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Samsung WA13T5360B Series, User Manual

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Samsung WA13T5360B Series User Manual Download Page 42

42  English

Tr

ouble

shoo

ting

Troubleshooting

Code

Action

5C

Water is not draining.

• 

Make sure the drain hose is not frozen or clogged.

• 

Make sure the drain hose is positioned correctly, depending 
on the connection type.

• 

Clean the debris filter as it may be clogged.

• 

Make sure the drain hose is straightened all the way to the 
drain system.

• 

If the information code remains, contact a customer service 
center.

9C1

The electronic control needs to be checked (Over Voltage Error).

• 

Check the PCB and wire harness.

• 

Check if power is supplied properly.

• 

If the information code remains, contact a customer service 
center.

9C2

Low voltage detected

• 

Check if the power cord is plugged in.

• 

If the information code remains, contact a customer service 
center.

9C4

DC Sensor electrical leakage Problem

• 

If the information code remains, contact a customer service 
center.

AC6

Inverter Communication problem

• 

Check the Inverter PCB and wire harness.

• 

If the information code remains, contact a customer service 
center.

dC

Operating the washing machine with the door open.

• 

Make sure the door is properly closed.

• 

Make sure laundry is not caught in the door.

HC

High temperature heating check.

• 

If the information code remains, contact a customer service 
center.

WA5000T_BEST_DC68-04151A-00_EN.indd   42

2020-03-10     4:53:52

Summary of Contents for WA13T5360B Series

Page 1: ...Washing Machine User manual WA13T5360B WA12T5360B WA10T5360B WA5000T_BEST_DC68 04151A 00_EN indd 1 2020 03 10 4 53 47 ...

Page 2: ...lation requirements 12 Step by step installation 13 Before you start 20 Detergent guidelines 20 Smart Check 21 Laundry guidelines 22 Operations 27 Control panel 27 Simple steps to start 28 Auto cycles 29 Special features 30 Maintenance 32 Cleaning 32 Troubleshooting 37 Checkpoints 37 Information codes 41 Specifications 44 Specification sheet 44 WA5000T_BEST_DC68 04151A 00_EN indd 2 2020 03 10 4 53...

Page 3: ...is manual do not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washing machine Because the following operating instructions cover various models the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may b...

Page 4: ... sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 2 For use in Europe This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have bee...

Page 5: ...azard due to inadvertent resetting of the thermal cut out this appliance must not be supplied through an external switching device such as a timer or connected to a circuit that is regularly switched on and off by the utility 9 This appliance is intended to be used in household only and it is not intended to be used such as staff kitchen areas in shops offices and other working environments farm h...

Page 6: ...result in electric shock or fire Plug the power plug into the wall socket so that the cord is running towards the floor If you plug the power plug into the socket in the opposite direction the electric wires within the cable may be damaged and this may result in electric shock or fire This appliance must be properly grounded Do not ground the appliance to a gas pipe plastic water pipe or telephone...

Page 7: ...s WARNING If the appliance is flooded turn off the water power supplies immediately and contact your nearest service center Do not touch the power plug with wet hands Failure to do so may result in electric shock If the appliance generates a strange noise a burning smell or smoke unplug the power plug immediately and contact your nearest Samsung Customer Service Failure to do so may result in elec...

Page 8: ...e product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from doing it Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm Failure to do so may result in electric shock or fire Do not put your hand into the spinning tub du...

Page 9: ...ributed to Samsung for malfunctions or damages resulting from such misuse Do not stand on the appliance or place objects such as laundry lighted candles lighted cigarettes dishes chemicals metal objects etc on the appliance This may result in electric shock fire problems with the product or injury Do not press the buttons using sharp objects such as pins knifes fingernails etc This may result in e...

Page 10: ... are included in the product package If you have a problem with the washing machine or the parts contact a local Samsung customer center or the retailer 01 02 03 09 08 04 07 06 05 10 01 Door 02 Detergent drawer 03 Levelling feet 04 Control panel 05 Water hose Cold 06 Magic filter Front 07 Magic filter Rear 08 Power cord 09 Drain hose 10 Grounding lead WA5000T_BEST_DC68 04151A 00_EN indd 10 2020 03...

