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Problem
Action
Excessive vibrations or
makes noise.
• Make sure the washing machine is installed on a level, solid floor that is
not slippery. If the floor is not level, use the levelling feet to adjust the
height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not in contact with any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or clothes with metallic decorations can cause noise while being
washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove these
objects from the drum or filter case.
• Redistribute the load. If only one item of clothing needs washing, such as
a bathrobe or pair of jeans, the final spin result might be unsatisfactory,
and a “
Unbalanced laundry detected
” check message will be shown in the
display.
Does not drain and/
or spin.
• Make sure the drain hose is straightened all the way to the drain system. If
you encounter a drain problem, call for service.
• Make sure the debris filter is not clogged.
• Close the door and tap and hold .
For your safety, the washing machine will not tumble or spin unless the
door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not
clogged.
• If the washing machine is not supplied with sufficient power, the washing
machine will temporarily not drain or spin. As soon as the washing
machine regains sufficient power, it will operate normally.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the debris filter as it may be clogged.
The door does not
open.
• Tap and hold to stop the washing machine.
• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the washing machine has
stopped or the power has been off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and
open the door manually.
• Make sure the door lock light is off. The door lock light turns off after the
washing machine has drained.
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