Samsung WB25H7 Series, User Manual

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English - 32
Troubleshooting
Check the table below for basic troubleshooting
solutions
If you request service and the problem is not a malfunction, you will be charged for the service call,
even if the washer is still under warranty.
Problem Checkpoints Action
Power does not turn
on.
Check if the electric voltage is
normal. This product can only be used
with 120 volt line.
Check if the power cord is
completely plugged in. Plug in the power cord.
The washing machine
does not operate.
Check if the door is closed. Close the door.
Check if the washing machine is
in Paused. Press Start/Pause button again
and check if washing proceeds.
Check if water has reached the
preset water level. If the water pressure is low, it
takes a longer time.
Check if the water tap is closed. Open the tap.
Check if the Child Lock is set. No key works if the Child Lock is
set. Release the Child Lock.
The drain hose and tub
are frozen
• Apply hot water on the tap so you can disconnect the water supply
hose, and then place the hose in hot water.
• Pour warm water into the tub and wait about 10 minutes.
• Cover the water hose connection with a hot, wet cloth.
• When the water supply hose has defrosted, reconnect the hose
and check if the water supply is normal.
Water is not supplied.
Check if water is supplied after
you press the Start/Pause button. Water won't be supplied unless
you press the Start/Pause button
again. Press the Start/Pause
button.
Check if the water tap is closed. Open the tap.
Check if the water supply hose
filter is blocked. Clean the filter net using a
toothbrush.
Check if the water supply has
been cut off. If the water supply is cut off, close
the water tap and turn off the
washing machine.
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