Page 11: ...ed while the washing machine is operating Magic filter This collects lint that builds up from the laundry being washed Levelling feet Adjust the feet to level the washing machine on a flat floor Grounding lead Cover this lead if wired to a metal part for earth grounding WA5000T_BEST_DC68 04151A 00_EN indd 11 2020 03 10 4 53 48 ...

Page 12: ...is appliance if there is no hole for earth pin in power inlet socket Levelling To prevent tumbling or noise install the washing machine on a solid flat floor without a platform or bricks Keep the washing machine at 10 cm from each adjacent wall Water supply Make sure water taps are easily accessible Turn off the taps when the washing machine is not in use Check for any leaks at the water hose fitt...

Page 13: ...washing machine comes with the Anti rat panel that protects small animals such as rats from entering the machine Insert the panel into the bottom of the machine To facilitate the work slightly lift up the bottom front NOTE Some models feature the Anti rat panel that must be inserted from the rear bottom of the model For this model insert the Anti rat panel before levelling the machine To facilitat...

Page 14: ...justing the levelling feet B 3 When levelling is complete tighten the nuts B if provided some models may not have the nuts WARNING Packaging materials can be dangerous to children Dispose all packaging material plastic bags polystyrene etc out of children s reach STEP 3 Connect the water hose A B Connect the water hose to the water tap 1 Remove the adaptor A from the water hose B WA5000T_BEST_DC68...

Page 15: ...sen it by 5 mm C 4 Insert the adaptor into the water tap and tighten the screws while lifting up the adaptor 5 Turn part C in the arrow direction to tighten it D 6 While holding down part D connect the water hose to the adaptor Then release part D The hose fits into the adaptor with a clicking sound WA5000T_BEST_DC68 04151A 00_EN indd 15 2020 03 10 4 53 49 ...

Page 16: ...there are water leaks repeat the steps above If using a screw type of water tap connect the water hose to the water tap as shown WARNING Stop using the washing machine if there is a water leak and contact a local Samsung service center Otherwise this may cause electric shock CAUTION Do not stretch the water hose by force If the hose is too short replace the hose with a longer high pressure hose WA...

Page 17: ...big remove the spacer ring before inserting the tap into the adaptor STEP 4 Position the drain hose General type 1 Press and hold down the joint ring and insert it into the drain hose 2 Insert the drain hose into the drain outlet Make sure to connect them firmly using the joint ring The drain hose is extensible Adjust the length of the drain hose as needed WA5000T_BEST_DC68 04151A 00_EN indd 17 20...

Page 18: ... rear of the drain outlet depends on the model Availability of the hose cap depends on the model 2 Connect the other end of the drain hose to a standpipe or basin that is positioned 90 100 cm from the floor WARNING Make sure the end of the drain hose is not submerged by water Otherwise the washing machine may suffer serious damage WA5000T_BEST_DC68 04151A 00_EN indd 18 2020 03 10 4 53 49 ...

Page 19: ...om the floor Do not run the drain hose under the bottom of the machine STEP 5 Power on Plug the power cord into a wall socket featuring an AC 220 240 V 50 Hz Malaysia AC 230 V 60 Hz Philippines approved electrical outlet protected by a fuse or circuit breaker Then press POWER to turn on the washing machine WA5000T_BEST_DC68 04151A 00_EN indd 19 2020 03 10 4 53 50 ...

Page 20: ...slide it open 3 Apply powder detergent as recommended by the manufacturer Do not exceed the max line that is marked on the wing distributor 4 If necessary apply fabric softener as appropriate Do not exceed the max line that is marked on the rinse cap CAUTION Make sure to use detergent as appropriate An excessive amount of detergent may not dissolve well WA5000T_BEST_DC68 04151A 00_EN indd 20 2020 ...

Page 21: ...p on your mobile device and tap Smart Check 4 Put the mobile device close to the washing machine s display so that the mobile device and the washing machine face each other Then the information code will be recognized automatically by the app 5 When the information code is recognized correctly the app provides detailed information about the problem with applicable solutions NOTE The function name ...

Page 22: ... heat source in or on the washing machine Do not wash these clothes Neckties brassieres jackets suits and coats can be easily deformed by shrinking or discoloring on the surface These clothes are mostly made of rayon polynosic cuff and or blended fabric Wrinkle processed embossed or resin processed clothes easily deform merely by soaking in water Clothes that are easily discolored made from cotton...

