Samsung WF16J6 User Manual Download Page 47

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Troubleshooting

English

Code

Action

4C2

Laundry needs protection because the water being supplied is
too hot.
• Make sure the cold and hot water taps are properly

connected.

• Power off and power the machine on after 2-3 minutes, and

then try again.

Check the drain system.
• Make sure the drain filter is not clogged.
• If the drain filter is clogged, clean the filter and restart the

machine.

Check the washing heater.
• Power off the machine and contact a local Samsung service

centre.

HC2

Check the drying heater.
• Power off and power the machine on after 2-3 minutes, and

then try again.

Check the spinning process.
• The load may not be balanced inside the drum. Check the

drum and make sure the load is balanced.

• Press

START/PAUSE

to resume operation, or power off and

power the machine on after 2-3 minutes, and then try again.

8C, 8C1, 8C2

Check the MEMS sensor.
• Power off and power the machine on after 2-3 minutes, and

then try again.

Water may overflow.
• Close the water valve and call for service.

Check the motor.
• Power off and power the machine on after 2-3 minutes, and

then try again.

AC6

Check the PBA communication status.
• Power off and power the machine on after 2-3 minutes, and

then try again.

DDC

The Add Door is open.
• Close the Add Door and press

START/PAUSE

to resume

operation.

WF16J6500EV_DC68-03665C_EN.indd 47

2017/10/20 14:27:57

Summary of Contents for WF16J6

Page 1: ...Washing Machine User manual WF16J6 WF16J6500EV_DC68 03665C_EN indd 1 2017 10 20 14 27 49 ...

Page 2: ...nes 26 Operations 29 User interface 29 Simple steps to start 30 Special features 34 Settings 36 Maintenance 37 Drum Clean 37 Emergency drain 38 Recovery from freezing 43 Care against an extended time of disuse 43 Troubleshooting 45 Checkpoints 45 Information codes 46 Specifications 49 Fabric care chart 49 Protecting the environment 50 Specifications 51 WF16J6500EV_DC68 03665C_EN indd 2 2017 10 20 ...

Page 3: ...his manual do not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washing machine Because the following operating instructions cover various models the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may ...

Page 4: ... easily from the inside and children may be seriously injured if trapped inside This appliance is not to be used by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety Children should be supervised to ensure ...

Page 5: ... off by the utility Critical installation warnings WARNING The installation of this appliance must be performed by a qualified technician or service company Failure to do so may result in electric shock fire an explosion problems with the product or injury The appliance is heavy therefore take care when lifting it Plug the power cord into an AC 220 240 V 50 Hz wall socket or higher and use the soc...

Page 6: ...hat it is in accordance with local and national regulations Do not install this appliance near a heater or any inflammable material Do not install this appliance in a humid oily or dusty location or in a location exposed to direct sunlight or water rain drops Do not install this appliance in a location exposed to low temperatures Frost may cause the tubes to burst Do not install this appliance in ...

Page 7: ...sult in electric shock or fire In the event of a gas leak such as propane gas LP gas etc ventilate immediately without touching the power plug Do not touch the appliance or power cord Do not use a ventilating fan A spark may result in an explosion or fire Do not let children play in or on the washing machine In addition when disposing of the appliance remove the washing machine door lever If trapp...

Page 8: ...the appliance by pulling the power cord Always grip the plug firmly and pull it straight out of the outlet Damage to the power cord may cause a short circuit fire and or electric shock Do not attempt to repair disassemble or modify the appliance yourself Do not use a fuse such as copper steel wire etc other than a standard fuse When the appliance needs to be repaired or reinstalled contact your ne...

Page 9: ...r fire Insert the laundry into the washing machine completely so that the laundry does not get caught in the door If laundry gets caught in the door it may result in damage to the laundry or the washing machine or result in a water leak Turn the water supply off when the washing machine is not being used Ensure that the screws on the water supply hose connector are properly tightened Failure to do...

