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Samsung WA23A8377 Series, User Manual

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Samsung WA23A8377 Series User Manual Download Page 46

Engl

ish

Troubleshooting

English

46

Code

Action

9C1

The electronic control needs to be checked (Over Voltage Error).
•  Check the PCB and wire harness.
•  Check if power is supplied properly.
•  If the information code remains, contact a customer service centre.

9C2

Low voltage detected.
•  Check if the power cord is plugged in.
•  If the information code remains, contact a customer service centre.

AC6

Inverter Communication problem.
•  Check the Inverter PCB and wire harness.
•  If the information code remains, contact a customer service centre.

dC

dC1

The washing machine did not properly lock the door.
•  Make sure the door is properly closed.
•  Make sure laundry is not caught in the door.
•  If the information code remains, contact a customer service centre.

HC

High temperature heating check.
•  If the information code remains, contact a customer service centre.

LC

Check the drain hose.
•  Make sure the end of the drain hose is placed on the floor.
•  Make sure the drain hose is not clogged.
•  If the information code remains, contact a customer service centre.

NOTE

When the washing machine displays “

LC

”, the washing machine drains for 3 minutes and 

the 

POWER

 button is inoperative during this time.

OC

Water is overflowed.
•  Restart after spinning.
•  If the information code remains on the display, contact a local Samsung service 

centre.

PC

When position of the clutch can't be detected.
•  If the information code remains, contact a customer service centre.

PC1

After position of the clutch is detected, if the signal of the clutch hall goes wrong.
•  If the information code remains, contact a customer service centre.

Untitled-1   46

2021-12-14     11:39:40

Summary of Contents for WA23A8377 Series

Page 1: ...Washing Machine Usermanual WA23A8377 Untitled 1 1 2021 12 14 11 39 34 ...

Page 2: ...ns 9 Critical cleaning warnings 9 Installation 10 What s included 10 Installation requirements 11 Step by step installation 12 Before you start 19 Detergent guidelines 19 Smart Check 21 Laundry guidelines 22 Operations 27 Control panel 27 Simple steps to start 28 Auto cycles 28 Special features 30 SmartThings 33 Open Source Announcement 34 Maintenance 35 Cleaning 35 Troubleshooting 41 Checkpoints ...

Page 3: ...English English 3 Specification 48 Specification sheet 48 Untitled 1 3 2021 12 14 11 39 34 ...

Page 4: ... machine Because the following operating instructions covervarious models the characteristics of yourwashing machine may differslightly from those described in this manual and not all warning signs may be applicable If you have any questions orconcerns contact yournearest service centerorfind help and information online at www samsung com Important safetysymbols What the icons and signs in this us...

Page 5: ...rom 8years and above and personswith reduced physical sensoryor mental capabilities orlack of experience and knowledge if theyhave been given supervision orinstruction concerning use of the appliance in a safewayand understand the hazards involved Children shall not playwith the appliance Cleaning and usermaintenance shall not be made bychildrenwithout supervision 3 Children should be supervised t...

Page 6: ...ot intended to be used such as staff kitchen areas in shops offices and otherworking environments farm houses byclients in hotels motels and otherresidential type environments bed and breakfast type environments areas forcommunal use in blocks of flats orin launderettes Critical installationwarnings WARNING The installation of this appliance must be performed by a qualified technician orservice co...

Page 7: ... that it is in accordance with local and national regulations Do not install this appliance neara heaterorany inflammable material Do not install this appliance in a humid oily ordusty location orin a location exposed to direct sunlight or water rain drops Do not install this appliance in a location exposed to low temperatures Frost may cause the tubes to burst Do not use an electric transformer T...

Page 8: ... with wet hands This may result in electric shock Do not insert yourhand ora metal object underthe washing machine while an operation is in progress This may result in injury Do not attempt to repair disassemble ormodify the appliance yourself Do not use a fuse such as copper steel wire etc otherthan a standard fuse When the appliance needs to be repaired orreinstalled contact yournearest service ...

Page 9: ...not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung formalfunctions ordamages resulting from such misuse Do not stand on the appliance orplace objects such as laundry lighted candles lighted cigarettes dishes chemicals metal objects etc on the appliance This may result in electric shock fire problems with the product orinjury Do not press ...

Page 10: ... s included Make sure all the parts are included in the product package If you have a problem with the washing machine orthe parts contact a local Samsung customercentre orthe retailer 01 Lid 02 Speed Spray 03 Bleach compartment 04 Filter 05 Levelling feet 06 Control panel 07 Bubble Kit 08 Detergent drawer 09 Power cord 10 Drain hose Untitled 1 10 2021 12 14 11 39 35 ...

