Iron Press to reduce wrinkles on the laundry...

Page 36: ...cycle 3 Change the cycle settings Temp Rinse and Spin as necessary 4 Select desired options as necessary 5 Press Start Pause To change the cycle during operation 1 Press Start Pause to stop operation 2 Select a different cycle and repeat steps 2 4 above as necessasry 3 Press Start Pause again to start the new cycle Untitled 1 36 2019 01 14 11 44 37 ...

Page 37: ...iquid detergent 2 0 RINSE SPIN For loads that needs rinsing and spinning only You can also select this cycle for additional rinsing and spinning process after running other cycle ECO DRUM CLEAN Cleans the drum by removing dirt and bacteria from it Cleans the rubber door gasket by removing dirt from the gasket Perform once every 40 washes with no detergent or bleach added Make sure the drum is empt...

Page 38: ... materials such as spandex stretch and micro fibre 2 0 Steam Cycles Steam may not be visible or present during the cycle This is normal BEDDING For bed spreads bed sheets bedding covers etc For best results wash only 1 type of bedding and make sure the load weighs less than 2 5 kg 2 5 HYGIENE STEAM Cotton and linen fabric which have been in direct contact with the skin e g underwear For optimum hy...

Page 39: ...u add the Delay End option to the current cycle with a 3 hour setting and then press Start Pause at 2 00 pm The washing machine starts operating at 3 00 pm and ends at 5 00 pm Provided below is the time line for this example 2 00 pm Set Delay End to 3 hours 3 00 pm Start 5 00 pm End Child Lock To prevent accidents by children Child Lock locks all buttons except for Power To set the Child Lock func...

Page 40: ...cycle with preferred settings and use the cycle with the push of a single button To create your own cycle 1 Turn the Cycle selector to select a cycle 2 Change the cycle settings Temp Rinse and Spin as necessary 3 Add an option to your preference 4 Press and hold the My Cycle button for 3 seconds to save your settings Applicable indicators blink for 3 seconds Once you save the cycle you can use it ...

Page 41: ...M CLEAN reminder blinks on the control panel once every 40 washes It is advisable to perform ECO DRUM CLEAN regularly When you first see this reminder blinking you can ignore the reminder for 6 consecutive washes From the 7th wash the reminder no longer appears However it appears again on the second 40th wash Even after the last process is terminated the 0 message may remain You can record the run...

Page 42: ...mation code if a problem is detected 3 Run the Samsung Smart Washer app on your mobile device and tap Smart Check 4 Put the mobile device close to the washing machine s display so that the smartphone camera and the washing machine face each other Then the information code will be recognised automatically by the app 5 When the information code is recognised correctly the app provides detailed infor...

Page 43: ... metal object A 3 Put an empty spacious container around the cover and stretch the emergency drain tube to the container while holding the tube cap A B 4 Open the tube cap and let water in the emergency drain tube B flow into the container 5 When done close the tube cap and reinsert the tube Then close the filter cover NOTE Use a spacious container because the water in the drum may be more than ex...

Page 44: ...3 Loosen and disconnect the water hose from the back of the washing machine Cover the hose with a cloth to prevent water from gushing out 4 Use pliers to pull out the mesh filter from the inlet valve 5 Thoroughly clean the mesh filter in water 6 Completely dry the mesh filter Do not dry in direct sunlight 7 Reinsert the mesh filter and then reconnect the water hose 8 Open the water tap NOTE If the...

Page 45: ...ing a soft brush Make sure the drain pump propeller inside the filter is not clogged 6 Reinsert the pump filter and then turn the filter knob clockwise 7 Close the filter cover NOTE Some pump filters feature a safety knob that is designed to prevent accidents by children To open the safety knob of the pump filter push in and turn it counterclockwise The spring mechanism of the safety knob helps op...

Page 46: ... a leak Make sure the filter is inserted properly after cleaning it Otherwise this may cause an operational failure or a leak Detergent drawer A B C 1 Open the drawer 2 While holding down the release lever A remove the drawer 3 Remove the liquid detergent container B and softener divider C from the drawer Untitled 1 46 2019 01 14 11 44 45 ...

Page 47: ... a soft brush 5 Clean the drawer recess using a soft brush 6 Reinsert the liquid detergent container and the softener divider 7 Slide the drawer inward to close it NOTE To remove remaining detergent run the RINSE SPIN cycle with the drum empty Untitled 1 47 2019 01 14 11 44 46 ...

Page 48: ...p NOTE If the washing machine still doesn t operate normally repeat the steps above Care against an extended time of non use Avoid leaving the washing machine unused for an extended time However if you intend to leave the washing machine unused for a long period of time follow the directions below 1 Press Power and then turn the Cycle selector to RINSE SPIN 2 Empty the drum and then press Start Pa...

