62 English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Action
Leaks water.
•
Make sure the door is properly closed.
•
Make sure all hose connections are tight.
•
Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
•
Avoid overloading.
•
Use high efficiency (HE) detergent to prevent oversudsing.
Has odours.
•
Excessive suds collect in recesses and can cause foul odours.
•
Run cleansing cycles to sanitize periodically.
•
Clean the door seal (diaphragm).
•
Dry the washing machine interior after a cycle has finished.
No bubbles are seen
(Bubbleshot models
only).
•
Overloading may screen bubbles.
•
Severely contaminated laundry may not generate bubbles.
Can I open the Add
Door at any time?
•
The Add Door can be opened only when the indicator
appears. However, it does not open in the following cases:
-
When the boiling or drying process is running and the
internal temperature becomes high.
-
If you set the Child Lock for safety reasons.
-
When the drum wash or drum drying cycle is running that
does not involve additional laundry.
If a problem persists, contact a local Samsung service centre.
Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
Code
Action
4C
Water is not supplied.
•
Make sure the water taps are open.
•
Make sure the water hoses are not clogged.
•
Make sure the water taps are not frozen.
•
Make sure the washing machine is operating with sufficient
water pressure.
•
Make sure that the cold water tap and the hot water tap are
properly connected.
•
Clean the mesh filter as it may be clogged.
NOTE
When the washer displays the “4C” code, the washer do
draining for 3 minutes. During this time, the Power button is
inoperative.
4C2
•
Make sure the cold water supply hose is firmly connected to
the cold water tap.
If it is connected to the hot water tap, the laundry may be
deformed with some cycles.
5C
Water is not draining.
•
Make sure the drain hose is not frozen or clogged.
•
Make sure the drain hose is positioned correctly, depending on
the connection type.
•
Clean the debris filter as it may be clogged.
•
Make sure the drain hose is straightened all the way to the
drain system.
•
If the information code remains, contact a customer service
centre.
DC
Operating the washer with the door open.
•
Make sure the door is properly closed.
•
Make sure laundry is not caught in the door.
DC1
The Main Door lock/unlock is not working properly.
•
Turn the machine off, and restart the cycle.
•
If the information code remains, contact a customer service
centre.
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2018/3/1 11:27:06