Page 11: ...round wire to plastic plumbing gas lines orhot waterpipes Levelling To prevent tumbling ornoise install the washing machine on a solid flat floorwithout a platform or bricks Keep the washing machine at10 cm from each adjacent wall Watersupply Make sure watertaps are easily accessible Turn off the taps when the washing machine is not in use Check forany leaks at the waterhose fittings on a regularb...

Page 12: ...applicable models only The washing machine comes with the Anti rat panel that protects small animals such as rats from entering the machine Insert the panel into the bottom of the machine To facilitate the work slightly lift up the bottom front NOTE Some models feature the Anti rat panel that must be inserted from the rearbottom of the model For this model insert the Anti rat panel before levellin...

Page 13: ...just below the pulsatorlevel 3 If the washing machine is level the pulsator A is positioned at the centre of the washing machine as shown in the figure B C 4 If the washing machine is not level level your washing machine by turning the levelling feet clockwise oranticlockwise as necessary NOTE Turn the levelling feet clockwise B to lowerthe washing machine and anticlockwise C to raise the washing ...

Page 14: ... waterhose B 2 Use a Phillips screwdriverto loosen fourscrews on the adaptor C 3 Hold the adaptorand turn part C in the arrow direction to loosen it by 5 mm C 4 Insert the adaptorinto the watertap and tighten the screws while lifting up the adaptor 5 Turn part C in the arrow direction to tighten it Untitled 1 14 2021 12 14 11 39 36 ...

Page 15: ...ect the otherend of the waterhose to the inlet valve on the back of the washing machine Turn the hose clockwise to tighten 8 Open the watertap and check if there are any leaks around the connection areas If there are waterleaks repeat the steps above If using a screw type of watertap connect the water hose to the watertap as shown Untitled 1 15 2021 12 14 11 39 36 ...

Page 16: ...re hose NOTE Afterconnecting the waterhose to the adaptor check if it is connected properly by pulling the water hose downwards Use a standard type of watertap If the tap is square shaped ortoo big remove the spacerring before inserting the tap into the adaptor Formodelswith an additional hotwaterinlet 1 Connect the red end of the hot waterhose to the hot waterinlet on the back of the machine 2 Co...

Page 17: ...et Make sure to connect them firmly using the joint ring The drain hose is extensible Adjust the length of the drain hose as needed CAUTION Do not exceed 3 m forthe total length of extended hoses Do not let the drain hose run overdoorsills that protrude 5 cm ormore from the floor CAUTION Do not run the drain hose underthe bottom of the machine Untitled 1 17 2021 12 14 11 39 37 ...

Page 18: ...eck the waterconnections Referto the Connect thewaterhose section on page 14 forinstructions If the washing machine rocks and vibrates excessively level yourwashing machine again Referto the Levellingyourwashing machine section on page 13 forinstructions STEP 7 Calibration Mode YourSamsung washing machine detects the laundryweight automatically Formore accurate weight detection please run Calibrat...

Page 19: ...t C Add non chlorine bleach as instructed by the manufacturer NOTE Do not pourcolour safe bleach into the bleach compartment Use the softenercompartment only forliquid fabric softeners To applydetergents 1 Open the door 2 Locate the detergent drawer and slide it open 3 Apply detergent liquid orpowder into the detergent compartment NOTE Do not exceed the max line on the Bubble Kit A when you put de...

Page 20: ...aning agents CAUTION Do not pourundiluted liquid chlorine bleach directly onto the load orinto the tub This may cause fabric damage NOTE It is normal fora small amount of waterto remain in the detergent compartments at the end of the cycle When adding colour safe bleach it is recommended to use liquid detergent Do not use liquid fabric softenerthat is too sticky as it may not mix with the watersuf...

Page 21: ...artWasher app on yourmobile device and tap Smart Check 4 Put the mobile device close to the washing machine s display so that the mobile device and the washing machine face each other Then the information code will be recognised automatically by the app 5 When the information code is recognised correctly the app provides detailed information about the problem with applicable solutions NOTE The fun...

Page 22: ...dles ora heat source in oron the washing machine Do not wash these clothes Neckties brassieres jackets suits and coats can be easily deformed by shrinking ordiscolouring on the surface These clothes are mostly made of rayon polynosic cuff and orblended fabric Wrinkle processed embossed orresin processed clothes easily deform merely by soaking in water Clothes that are easily discoloured made from ...

Page 23: ...OTE Make sure to check the care label on the clothing and sort them accordingly before starting the wash STEP 2 Emptypockets Emptyall the pockets ofyourlaundryitems and remove dirt and orsoils from them Metal objects such as coins pins and buckles on clothing may damage otherlaundry items as well as the tub Turn clothing with buttons and embroideries inside out If pants orjacket zippers are open w...