Page 49: ...e detergent remains in the detergent drawer Make sure the washing machine is running with sufficient water pressure Make sure the detergent is added to the centre of the detergent drawer Make sure the rinse cap is inserted properly If using granular detergent make sure the detergent selector is in the upper position Remove the rinse cap and clean the detergent drawer Excessive vibrations or makes ...

Page 50: ...rmally The door does not open Press Start Pause to stop the washing machine It may take a few moments for the door lock mechanism to disengage The door will not open until 3 minutes after the washing machine has stopped or the power turned off Make sure all the water in the drum is drained The door may not open if water remains in the drum Drain the drum and open the door manually Make sure the do...

Page 51: ...oth taps Make sure the temperature selection is correct Make sure the hoses are connected to the correct taps Flush water lines Make sure the water heater is set to supply a minimum 120 F 49 C hot water at the tap Also check the water heater capacity and recovery rate Disconnect the hoses and clean the mesh filter The mesh filter may be clogged While the washing machine fills the water temperature...

Page 52: ...iency HE detergent to prevent oversudsing Has odours Excessive suds collect in recesses and can cause foul odours Run cleansing cycles to sanitise periodically Clean the door seal diaphragm Dry the washing machine interior after a cycle has finished No bubbles are seen Bubbleshot models only Overloading may screen bubbles Severely contaminated laundry may not generate bubbles If a problem persists...

Page 53: ...inutes In the meantime the Power button will be disabled 4C2 Make sure the cold water supply hose is firmly connected to the cold water tap If it is connected to the hot water tap the laundry may be deformed with some cycles 5C Water is not draining Make sure the drain hose is not frozen or clogged Make sure the drain hose is positioned correctly depending on the connection type Clean the debris f...

Page 54: ... properly If the information code remains contact a customer service centre Low voltage detected Check if the power cord is plugged in If the information code remains contact a customer service centre HC High temperature heating check If the information code remains contact a customer service centre 1C The Water Level sensor is not working properly Turn the machine off and restart the cycle If the...

Page 55: ...inning process and the 0 message remains The machine operates normally without running the ECO DRUM CLEAN cycle However it is recommended to run the cycle for hygienic purposes If any information code keeps appearing on the screen contact a local Samsung service centre Untitled 1 55 2019 01 14 11 44 47 ...

Page 56: ...ron Delicate fabric Can be dry cleaned using any solvent Item can be washed at 95 C Dry clean Item can be washed at 60 C Dry clean with perchloride lighter fuel pure alcohol or R113 only Item can be washed at 40 C Dry clean with aviation fuel pure alcohol or R113 only Item can be washed at 30 C Do not dry clean Hand wash only Dry flat Dry clean only Can be hung to dry Can be bleached in cold water...

Page 57: ...annot be connected to a power source Remove the door so that animals and small children cannot get trapped inside the appliance Do not exceed the detergent quantities recommended in the detergent manufacturer s instructions Use stain removal products and bleaches before the wash cycle only when strictly necessary Save water and electricity by only washing full loads the exact amount depends upon t...

Page 58: ...Dimensions A Width 600 mm B Height 850 mm C Depth 600 mm D 680 mm E 1120 mm Water pressure 50 800 kPa Net weight 70 0 kg Wash and spin capacity 12 0 kg Power consumption Washing and heating AC 220 240 V 50 Hz 1900 2300 W Spin revolutions 1400 rpm NOTE The design and specifications are subject to change without notice for quality improvement purposes Untitled 1 58 2019 01 14 11 45 03 ...

Page 59: ...cient A Spin extraction is very important when you use a clothes dryer to dry your clothes The energy for drying costs much higher than the energy for washing Washing with the high spin saves more energy in drying your clothes in a clothes dryer rpm 1400 44 The COTTON 60 C and COTTON 40 C programs are the standard cotton 60 C program and the standard cotton 40 C program They are suitable to clean ...

Page 60: ...n L cycle Energy Consumption kWh Cycle WW12R64 COTTON 20 6 0 84 56 70 0 23 COTTON 40 6 0 329 44 47 0 57 60 6 0 329 44 47 0 63 12 0 340 44 61 0 65 SYNTHETICS 40 6 0 179 35 95 0 95 The values on the table have been measured under the conditions specified in Standard IEC60456 EN60456 Actual values will depend on how the appliance is used Untitled 1 60 2019 01 14 11 45 03 ...

Page 61: ...Memo Untitled 1 61 2019 01 14 11 45 03 ...

Page 62: ...Memo Untitled 1 62 2019 01 14 11 45 03 ...

Page 63: ...Memo Untitled 1 63 2019 01 14 11 45 03 ...

Page 64: ...QUESTIONS OR COMMENTS COUNTRY CALL OR VISIT US ONLINE AT FRANCE 01 48 63 00 00 www samsung com fr support DC68 04042B 00 Untitled 1 64 2019 01 14 11 45 04 ...

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