Page 10: ...fishing vests ski pants sleeping bags diaper covers sweat suits and bicycle motor cycle and car covers etc Do not wash thick or hard mats even if the washing machine mark is on the care label This may result in injury or damage to the washing machine walls floor or clothing due to abnormal vibrations Do not wash throw rugs or doormats with rubber backing The rubber backing may come off and stick t...

Page 11: ... machine If it hardens and accumulates inside the washing machine it may result in problems with the product discolouration rust or bad odours Place socks and brassieres in a washing net and wash them with the other laundry Do not wash large laundry items such as bedding in the washing net Failure to do so may result in injury due to abnormal vibrations Do not use hardened detergent If it accumula...

Page 12: ...be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their ...

Page 13: ...ndry What s included Make sure all the parts are included in the product package If you have a problem with the washing machine or the parts contact a local Samsung customer centre or the retailer 01 07 06 04 05 02 03 01 Detergent drawer 02 Door 03 Add Door 04 Worktop 05 Control screen 06 Drum 07 Levelling feet WF16J6500EV_DC68 03665C_EN indd 13 2017 10 20 14 27 50 ...

Page 14: ...iffer with the model If you lose an accessory and want to purchase a replacement contact a local Samsung customer center or the retailer CAUTION Do not reuse old water hoses which may leak or burst causing flooding and or property damage Make sure the rubber washers are inserted in each coupling of the water hose NOTE An adjustable wrench or 10 mm open end wrench is required for removing the shipp...

Page 15: ...ing conductors may cause electric shock Water supply A proper water pressure for this washing machine is between 50 kPa and 800 kPa Water pressure less than 50 kPa may cause the water valve not to close completely Or it may take longer to fill the drum causing the washing machine to turn off Water taps must be within 120 cm from the rear of the washing machine so that the provided inlet hoses reac...

Page 16: ...re Do not install the washing machine in areas where water may freeze as the washing machine always retains some water in its water valves pumps and or hoses Frozen water left in the connection parts may cause damage to belts the pump and other components of the washing machine Alcove installation Minimum clearance for stable operation Sides 25 mm Top 25 mm Rear 50 mm Front 550 mm If both the wash...

Page 17: ...ezing point 0 C Away from a heat source STEP 2 Remove the shipping bolts Unpack the product package and remove all shipping bolts 1 Loosen all shipping bolts on the rear of the machine using the supplied spanner 2 Fill the holes with the supplied plastic bolt caps Keep the shipping bolts for future use WARNING Packaging materials can be dangerous to children Dispose all packaging material plastic ...

Page 18: ...daptor may differ with the model This step guides you through connecting the connector type adaptor If you are provided with the screw type adaptor go to 7 B A Make sure you use a new water hose and there are rubber gaskets B inside the couplings A at either end of the water hose A water hose without the gasket may leak If there is a water leak stop using the washer and contact a local Samsung ser...

Page 19: ...ghten them by just an additional two thirds of a turn with a plier Do not overtighten the fittings You can damage them 3 When done pull the water hoses up and down to check if they are properly connected 4 Put the other ends of the hoses into a bucket and open the taps for 10 15 seconds to remove impurities When done close the taps WF16J6500EV_DC68 03665C_EN indd 19 2017 10 20 14 27 52 ...

Page 20: ...ses are connected properly See the 4C information code for troubleshooting 7 Open both faucets and check if there is a leak NOTE If you do not want to use the hot water hose insert the inlet cap into the hot water inlet In this case you must select Tap Cold for the water temperature All other water indicators turn off CAUTION To prevent water hoses from being bent or kinked make sure there is at l...

Page 21: ...keep the spout of the drain hose bent use the supplied plastic hose guide A Secure the guide to the wall using a hook to ensure stable drainage B C D E ln a standpipe or laundry tub The laundry tub B or standpipe C must be no shorter than 18 in 46 cm and no higher or longer than 96 inches 245 cm Make sure the drain hose and the standpipe are not airtight NOTE D Hose retainer E Tie straps WF16J6500...

Page 22: ... less than 18 in 46 cm high water can be drained during the process due to a siphon phenomenon If this happens a 4C information code appears on the display A Wall standpipe drain system The drain hose must be placed into a wall standpipe drain system To keep the end of the drain hose bent use the supplied hose guide A Secure the guide to the wall using a hook to ensure stable drainage STEP 6 Power...