Page 24: ...f without otherlaundry This may cause abnormal vibrations that could move the washing machine and result in injury CAUTION Make sure to soak inflatable items such as blankets and cotton filled ormicrofibre quilets in waterbefore you run a cycle Inflatable items may cause damage to the laundry orthe machine during the wash ordrying process Regardless of the size blankets orquilts are saferand clean...

Page 25: ...lastic area A in the above figure STEP 5 Determine the load capacity Make sure the laundry does not exceed the plastic area A in the figure on page 24 Otherwise it may cause the washing machine to not wash properly orcause damage to the machine orthe laundry itself ora waterleak NOTE When washing bedding orbedding covers the wash time may be lengthened orthe spin efficiency may be reduced Forbeddi...

Page 26: ...ain on the laundry and cause bad odours afterwashing is complete If an excessive amount of detergent is used especially in cold water the detergent doesn t dissolve well ending up with contaminated laundry hoses and ortub In case of timed washing do not apply detergent directly to laundry orthe tub The laundry may be discoloured Use the detergent drawer When washing wool using the Wool cycle use o...

Page 27: ...rt spin cycle only 07 Air Turbo Press this button to speed dryyourlaundry AirTurbo function can only be selected if a SPIN cycle is set 08 Speed Spray Use this function to shorten the wash cycle while saving energy and waterconsumption 09 Delay End Press to finish the wash at a specified time To cancel the Delay End settings simply turn off the washing machine You can set the Delay End time up to ...

Page 28: ...le during operation 1 Press Hold to Start to stop operation 2 Select a different cycle and repeat steps 2 3 above if necessary 3 Press and hold Hold to Start again to start the new cycle Auto cycles Cycle Description Max load kg NORMAL Formost fabrics including cottons linens and normally soiled items Max HEAVY DUTY Forsturdy colourfast fabrics and heavily soiled items Max CLEANWASH Featuring addi...

Page 29: ...re indicated in the cycle name depending on the environment you use 5 0 HYGIENE STEAM Heats the supplied waterup to a custom temperature of 60 C and uses the waterto clean heavily soiled or stubborn items in an effective way The washing machine heats waterin this cycle to wash and the optimal load is below 5 kg The default waterlevel is 4 and you can change it from level1 to 5 NOTE The actual wate...

Page 30: ... and the Child Lock function is turned on while the lid is open CL is displayed on the LED display even if the washing machine is turned off and the washing machine drains waterby force When Child Lock is on and the washing machine is off if the waterin the tub is above the safe water level and the lid is opened CL is displayed on the LED display No alarm sounds but the washing machine drains the ...

Page 31: ...tion you must first deactivate the Child Lock function DelayEnd You can set the washing machine to finish a cycle later The hourdisplayed indicates the time the wash will finish 1 Select a cycle Then change the cycle settings if necessary 2 Press DelayEnd repeatedly until a desired end time is set 3 Press and hold Hold to Start The lamp indicatornext to the DelayEnd button turns on and the timer s...

Page 32: ...rlevel is displayed in the control panel press Hold to Start to pause an operation Then add detergent and fabric softenerin the detergent draweraccording to the selected water level 5 Press and hold Hold to Start Alarm off To turn the sound on oroff press Alarm Off You can turn the sound on oroff forall cycles When the sound is off turns on Soak Use Soak if the laundry is heavily contaminated orst...

Page 33: ...NOTE If you have a Samsung account use the account to log in A registered Samsung smartphone user automatically logs in To registeryourappliance to SmartThings 1 Make sure yoursmartphone is connected to a wireless network If not go to Settings and turn on the wireless connection and select an AP Access Point 2 Open SmartThings on yoursmartphone 3 If a message of A newdevice is found select Add 4 I...

Page 34: ...rce samsung com opensource SMART_AT_051 seq 0 leads to the download page of the source code made available and open source license information as related to this product This offeris valid to anyone in receipt of this information NOTE Hereby Samsung Electronics declares that the radio equipment type appliance is in compliance with Directive 2014 53 EU The full text of the EU declaration of conform...

Page 35: ...the laundry ora problem with the washing machine Depending on the conditions and surroundings in which the washing machine is used the degree of contamination in the tub orthe result of the ECO TUB CLEAN cycle mayvary When using the ECO TUB CLEAN cycle pour200 ml of chlorine bleach evenly on the bottom of the tub Excessive use of chlorine bleach may cause product malfunction Do not mix chlorine bl...

Page 36: ...arbasis POWER TUB CLEAN Use this function if you have not performed the ECO TUB CLEAN cycle orneed more powerful tub cleaning performance You can add detergent to clean the tub more thoroughly 1 Make sure the tub is empty 2 Press POWER to turn on the washing machine 3 Press and hold Soak for3 seconds Pour200 ml of chlorine bleach evenly on the bottom of the tub 4 Press and hold Hold to Start WARNI...