Page 23: ...l as the tub Turn clothing with buttons and embroideries inside out If pants or jacket zippers are open while washing the tub may be damaged Zippers should be closed and fixed with a string Clothing with long strings may become entangled with other clothes Make sure to tie the strings before washing STEP 3 Use a laundry net or wash certain items separately Brassieres water washable must be placed ...

Page 24: ... the machine during the wash or drying process Regardless of the size blankets or quilts are safer and cleaner to wash one item at a time Two different sized blankets in the same load may compromise the drying performance due to unbalanced loads To input a blanket Fold the blanket as shown and then put it on the plastic area A of the tub before inserting into the tub A WA5000T_BEST_DC68 04151A 00_...

Page 25: ...ea A in the above figure STEP 5 Determine the load capacity Make sure the laundry does not exceed the plastic area A in the figure on page 24 Otherwise it may cause the washing machine to not wash properly or cause damage to the machine or the laundry itself or a water leak NOTE When washing bedding or bedding covers the wash time may be lengthened or the spin efficiency may be reduced For bedding...

Page 26: ...e laundry and cause bad odors after washing is complete If an excessive amount of detergent is used especially in cold water the detergent doesn t dissolve well ending up with contaminated laundry hoses and or tub In case of timed washing do not apply detergent directly to laundry or the tub The laundry may be discolored Use the detergent drawer When washing wool using the Wool cycle use only a ne...

Page 27: ...en 3 to 30 minutes 05 Rinse Times Press to change the number of rinses maximum 5 rinses 06 Spin Time Press to select a different spin time 07 Delay End Press to finish the wash at a specified time To cancel the Delay End settings simply turn off the washing machine You can set the Delay End time up to 24 hours 08 Intensive Wash Press this button when the laundry is heavily soiled and needs to be w...

Page 28: ...imple steps to start 01 04 02 05 03 1 Press POWER to turn on the washing machine 2 Select a cycle in the cycle panel 3 Change the cycle settings water level wash time rinse count and or spinning time as necessary 4 To add an option such as Delay End and Intensive Wash press the corresponding button 5 Press and hold START PAUSE To change the cycle during operation 1 Press START PAUSE to stop operat...

Page 29: ...eanly with extra rinses while reducing possible fabric damages TOWELS For bath towels washcloths and mats BEDDING For bulky items such as comforters blankets and sheets For best results wash only a single type of bedding Cycle 3 QUICK WASH For lightly soiled items that you want to finish washing quickly JEANS Suitable for clothes that require a thorough wash RINSE SPIN For loads that need rinsing ...

Page 30: ...oor an information code CL dC appears with an alarm Then the machine starts forced draining after 30 seconds in order to prevent infant or child accidents such as drowning If the door leaves open for 30 seconds with the tub containing water the machine drains the water with the CL code which you cannot stop To add detergent or more laundry in the tub or to change the cycle settings you must first ...

Page 31: ... button turns on and the timer starts 4 To cancel Delay End restart the washing machine by pressing POWER Real life case You want to finish a two hour cycle 3 hours from now To do this add the Delay End option to the current cycle with a 3 hour setting and then press and hold START PAUSE at 2 00 p m The washing machine starts operating at 3 00 p m and ends at 5 00 p m Provided below is the timelin...

Page 32: ...T PAUSE CAUTION Only run Eco Tub Clean when the tub is completely empty This may cause damage to the laundry or a problem with the washing machine Eco Tub Clean reminder The indicator reminds you of cleaning the tub when necessary If you happen to see the indicator blinking after washing is complete remove the laundry and run the ECO TUB CLEAN cycle You can ignore this reminder and continue to run...

Page 33: ...ove 2 Unlock the cover and clean the filter with running water and a brush 3 When cleaning is complete close the cover and reinsert the filter case to the original position You will hear a clicking sound when the filter case fits in WA5000T_BEST_DC68 04151A 00_EN indd 33 2020 03 10 4 53 51 ...

Page 34: ...ut a floor cloth or towel under the Pump filter Turn the filter knob anticlockwise to remove 2 Clean the filter with running water and a soft brush 3 Reinsert the filter and turn clockwise until it locks into position WA5000T_BEST_DC68 04151A 00_EN indd 34 2020 03 10 4 53 52 ...