Page 23: ...he washing machine 2 Hold down Temp and Delay End simultaneously for 3 seconds to enter Calibration mode The Cb message appears 3 Press START PAUSE to run the Calibration cycle 4 The drum rotates clockwise and counter clockwise for about 3 minutes 5 When the cycle is complete 0 appears on the display and the washing machine turns off automatically 6 The washing machine is now ready for use WF16J65...

Page 24: ... and buckles on clothing may damage other laundry items as well as the drum Turn clothing with buttons and embroideries inside out If trousers or jacket zippers are open while washing the drum may be damaged Zippers should be closed and fixed with a string Clothing with long strings may become entangled with other clothes Make sure to tie the strings before starting the wash STEP 3 Use a laundry n...

Page 25: ...gent type The type of detergent depends on the type of fabric cotton synthetic delicate items wool colour wash temperature and degree of soiling Make sure to use the laundry detergent that is designed for automatic washing machines NOTE Follow the detergent manufacturer s recommendations based on the weight of the laundry the degree of soiling and the hardness of the water in your local area If yo...

Page 26: ...the detergent drawer while the washing machine is operating Do not use the following types of detergent Tablet or capsule types Ball or net types To prevent the compartment clogging concentrated or highly enriched agents fabric softener or detergent must be diluted with water before being applied To apply washing agents to the detergent drawer A Adding liquid detergent 1 Slide open the detergent d...

Page 27: ...ore being added Do not add main wash detergent to the softener compartment 4 If you want to prewash add prewash detergent to the prewash compartment as instructed or recommended by the manufacturer NOTE If you use a high efficiency HE detergent apply 1 3 of the recommended amount to the prewash compartment and 2 3 of the recommended amount to the main wash compartment 5 Close the detergent drawer ...

Page 28: ...o not add powdered detergent to the liquid detergent container To use oxigen boosters or color safe bleach Oxygen boosters or color safe bleach can increase washing performance Make sure to add the oxygen booster or color safe bleach after putting the laundry into the drum NOTE To use both powder detergent and powder oxygen booster or powder color safe bleach it is more effective to put them toget...

Page 29: ... Spin Press to change the spinning speed for the current cycle Rinse Hold No indicator The final rinse process is suspended so that the laundry remains in the water To unload the laundry run a drain or spin process No Spin The drum does not spin after the final drain process 06 Options Press the buttons to select different cycle options Select an option to your needs or convenience Available optio...

Page 30: ...ect a cycle 3 Change the cycle settings Temp Rinse and Spin as necessary 4 Select desired options as necessary 5 Press START PAUSE To change the cycle during operation 1 Press START PAUSE to stop operation 2 Select a different cycle 3 Press START PAUSE again to start the new cycle WF16J6500EV_DC68 03665C_EN indd 30 2017 10 20 14 27 54 ...

Page 31: ... 3 COTTON For cottons bed linens table linens underwear towels or shirts The washing time and the number of rinse cycles are automatically adjusted according to the load Max COTTON Optimal performance with lower energy for cotton fabrics bed linens table linens underwear towels or shirts For energy saving the actual washing temperature may be lower than specified Max SYNTHETICS For blouses or shir...

Page 32: ... is not available with some cycles Water Plus This adds extra water immediately before the rinse cycle to improve rinsing effects Easy Iron Press this button to prepare your laundry so that it can be easily ironed by reducing the wrinkles during the spin cycle Easy Iron is only available for the following wash programs COTTON E COTTON SYNTHETICS TOWELS SANITIZE SUPER ECO WASH BEDDING HEAVY DUTY BA...

Page 33: ...no further changes are allowed for the current cycle If you cancel Delay End you will return to the main screen Use case You want to finish a two hour cycle 3 hours later from now For this you add the Delay End option to the current cycle with the 3 hour setting and press START PAUSE at 2 00 p m Then what happens The washing machine starts operating at 3 00 p m and ends at 5 00 p m Provided below ...

