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troubleshooting and information codes 

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04 TROUBLESHOOTING

troubleshooting and 

information codes

CHECK THESE POINTS IF YOUR WASHING MACHINE...

PROBLEM

SOLUTION

Will not start

• 

Make sure your washing machine is plugged in.

• 

Make sure the door is firmly closed.

• 

Make sure the water source tap(s) are turned on.

• 

Make sure to press the Start/Pause button.

Has no water or not enough 
water 

• 

Turn the water tap on fully.

• 

Make sure the water source hose is not frozen.

• 

Straighten the water intake hoses.

• 

Clean the filter on the water intake hose.

Has detergent remains in 
the detergent drawer after 
the wash cycle is complete 

• 

Make sure your washing machine is running with sufficient water 
pressure.

• 

Make sure the detergent is added to the center of the detergent 
drawer.

Vibrates or is too noisy

• 

Make sure your washing machine is on a level surface. If the surface 
is not level, adjust the washing machine feet to level the appliance.

• 

Make sure that the shipping bolts are removed.

• 

Make sure your washing machine is not touching any other object.

• 

Make sure the laundry load is balanced.

The washing machine does 
not drain and/or spin

• 

Straighten the drain hose. Eliminate kinked hoses. 

• 

Make sure the debris filter is not clogged.

Door is locked shut or will 
not open.

• 

The door will not open until 3 minutes after the machine stops or the 
power turns off.

If the problem persists, contact your local Samsung Customer Service.

WD8704RJ-02718A_EN.indd   29

2009-06-10   ¿ÀÈÄ 2:18:17

Summary of Contents for WD8700CJA

Page 1: ...w samsung com register WD8704EJ A F G H S V W Z WD8702EJ A F G H S V W Z WD8700EJ A F G H S V W Z WD8704RJ A F G H S V W Z WD8702RJ A F G H S V W Z WD8700RJ A F G H S V W Z WD8704CJ A F G H S V W Z WD8702CJ A F G H S V W Z WD8700CJ A F G H S V W Z WD8704DJ A F G H S V W Z WD8702DJ A F G H S V W Z WD8700DJ A F G H S V W Z WD8704RJ 02718A_EN indd 1 2009 06 10 ÀÈÄ 2 18 08 ...

Page 2: ...m playing with the operation of the washing machine and alerts you when it is activated Woolmark Certification The machine has been tested and passed the required Woolmark Company specification for machine washable wool products Fabrics should be washed according to the instructions on the garment label as specified by Woolmark and Samsung Delay End Delay a cycle for up to 19 hours in one hour increm...

Page 3: ... for excellent washing results Wide door The extra wide door opening makes loading and unloading your laundry much easier especially for larger items like bedding and towels Direct Drive Motor As the drum does not utilize belts or gears vibrations are significantly reduced This increases durability and makes your washing machine much quieter when in operation This manual contains important informat...

Page 4: ...ury when using your washing machine follow these basic safety precautions Do NOT attempt Do NOT disassemble Do NOT touch Follow directions explicitly Unplug the power plug from the wall socket Make sure the machine is grounded to prevent electric shock Call the service center for help Notice These warning signs are here to prevent injury to you and others Please follow them explicitly After readin...

Page 5: ...ht an open flame during this time Ventilate immediately without touching the power plug if there is a gas leak Unplug the power cord before servicing your washing machine Before each wash empty the pockets of your laundry Small irregularly shaped hard objects such as coins knives pins and paperclips could damage your washing machine Do not wash clothing with large buckles buttons or other heavy met...

Page 6: ...iced by our authorized service center and only rated spare parts should be used Do not let children or pets play on or in your washing machine The washing machine door does not open easily from the inside and children may be seriously injured if trapped inside This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experi...

Page 7: ...uct Waste Electrical Electronic Equipment Applicable in the European Union and other European countries with separate collection systems This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the env...

Page 8: ...tor 23 Washing clothes manually 24 LAUNDRY GUIDELINES 25 Detergent and additives information 25 Which detergent to use 25 Detergent drawer CLEANING AND MAINTAINING YOUR WASHING MACHINE 26 26 Draining the washing machine in an emergency 26 Cleaning the exterior 27 Cleaning the detergent drawer and drawer recess 27 Cleaning the debris filter 28 Cleaning the water hose mesh filter 28 Repairing a frozen...

Page 9: ...ully unpack your washing machine and make sure you ve received all of the parts shown below If your washing machine was damaged during shipping or if you do not have all of the parts contact Samsung Customer Service or your Samsung dealer Spanner Bolt hole covers Water supply hose Hose guide Detergent drawer Control panel Door Adjustable feet Work top Plug Drain hose Debris filter Emergency drain t...