Page 37: ...English English 37 Filter 1 Press down the upperarea of the filtercase to remove 2 Unlock the cover and clean the filterwith running waterand a brush Untitled 1 37 2021 12 14 11 39 39 ...

Page 38: ... position You will heara clicking sound when the filtercase fits in Mesh filter 1 Use pliers to pull out the mesh filterfrom inside the waterinlet as shown 2 Use a soft brush to clean the mesh filterwith running water 3 Reinsert the filter Make sure it is tightened against waterleaks Untitled 1 38 2021 12 14 11 39 39 ...

Page 39: ...pull the detergent drawerwhile pushing the ends of each side 3 Remove the Bubble Kit A from the compartments Rinse the Bubble Kit A and the drawerin warm waterand clean with a soft brush 4 Clean the draweropening thoroughlywith a small non metallic brush Untitled 1 39 2021 12 14 11 39 39 ...

Page 40: ... A 5 Return the Bubble Kit A to the detergent compartment Replace the drawerby placing the drawerrail A on the compartment rail B while tilting the drawerdownward 6 Fully push the drawerback to close Untitled 1 40 2021 12 14 11 39 40 ...

Page 41: ...ters Standby oris in a soaking cycle Please wait Check the fuse orreset the circuit breaker Wateris not supplied Make sure you press ortap Hold to Start afterselecting the water supply Make sure the watertaps are open Is the filternet at the watersupply hose connectorclogged Clean the filternet by brushing with a toothbrush Is the watersupply cut off If the watersupply is cut off close the tap and...

Page 42: ...et the circuit breaker Close the door and press ortap Hold to Start to start the washing machine Foryoursafety the washing machine will not spin unless the dooris closed Before the washing machine starts to fill it will make a series of clicking noises to check the doorlock and does a quick drain There may be a pause orsoak period in the cycle Wait briefly and the washing machine may start Make su...

Page 43: ... orwill not open While the washing machine is operating press ortap Hold to Start to stop the washing machine It may take a few moments forthe door lock mechanism to disengage Does not drain and orspin Check the fuse orreset the circuit breaker Make sure the electrical voltage is normal Make sure the washing machine is plugged in Make sure the drain hose is pointed downward Natural drain models on...

Page 44: ...ply hose and drain hose Soak them in warm water Fill the spin basket with warm water and then wait forabout10 minutes Put a hot towel on the drain hose connector Reconnect the watersupply hose and drain hose and check if water is supplied properly Waterdrains out immediately Make sure the drain hose is not clogged and is hung overthe drain hose hook Fill the spin basket halfwaywith water and try s...

Page 45: ...aterpressure Make sure that the cold watertap and the hot watertap are properly connected Clean the mesh filteras it may be clogged NOTE When the washing machine displays 4C the washing machine drains for3 minutes and the POWER button is inoperative during this time 4C2 Make sure the cold watersupply hose is firmly connected to the cold watertap If it is connected to the hot watertap the laundry m...

Page 46: ...tact a customerservice centre HC High temperature heating check If the information code remains contact a customerservice centre LC Check the drain hose Make sure the end of the drain hose is placed on the floor Make sure the drain hose is not clogged If the information code remains contact a customerservice centre NOTE When the washing machine displays LC the washing machine drains for3 minutes a...

Page 47: ... stable surface Redistribute the load If only one item of clothing needs washing such as a bathrobe orpairof jeans the final spin result might be unsatisfactory and an Ub check message will be shown in the display If any information code keeps appearing on the screen contact a local Samsung service centre Untitled 1 47 2021 12 14 11 39 40 ...

Page 48: ...20 240 V 50 Hz 1400 1650 Dimensions mm W700 x D748 x H1131 Net weight kg 61 0 Waterpressure MPa kg f cm2 0 05 0 78 0 5 8 0 Spin speed rpm 700 NOTE Asterisk means variant model and can be varied 0 9 or A Z The design and specifications are subject to change without notice forquality improvement purposes Untitled 1 48 2021 12 14 11 39 40 ...

Page 49: ...Memo Untitled 1 49 2021 12 14 11 39 40 ...

Page 50: ...Memo Untitled 1 50 2021 12 14 11 39 40 ...

Page 51: ...Memo Untitled 1 51 2021 12 14 11 39 40 ...

Page 52: ...QUESTIONS OR COMMENTS COUNTRY CALL ORVISITUS ONLINE AT MALAYSIA 1800 88 9999 603 7713 7420 Overseas contact www samsung com my support DC68 04153K 00 Untitled 1 52 2021 12 14 11 39 40 ...

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