Page 34: ...area of the Add Door until you hear a clicking sound to unlock Pull the handle of the Add Door to open 3 Open the Add Door and put additional laundry or softener into the drum 4 Push the Add Door until you hear a clicking sound to close 5 Press START PAUSE to resume operation NOTE The water inside the drum will not leak if the Add Door is closed properly Water drops may form around the door but th...

Page 35: ... laundry is caught in the Add Door Keep your pets out of the washing machine especially the Add Door Do not press to open the Add Door while the drying or boiling process is running Hot steam may leak out of the door When the Add Door closes the door seals up and no water can leak However you may encounter what appears to be water leak around the door some residual water remaining around the Add D...

Page 36: ...nd the indicator blinks Add laundry for example and close the door within the next 2 minutes Otherwise the machine sounds an alert for another 2 minutes Once you close the door Child Lock will be reactivated with the indicator turned on WARNING Do not let children play around the machine They may enter the machine and be trapped resulting in suffocation CAUTION Do not try to open the door while Ch...

Page 37: ...E The water temperature for Drum Clean is set to 60 C which cannot be changed CAUTION Do not use any cleaning agents for cleaning the drum Chemical residue in the drum deteriorates the washing performance Drum Clean reminder The Drum Clean reminder appears on the main screen once every 40 washes It is advisable to perform the Drum Clean regularly When you first see this reminder you can ignore the...

Page 38: ... to open B 3 Put an empty spacious container around the cover and stretch the emergency drain tube to the container while holding the tube cap B C 4 Open the tube cap and let water in the Emergency drain tube C flow into the container 5 When done close the tube cap and reinsert the tube Then close the filter cover NOTE Use a spacious container because the water in the drum may be more than expecte...

Page 39: ...pply force on the Add Door It may break Do not leave the Add Door open while the machine is operating Do not put heavy objects on the Add Door at any time To prevent physical injury do not touch the Add Door while the drum is rotating Do not open the Add Door while the machine is operating This may cause physical injury Do not manipulate the feature panel while the Add Door is open This may cause ...

Page 40: ...h to prevent water from gushing out 4 Use pliers to pull out the mesh filter from the inlet valve hole 5 Submerge the mesh filter deeply in water so that the threaded connector is also submerged 6 Dry the mesh filter completely in the shade 7 Reinsert the mesh filter into the water supply hose and place the water supply hose in the original position 8 Open the water tap NOTE If the mesh filter is ...

Page 41: ...pump filter and turn the filter knob to the right NOTE Some pump filters feature a safety knob that is designed to prevent accidents by children To open the safety knob of the pump filter push in and turn it anticlockwise The spring mechanism of the safety knob helps open the filter To close the safety knob of the pump filter turn it clockwise The spring makes a rattling sound which is normal NOTE...

Page 42: ... water using a soft brush NOTE Other parts of the drawer can also be removed They can fall out if you hold the drawer upside down 4 Clean the drawer recess using a soft brush 5 Reinsert the liquid detergent container into the Detergent Drawer 6 Slide the drawer into the drawer recess and then push it inward until it is fully closed NOTE To remove remaining detergent perform the RINSE SPIN cycle wi...

Page 43: ...r the water tap to loosen the water supply hose 3 Disconnect the water supply hose and soak it in warm water 4 Pour warm water into the drum and leave it for about 10 minutes 5 Reconnect the water supply hose to the water tap NOTE If the washing machine still doesn t operate normally repeat the above steps until it operates normally Care against an extended time of disuse Avoid leaving the washing...

Page 44: ...Panel Clean with a soft damp cloth Do not use abrasive powders or cleaning pads Do not spray cleaners directly on the panel Cabinet Clean with soap and water Cleaning the interior Clean the interior of your washer periodically to remove any dirt soil odor mold mildew or bacterial residue that may remain in your washer as a result of washing clothes CAUTION Failure to follow these instructions may ...