Page 10: ... the equipment grounding conductor can result electrical shock Check with a qualified electrician or serviceman if you are unsure if the washing machine is properly grounded Do not modify the plug provided with the washing machine If it does not fit the outlet have a proper outlet installed by a qualified electrician Water Supply Your washing machine will fill properly when your water pressure is 50 k...

Page 11: ...since your washing machine always retains some water in its water valve pump and hose areas Frozen water in the lines can cause damage to belts the pump and other components Alcove or closet installation To operate safely and properly your new washing machine requires minimum clearances of Sides 25 mm Rear 51 mm Top 25 mm Front 465 mm If both the washing machine and a dryer are installed together ...

Page 12: ...panner and pull it through the wide section of the hole Repeat for each bolt 3 Fill the holes with the supplied plastic covers 4 Store the shipping bolts away safely in case you have to move the washing machine in the future Packaging materials can be dangerous to children keep all packaging material plastic bags polystyrene etc well out of the reach of children setting up your washing machine WAR...

Page 13: ...pply hose must be connected to the washing machine at one end and to the water tap at the other Do not stretch the water supply hose If the hose is too short replace the hose with a longer high pressure hose 2 Connect the other end of the cold water supply hose to your sink s cold water tap and tighten it by hand If necessary you can reposition the water supply hose at the washing machine end by l...

Page 14: ... 2 following the arrow and connect 1 and 2 4 Connect the water supply hose to the adaptor When you release part 3 the hose automatically connects to the adaptor making a click sound After you have connected the water supply hose to the adaptor ensure that it is connected correctly by pulling the water supply hose downwards 5 Connect the other end of the water supply hose to the inlet water valve a...

Page 15: ...o not use your washing machine if there is a water leak This may cause electric shock or injury If the water tap has a screw type tap connect the water supply hose to the tap as shown Use the most conventional type of tap for the water supply In case the tap is square or too big remove the spacing ring before inserting the tap into the adaptor WARNING WD8704RJ 02718A_EN indd 15 2009 06 10 ÀÈÄ 2 18...

Page 16: ... drain pipe branch The drain pipe branch must be above the sink siphon so that the end of the hose is at least 60 cm above the ground 3 ln a drain pipe We recommend using a 65 cm high vertical pipe it must be no shorter than 60 cm and no longer than 90 cm STEP 5 Powering your washing machine Plug the power cord into a wall sockets a 230 volt 50 Hz approved electrical outlet protected by a 15 amp f...

Page 17: ...leach and stain removal product Compartment Additives e g fabric softener or former fill no higher than lower edge MAX of A BASIC INSTRUCTIONS 1 Load your laundry into the washing machine Do not overload the washing machine To determine the load capacity for each type of laundry refer to the chart on page 24 Make sure that laundry is not caught in the door as this may cause a water leak Washing det...

Page 18: ...entle cradling and soaking actions are continued to protect the wool fibers from shrinkage distortion and for a super gentle clean This stop operation is not a problem Neutral detergent is recommended for wool course for improved washing results and for improved care of the wool fibers The wool wash cycle of this machine has been approved by Woolmark for the washing of machine washable Woolmark prod...

Page 19: ...ON Pressing the button cycles through the following options Cup Board Low Temp Iron Time Dry 30min 1 00min 1 30min 2 00min 2 30min 3 00min 3 30min 4 00min 4 30min Cup Board Cup Board Use this cycle to dry loads such as cotton underwear and linen Low Temp This cycle protect heat sensitive items at a low drying temperature Iron Finishes the dry cycle in a moist state appropriate for Ironing Time Dry...

Page 20: ... the control panel will be lit when this feature is activated Delay end You can set the washing machine to finish your wash automatically at a later time choosing a delay of between 3 to 19 hours in 1 hour increments The hour displayed indicates the time at which the wash will be finished 1 Manually or automatically set your washing machine according to the type of laundry you are washing 2 Press th...

Page 21: ...and you can only select the delay end time from between 3 00 19 00 4 Close the door and press the Start Pause button When there is water in the tub Air Refresh cannot be selected Drain the water and select Air Refresh Press the Start Pause or Power button to remove the laundry Fragrance or dryer sheets can be used with Air Refresh programs to add fragrance to your refreshed laundry one sheet per o...

Page 22: ... moisture 5 0kg 270min It automatically displays Drying Time by sensing the weight of clothes before drying for increasing the drying effect For laundry weighing less than 3 5kg use the Auto Dry For laundry that weighs more please use the Time Dry If both the spin and drying cycles are selected the spin speed is automatically selected to enhance the drying efficiency When using the drying cycle che...

Page 23: ...nutes of starting a wash it is possible to add remove laundry items 1 Press the Start Pause button to unlock the door The door cannot be opened when the water is too HOT or the water level is too HIGH 2 After closing the door press the Start Pause button to restart the wash When the cycle is finished After the total cycle has finished the power will turn off automatically 1 Open the door 2 Remove la...

