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Appendix

 

A

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are 

experiencing is not listed below or if the instructions below do not help, turn off the product, 

disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

Symptom

Check

Remedy

The speaker does not turn 

on.

• 

Check if the power cord is 

properly connected.

• 

Plug in the power cord.

There is no response when 

you press a button or 

touch wheel area.

• 

The button or touch wheel 

area may be exposed to static.

• 

Unplug the power cord and then 

plug it in again.

There is no sound.

• 

Is your speaker connected to 

a power source?

• 

The volume may be set to the 

lowest level.

• 

Check if the power cord of the 

adapter is properly connected to 

the wall outlet and if the power 

cable is properly connected to 

the speaker. If you have a VL550, 

also make sure the power cable 

is properly connected to the 

adaptor.

• 

Try adjusting the volume.

The Dial Controller does 

not work.

• 

The Dial Controller may not 

have enough battery power.

• 

The Dial Controller may be 

out of operating range.

• 

Check the connection 

between the Dial Controller 

and speaker.

• 

Press the 

RESET

 button on the 

bottom of the Dial Controller.

• 

Charge the battery as instructed 

in this manual.

• 

Bring the Dial Controller closer to 

the speaker.

• 

Check “Connecting the Dial 

Controller and Speaker”.  

(9 page) 

Click here.

ENG - 26

Summary of Contents for VL Series

Page 1: ...FULL MANUAL...

Page 2: ...ired ACvoltage Ratedvoltage markedwith this symbol is ACvoltage DCvoltage Ratedvoltage markedwith this symbol is DCvoltage Caution Consult Instructions foruse This symbol instructs the userto consult...

Page 3: ...ealeroran experienced radio TVtechnician forhelp FCC Caution Anychanges ormodifications not expresslyapproved bythe partyresponsible for compliance couldvoid the user s authorityto operate this equipm...

Page 4: ...de orthe third prong are provided foryoursafety If the provided plug does not fit intoyouroutlet consult an electrician for replacement of the obsolete outlet 10 Protect the powercord from beingwalked...

Page 5: ...xtension cords This mayresult in abnormal heat orfire Do not plug in orunplug the powercordwithwet hands Do not place the product nearheating equipment To clean the powerplug blades remove the plug fr...

Page 6: ...out of reach ofyourchildren Children playingwith the plastic packing materials run the risk of suffication UsagePrecautions Using foran extended time at highvolume maycause serious damage toyourhearin...

Page 7: ...duct can be moved and placed indoors only This product is notwaterproof ordustproof Be carefulwhen moving the product to avoid dropping it and possiblydamaging it CleaningPrecautions Neveruse alcohol...

Page 8: ...ller 8 Connecting the Dial Controllerand Speaker 9 Connecting to Bluetooth Connecting to Wi Fi Connecting to an External Device Connecting an external devicevia an AUX cable 13 Additional Functions Us...

Page 9: ...separate part and you must plug it into the adapter Make sure to rest the AC DC Adapter flat on a table or the floor If you place the AC DC Adapter so that it is hanging with the AC cord input facing...

Page 10: ...ker Bluetooth Wi Fi AUX 1 2 1 Volume adjustment Turningthe Touch wheel Touch and drag the touchwheel clockwise to increase thevolume Touch and drag the touchwheel counterclockwise to decrease thevolum...

Page 11: ...is set to Min orMax Off Off Powersaver If the speaker is not used for more than 5 minutes the speaker s mode changes to Standby to decrease energy consumption The Bluetooth Wi Fi AUX button activates...

Page 12: ...DC adapter FortheVL550 2 Connect the AC DC adapteroutput powercord round plug to the POWER DCIN jack on the speaker 2 CONNECT Button Press to disconnect from orreconnect to the Dial Controller Long pr...

Page 13: ...Pause Touch X1 to playorpause music X2 Playthenext musicfile Touch X2 to playthe next music file X3 Playtheprevious musicfile Touch X3 to playthe previous music file 2 Sec Mobile devicevoice recogniti...

Page 14: ...ce recognition active Bluetooth only Red On Speakerconnection failure Error Yellow Blink once When thevolume is set to Min orMax Pink Blink once afterbutton use Batteryless than 10 On Currentlychargin...

Page 15: ...NN ECT RE SET O PE N RESETButton 1 DC5VINJack Connect the Micro USB cable to charge the Dial Controller 2 CONNECTButton Press to connect to the Speaker When the battery in the Dial Controller is low t...

Page 16: ...ss the CONNECT button on the rearof the speaker DC IN POWER SERVICE AUX IN LAN RESET CONNECT AUX IN AUX IN AUX IN CONNECT 2 Press the CONNECT button on the bottom of the Dial Controller OPE N OPE N OP...

Page 17: ...de of the speakerfor5 seconds ormore 5 Sec 2 Select the speakerfrom the Bluetooth list onyourmobile device and then connect it e g AV SamsungAKGVL5 Mobiledevice AV SamsungAKGVL Reconnection OnlyStep 2...

Page 18: ...evices that are not supported bythe SmartThings app SmartThings requirements Android 6 0 ornewerversion iOS10 0 ornewerversion To use the SmartThings app a Samsung Account is required Mobiledevice And...

Page 19: ...wto reconnect orconnect to a newwireless router The speakergenerates avoice message notifying that it is now in standbymode DC IN POWER AUX IN LAN RESET CONNECT CONNECT Press the CONNECT button for5 s...

Page 20: ...itch to AUX mode 2 Connect the AUXIN port on the rearof the speakerto an external devicevia an AUX cable not supplied DC 24V SERVICE AUX IN LAN POWER NETWORK DC IN POWER SERVICE AUX IN LAN RESET CONNE...