Page 45: ...shing machine is not touching any other object Make sure the laundry load is balanced The washing machine does not drain and or spin Make sure the drain hose is straightened all the way to the drain system Make sure the debris filter is not clogged The door won t open Tap Start to stop operating the washing machine The door remains locked during the cycle heating process of the Sanitize cycle It m...

Page 46: ...the door and press START PAUSE to resume operation DC1 Check the door switch Power off and power the machine on after 2 3 minutes and then try again LC Check for water leaks Power the machine off and check the drain system for any leak Once the leak is solved power the machine on after 2 3 minutes Depending on the model the drain system drains water automatically The POWER and START PAUSE buttons ...

Page 47: ...then try again UB Check the spinning process The load may not be balanced inside the drum Check the drum and make sure the load is balanced Press START PAUSE to resume operation or power off and power the machine on after 2 3 minutes and then try again 8C 8C1 8C2 Check the MEMS sensor Power off and power the machine on after 2 3 minutes and then try again OC Water may overflow Close the water valv...

Page 48: ... is supplied properly If the information code continues to appear call for serivce A low voltage is detected Check if the power cord is plugged in properly If the information code continues to appear call for service For more information see the user manual If any of the information codes continues to appear contact a local Samsung service centre WF16J6500EV_DC68 03665C_EN indd 48 2017 10 20 14 27...

Page 49: ...ot iron Delicate fabric Can be dry cleaned using any solvent Item can be washed at 95 C Dry clean Item can be washed at 60 C Dry clean with perchloride lighter fuel pure alcohol or R113 only Item can be washed at 40 C Dry clean with aviation fuel pure alcohol or R113 only Item can be washed at 30 C Do not dry clean Hand wash only Dry flat Dry clean only Can be hung to dry Can be bleached in cold w...

Page 50: ...ot be connected to a power source Remove the door so that animals and small children cannot get trapped inside the appliance Do not exceed the detergent quantities recommended in the detergent manufacturer s instructions Use stain removal products and bleaches before the wash cycle only when strictly necessary Save water and electricity by only washing full loads the exact amount depends upon the ...

Page 51: ...D686 x H870 mm Water pressure 50 kPa 800 kPa Net weight 103 kg Wash and spin capacity 16 0 kg Power consumption Washing 220 240 V 200 W Washing and heating 2200 W Spin 550 W Pumping 80 W Spin revolutions 1200 rpm NOTE The design and specifications are subject to change without notice for quality improvement purposes WF16J6500EV_DC68 03665C_EN indd 51 2017 10 20 14 28 00 ...

Page 52: ...on will depend on how the appliance is used L yr 16500 Spin efficiency class Spin drying efficiency class on a scale from G least efficient to A most efficient B Maximun Spin Speed rpm 1200 Residual moisture 53 The COTTON 60 C and COTTON 40 C programs are the standard cotton 60 C program and the standard cotton 40 C program They are suitable to clean normally soiled cotton laundry and they are the...

Page 53: ...gy Consumption kWh Cycle WF16J6 COTTON 20 8 0 136 59 95 0 42 COTTON 40 8 0 195 53 73 1 29 60 8 0 225 53 73 1 75 16 0 245 53 75 2 27 SYNTHETICS 40 7 0 131 33 115 0 98 The values on the table have been measured under the conditions specified in Standard IEC60456 EN60456 Autual values will depend on how the appliance is used WF16J6500EV_DC68 03665C_EN indd 53 2017 10 20 14 28 00 ...

Page 54: ...Specification Specification English 54 WF16J6500EV_DC68 03665C_EN indd 54 2017 10 20 14 28 00 ...

Page 55: ...Specification English 55 WF16J6500EV_DC68 03665C_EN indd 55 2017 10 20 14 28 00 ...

Page 56: ...ng ro Yeongtong gu Suwon si Gyeonggi do 16677 KoreaOriginal instructions QUESTIONS OR COMMENTS COUNTRY CALL OR VISIT US ONLINE AT UK 0330 SAMSUNG 7267864 www samsung com uk support DC68 03665C 00 WF16J6500EV_DC68 03665C_EN indd 56 2017 10 20 14 28 00 ...

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