Page 24: ...embroidered clothes inside out before washing them If zips of pants and jackets are open while washing the spin basket may be damaged Zips should be closed and fixed with a string before washing Clothing with long strings may become entangled with other clothes damaging them Be sure to fix the strings before starting the wash Prewashing cotton Your new washing machine combined with modern detergents...

Page 25: ...r solidified as the detergent may remain in the rinse cycle It may cause your washing machine to not rinse properly or result in the overflow becoming blocked Please note the following when using the Wool course Use a neutral liquid detergent for wool only When using a powder detergent it may remain on the laundry and cause damage to the material wool Detergent drawer Your washing machine has separa...

Page 26: ...drain cap by turning it to the left 4 Hold the cap on the end of the emergency drain tube and slowly pull it out about 15 cm 5 Allow all the water to flow into a bowl 6 Reinsert the drain tube and screw the cap back on 7 Replace the filter cover CLEANING THE EXTERIOR 1 Wipe the washing machine surfaces including the control panel with a soft cloth using a nonabrasive household detergent 2 Use a soft...

Page 27: ...form a rinse cycle without any laundry in the drum CLEANING THE DEBRIS FILTER We recommend cleaning the debris filter 5 or 6 times a year or when the error message of 5E is displayed Refer to Draining the washing machine in an emergency in the previous page 1 Open the filter cover by using a key or coin 2 Unscrew the emergency drain cap by turning it to the left and drain off all the water 3 Unscrew...

Page 28: ... loosen the water supply hose 3 Remove the water supply hose and soak it in warm water 4 Pour warm water into the washing machine drum and let it sit for 10 minutes 5 Reconnect the water supply hose to the water tap and check if the water supply and drain are operating normal STORING YOUR WASHING MACHINE If you need to store your washing machine for an extended time it s better to drain and discon...

Page 29: ...r washing machine is running with sufficient water pressure Make sure the detergent is added to the center of the detergent drawer Vibrates or is too noisy Make sure your washing machine is on a level surface If the surface is not level adjust the washing machine feet to level the appliance Make sure that the shipping bolts are removed Make sure your washing machine is not touching any other object...

Page 30: ...undry load is unbalanced Redistribute the load If only one item of clothing needs washing such as a bathrobe or pair of jeans the final spin result might be unsatisfactory and an UE error message will be shown in the display window cE 3E Call the after sales service Hot It appears when the internal temperature of the drum is high The fan will automatically function so just wait until Hot indication...

Page 31: ...Synthetics 1200 1200 1000 90 Denim 800 800 800 78 Sports Wear 1200 1200 1000 72 Delicates 800 800 800 50 Wool 800 800 800 38 Handwash 400 400 400 31 Air Refresh 29 Air Refresh Hygiene 59 Drying 160 Daily Wash 1200 1200 1000 70 Quick 29 1400 1200 1000 29 1 A cycle with a prewash takes approx 15 minutes longer 2 The cycle duration data has been measured under the conditions specified in Standard IEC ...

Page 32: ... be hung to dry Can be bleached in cold water Dry on clothes hanger Do not bleach Tumble dry normal heat Can be ironed at 200 C max Tumble dry reduced heat Can be ironed at 150 C max Do not tumble dry PROTECTING THE ENVIRONMENT This appliance is manufactured from recyclable materials If you decide to dispose of this appliance please observe local waste disposal regulations Cut off the power cord s...

Page 33: ...700CJ WD8700DJ WD8700EJ WD8700RJ WASHING 220 V 150 W 240 V 150 W WASH AND HEATING 220 V 2000 W 240 V 2400 W DRYING 230V 1600W SPIN MODEL WD8704CJ WD8704DJ WD8704EJ WD8704RJ WD8702CJ WD8702DJ WD8702EJ WD8702RJ WD8700CJ WD8700DJ WD8700EJ WD8700RJ 230V 350 W 250 W 200 W PUMPING 34 W PACKAGE WEIGHT MODEL WD8704CJ WD8704DJ WD8704EJ WD8704RJ WD8702CJ WD8702DJ WD8702EJ WD8702RJ WD8700CJ WD8700DJ WD8700EJ...

Page 34: ...appendix WD8704RJ 02718A_EN indd 34 2009 06 10 ÀÈÄ 2 18 18 ...

Page 35: ...memo WD8704RJ 02718A_EN indd 35 2009 06 10 ÀÈÄ 2 18 18 ...

Page 36: ... OR COMMENTS Country CALL OR VISIT US ONLINE AT U K 0845 SAMSUNG 7267864 For leaving items partially damp so that it can be easily ironed Code No DC68 02718A_EN WD8704RJ 02718A_EN indd 36 2009 06 10 ÀÈÄ 2 18 18 ...

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