Samsung WF19T6500 Series, User Manual

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Engl
ish
Troubleshooting
English 54
Problem Action
Excessive suds.
• Make sure you use the recommended types of detergent as appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled
loads.
• Non-HE detergent is not recommended.
Cannot add additional
detergent. • Make sure the remaining amount of detergent and fabric softener is not
over the limit.
Stops.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door, and tap and hold to start the washing machine. For your
safety, the washing machine will not tumble or spin unless the door is
closed.
• Before the washing machine starts to fill, it will make a series of clicking
noises to check the door lock and will do quick drain.
• There may be a pause or soak period in the cycle. Wait briefly, and the
washing machine may start.
• Make sure the mesh filter of the water supply hose at the water taps is not
clogged. Periodically clean the mesh filter.
• If the washing machine is not supplied with sufficient power, the washing
machine will temporarily not drain or spin. As soon as the washing
machine regains sufficient power, it will operate normally.
Fills with the wrong
water temperature.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush water lines.
• Make sure the water heater is set to supply a minimum of 49 °C hot water
at the tap. Also, check the water heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh filter. The mesh filter may be
clogged.
• While the washing machine fills, the water temperature may change
as the automatic temperature control feature checks incoming water
temperature. This is normal.
• While the washing machine fills, you may notice just hot and/or just cold
water going through the dispenser when cold or warm temperatures are
selected. This is a normal function of the automatic temperature control
feature as the washing machine determines the water temperature.
Load is wet at the end
of a cycle.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become unbalanced
and not spin completely.
• Make sure the drain hose is not kinked or clogged.
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