Page 21: ...the specifications of the mobile device MobiledeviceVoiceRecognitionService 2 Sec Depending on the voice recognition service provided by your mobile device e g Bixby Siri Google Assistant etc the avai...

Page 22: ...Mobiledevice 2 Press and hold the Multi Function button on the Dial Controllerfor2 ormore seconds until the LED turns cyan blue green 2 Sec 3 When the LED turns cyan the device svoice recognition func...

Page 23: ...recommended when using two devices When using two devices a time difference between the video output of the connected equipment and its audio output may occur On rare occasions there can be choppy au...

Page 24: ...uch SAVE 1 2 Using2speakers Stereofunction FortheVL350 Use the SmartThings app to connect and enjoytwo speakers in Stereo 1 Make sure all the speakersyouwant to group are connected to the samewireless...

Page 25: ...2 Select Stereo in theSmartThings app Touch at the top right Select from the device list Touch Stereo Touch Select Speaker Select the second speaker and then touch DONE 1 2 ENG 18...

Page 26: ...akerSurround Setup Connecting1speakertoaSamsungSmartTV2017 Home Settings Sound Sound Output AV Samsung AKGVL Wi Fi Connecting2speakerstoaSamsungSmartTV2017 Home Settings Sound Wi Fi SpeakerSurround Se...

Page 27: ...n Echo product to controlyourSpeakerand enjoymusic services provided by Amazon Echo Check if the Speaker is connected to Wi Fi Connecting to Wi Fi Clickhere 1 In the SmartThings app changeyourSpeaker...

Page 28: ...and then select ENABLE Skip this step ifyou have Skills set up already AmazonAlexa app Select Skills Search ENABLE 3 In the Alexa app tap SmartHome Devices DISCOVER to complete the connection AmazonAl...

Page 29: ...Things account connected to the AmazonAlexa account AlexaDiscoverdevices TousevoicecommandsfortheSpeakernamed Livingroom Action VoiceCommand To set thevolume level to 20 AlexaSetthevolumeto20onLivingr...

Page 30: ...into wall studs Install on a vertical wall only Make sure the unit is turned off and unplugged before you install it Otherwise it may cause an electric shock Please have a qualified installer install...

Page 31: ...s not made correctly slightlyunfasten the WallFixingScrew on the left and then adjust the Bracket Wall up ordown forleveling 4 Fasten two Bracket Screw into the bracket hole on the rearof the main uni...

Page 32: ...rrowdirection until it is seated in the small groove Be sure to slide it in the arrowdirection until it is seated in the small groove of the Bracket Wall RemovingtheWallMount Lift the main unit up unt...

Page 33: ...ereisnosound Is your speaker connected to a power source The volume may be set to the lowest level Check if the power cord of the adapter is properly connected to the wall outlet and if the power cabl...

Page 34: ...h for the speaker on your mobile device or TV See Connecting to Bluetooth 10 page Clickhere ForaWi Ficonnection Check if your TV is a supported model Make sure that your mobile device or TV is connect...

Page 35: ...speakerarewithinoperating rangeofeachother Trytopoweroffyourwirelessrouter andthenrestartit Makesurethatyourspeakersarewithin operatingrangeofeachother Thespeakerloses connectionor staysdisconnected i...

Page 36: ...x1 Tweeterx1 4ohm Wooferx3 Tweeterx 2 4ohm Operating Temperature Range 41 F to 95 F 5 C to 35 C Operating HumidityRange 10 to 75 Wireless LAN Built in Security WEP OPEN SHARED WPA PSK TKIP AES WPA2 PS...

Page 37: ...Wi Fi again Bluetooth Disabling Bluetooth In Bluetooth mode press the Play Pause button on the top side and the CONNECT button in the rear together and then hold for 30 seconds ormore to disable Bluet...

Page 38: ...ss interference as the performance ofwireless LANs are affected bythe environment and conditions of use including the router s performance its distance from connected devices obstructions and interfer...

Page 39: ...problems incorrect electrical linevoltage fluctuations and surges customeradjustments andfailure tofollowoperating instructions cleaning maintenance and environmental instructionsthat are covered and...

Page 40: ...support Spanish www samsung com latin_en support English PANAMA 800 0101 PUERTORICO 1 800 682 3180 TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 VENEZUELA 0 800 SAMSUNG 726 7864 COLOMBIA Bogot enel6001272 S...

Page 41: ...sung com rs support ALBANIA 045620202 www samsung com al support BULGARIA 3000 080011131 www samsung com bg support ROMANIA 8000 apelinretea 08008 726 78 64 08008 SAMSUNG ApelGRATUIT www samsung com r...

Page 42: ...ct TollFree www samsung com id support PHILIPPINES 1 800 10 726 7864 PLDTTollFree 1 800 8 726 7864 GlobeLandlineandMobile 02 422 2111 StandardLandline www samsung com ph support TAIWAN 0800 329 999 ww...

Page 43: ...864 www samsung com support NAMIBIA 08197267864 ZAMBIA 3434 MAURITIUS 8002550 REUNION 0262508880 ANGOLA 917267864 ZIMBABWE 08080204 MOZAMBIQUE 847267864 NIGERIA 0800 726 7864 www samsung com africa_en...

Page 44: ...samsung com us support Samsung ElectronicsAmerica Inc 85 ChallengerRoad Ridgefield Park NJ 07660 2018 Samsung Electronics Co Ltd All rights reserved The partyresponsible forproduct compliance Samsung...

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