Page 35: ... pull out the mesh filter from inside the water inlet as shown 2 Use a soft brush to clean the mesh filter with running water 3 Reinsert the filter Make sure it is tightened against water leaks WA5000T_BEST_DC68 04151A 00_EN indd 35 2020 03 10 4 53 52 ...

Page 36: ... edge of the drawer and then slide it open 3 Remove the wing distributor A and rinse cap B from the drawer 4 Clean the drawer as well as the distributor and rinse cap with running water and a soft brush 5 When complete close the rinse cap and reinsert the distributor Then reinsert the detergent drawer WA5000T_BEST_DC68 04151A 00_EN indd 36 2020 03 10 4 53 52 ...

Page 37: ...r is in a soaking cycle Please wait Check the fuse or reset the circuit breaker Water is not supplied Make sure you press or tap START PAUSE after selecting the water supply Make sure the water taps are open Is the filter net at the water supply hose connector clogged Clean the filter net by brushing with a toothbrush Is the water supply cut off If the water supply is cut off close the tap and pow...

Page 38: ...the circuit breaker Close the door and press or tap START PAUSE to start the washing machine For your safety the washing machine will not spin unless the door is closed Before the washing machine starts to fill it will make a series of clicking noises to check the door lock and does a quick drain There may be a pause or soak period in the cycle Wait briefly and the washing machine may start Make s...

Page 39: ...ll not open While the washing machine is operating press or tap START PAUSE to stop the washing machine It may take a few moments for the door lock mechanism to disengage Does not drain and or spin Check the fuse or reset the circuit breaker Make sure the electrical voltage is normal Make sure the washing machine is plugged in Make sure the drain hose is pointed downward Natural drain models only ...

Page 40: ...e and drain hose Soak them in warm water Fill the spin basket with warm water and then wait for about 10 minutes Put a hot towel on the drain hose connector Reconnect the water supply hose and drain hose and check if water is supplied properly Water drains out immediately Make sure the drain hose is not clogged and is hung over the drain hose hook Fill the spin basket halfway with water and try sp...

Page 41: ...f the problem continues call for service 4C Water is not supplied Make sure the water taps are open Make sure the water hoses are not clogged Make sure the water taps are not frozen Make sure the washing machine is operating with sufficient water pressure Make sure that the cold water tap and the hot water tap are properly connected Clean the mesh filter as it may be clogged NOTE When the washing ...

Page 42: ... the information code remains contact a customer service center 9C2 Low voltage detected Check if the power cord is plugged in If the information code remains contact a customer service center 9C4 DC Sensor electrical leakage Problem If the information code remains contact a customer service center AC6 Inverter Communication problem Check the Inverter PCB and wire harness If the information code r...

Page 43: ...act a customer service center PC1 After position of the clutch is detected if the signal of the clutch hall goes wrong If the information code remains contact a customer service center Ub Spinning does not work Make sure laundry is spread out evenly Make sure the washing machine is on a flat stable surface Redistribute the load If only one item of clothing needs washing such as a bathrobe or pair ...

Page 44: ... 50 Hz 500 AC 230 V 60 Hz Dimensions mm W 610 x D 675 x H 1105 W 610 x D 675 x H 1075 Net weight kg 43 0 41 0 Water pressure MPa kg f cm2 0 05 0 78 0 5 8 0 Spin speed rpm 700 NOTE Asterisk means variant model and can be varied 0 9 or A Z The design and specifications are subject to change without notice for quality improvement purposes WA5000T_BEST_DC68 04151A 00_EN indd 44 2020 03 10 4 53 53 ...

Page 45: ...Memo WA5000T_BEST_DC68 04151A 00_EN indd 45 2020 03 10 4 53 53 ...

Page 46: ...Memo WA5000T_BEST_DC68 04151A 00_EN indd 46 2020 03 10 4 53 53 ...

Page 47: ...Memo WA5000T_BEST_DC68 04151A 00_EN indd 47 2020 03 10 4 53 53 ...

Page 48: ...0 10 726 7864 PLDT Toll Free 1 800 8 726 7864 Globe Landline and Mobile 02 8 422 2111 Standard Landline www samsung com ph support MALAYSIA 1800 88 9999 OTH 603 7713 7420 Overseas contact www samsung com my support DC68 04151A 00 WA5000T_BEST_DC68 04151A 00_EN indd 48 2020 03 10 4 53 53 ...

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