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English - 14

The TV settings are lost after 5 minutes.

 

The TV is in the 

Retail Mode

. Change the 

Usage Mode

 in the 

System Manager

 Menu to 

Home Mode

 (  >   

Settings

 > 

General

 > 

System Manager

 > 

Usage Mode

 > 

Home Mode

).

Intermittent Wi-Fi

 

Make sure the TV has a network connection (  >   

Settings

 > 

General

 > 

Network

 > 

Network Status

).

 

Make sure the Wi-Fi password is entered correctly.

 

Check the distance between the TV and the modem or access point. The distance should not exceed 50 ft (15.2 m).

 

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between 
the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone 
walls/fireplaces, etc.)

Single story

Multi story

Wireless access point

Wireless repeater

 

Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC 
addresses of your new modem or access point and the TV.

Video App problems (Youtube etc)

 

Change the DNS to 8.8.8.8. Select   >   

Settings

 > 

General

 > 

Network

 > 

Network Status

 > 

IP Settings

 > 

DNS 

Setting

 > 

Enter manually

 > 

DNS Server

 > enter 8.8.8.8 > 

OK

.

 

Reset by selecting   >   

Settings

 > 

Support

 > 

Device Care

 > 

Self Diagnosis

 > 

Reset Smart Hub

.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

 

Diagnose your TV

 

Adjust the TV settings for you

 

Perform a factory reset on your TV

 

Install recommended firmware updates

How does Remote Support work?

You can easily get Samsung Remote Support service for your TV.

1. 

Call the Samsung service center and ask for remote support.

2. 

Open the menu on your TV, and then go to the 

Support

 menu. (  >   

Settings

 > 

Support

)

3. 

Select 

Remote Management

, then read and agree to the service agreements. When the PIN screen appears, 

provide the PIN number to the technician.

4. 

The technician will then access your TV.

Summary of Contents for UN58TU7050FXZC

Page 1: ... this Samsung product To receive more complete service please registeryour product at www samsung com Model Serial No If you have any questions please call us at 1 800 SAMSUNG 1 800 726 7864 for assistance USER MANUAL 7 SERIES ...

Page 2: ...useyourPC tovisit www samsung com and click Support On thewebsite you can download the usermanual and see its contents onyourPC ormobile device Learning the e Manual s assistancefunctions Search Select an item from the search results to load the corresponding page Index Select a keyword to navigate to the relevant page Sitemap It displays the lists foreach item in e Manual RecentlyViewed Topics Se...

Page 3: ...and in the back orbottom are provided fornecessaryventilation To ensure reliable operation of this apparatus and to protect it from overheating these slots and openings must neverbe blocked orcovered Do not place this apparatus in a confined space such as a bookcase orbuilt in cabinet unless proper ventilation is provided Do not place this apparatus nearorovera radiatororheat register orwhere it i...

Page 4: ...e sure to contact an authorized Samsung service centerforinformation ifyou intend to installyourTVin a location with heavydust high orlowtemperatures high humidity chemical substances orwhere itwill operate 24 hours a daysuch as in an airport a train station etc Failure to do so maylead to serious damage toyourTV Use onlya properlygrounded plug andwall outlet An improperground maycause electric sh...

Page 5: ...ess point and network Youraccess point s manual should provide additional details about howto implement the following measures Secureyourwireless access point s management settingswith a unique password to prevent unauthorized changes to securityrelated settings Implement standard encryption e g WPA2 encryption onyourwireless access point to secureyourwireless network signal Secure access toyourwi...

Page 6: ...9 02 The Remote Control About the Buttons on the Remote Control 10 Installing batteries into the remote control 11 03 Initial Setup Using the TVController 12 04 Troubleshooting and Maintenance Troubleshooting 13 What is Remote Support 14 Eco Sensorand screen brightness 15 Caring forthe TV 15 05 Specifications and OtherInformation Specifications 16 Environmental Considerations 18 Decreasing powerco...

Page 7: ...faces otherthan plasterboard contactyournearest dealerforadditional information Ifyou install the TVon a ceiling orslantedwall it mayfall and result in severe personal injury When installing awall mount kit we recommendyou fasten all fourVESAscrews Ifyouwant to install awall mount kit that attaches to thewall using two top screws only be sure to use a Samsung wall mount kit that supports this type...

Page 8: ...is not liable forproduct damage orpersonal injurywhen a non VESAornon specifiedwall mount is used orwhen the consumerfails to followthe product installation instructions Do not mount the TVat more than a15 degree tilt Always have two people mount the TVonto awall Providing properventilationforyourTV Whenyou installyourTV maintain a distance of at least 4 inches 10 cm between the TVand otherobjects...

Page 9: ...television set in an unstable location Neverplace the television set on tall furniture forexample cupboards orbookcases without anchoring both the furniture and the television set to a suitable support Neverplace the television set on cloth orothermaterials that maybe located between the television set and supporting furniture Neverplace items that might tempt children to climb such as toys and re...

Page 10: ...Use these buttonswith a specific feature according to the directions on the TV s screen Launches the app indicated bythe button Displays the Guide screen Used to navigate the TVmenu highlight items on the Home menu and changevalues seen on the TV s menu P Power Turns the TVon and off Gives direct access to channels Adjusts thevolume Selects additional digital channels being broadcast bythe same di...

Page 11: ... batteries to the symbols in the batterycompartment Use the remote controlwithin 23 feet 7 m of the TV Bright light mayaffect the performance of the remote control Avoid using nearbright fluorescent lights orneon signs The colorand shape of the remote mayvarydepending on the model ...

Page 12: ... is available formobile devices runningAndroid 6 0 orhigheroriOS10 orhigher Noise mayoccurtemporarilywhen the TVcommunicateswith mobile devices Using the TVController You can turn on the TVwith the TVController button at the bottom of the TV and then use the Control menu The Control menu appearswhen the TVController button is pressedwhile the TVis On Formore information about its usage referto the...

Page 13: ...distorted picture video soundfrom an external device or Weak orNo Signal is displayed on the TV oryou cannotfind a channel Perform a TVself diagnosis to determine if the problem is caused bythe TVorthe device Settings Support Device Care Self Diagnosis Picture Test orSound Test If the test results are normal make sure the connection to the device is correct and that all cables are fully inserted R...

Page 14: ...d ask them to resetyournetwork circuit to re registerthe MAC addresses ofyournewmodem oraccess point and the TV VideoApp problems Youtube etc Change the DNS to 8 8 8 8 Select Settings General Network Network Status IPSettings DNS Setting Entermanually DNS Server enter8 8 8 8 OK Reset byselecting Settings Support Device Care Self Diagnosis Reset Smart Hub What is Remote Support Samsung Remote Suppo...

Page 15: ...se clean the debris off before watching TV The exteriorand screen of the TVcan get scratched during cleaning Be sure towipe the exteriorand screen carefullyusing a soft cloth to prevent scratches Do not spraywateroranyliquid directlyonto the TV Anyliquid that goes into the product maycause a failure fire orelectric shock To clean the screen turn off the TV then gentlywipe awaysmudges and fingerpri...

Page 16: ... inches 1116 8 x 713 6 x 249 7 mm Weight Without Stand With Stand 17 9 lbs 8 1 kg 18 3 lbs 8 3 kg 25 1 lbs 11 4 kg 25 6 lbs 11 6 kg Model Name UN55TU7000 UN58TU7000 DisplayResolution 3840 x 2160 3840 x 2160 Screen Size Diagonal Measured Diagonally 55 Class 54 6 inches 58 Class 57 5 inches Sound Output 20W 20W Dimensions Wx H x D Body With Stand 48 4 x 27 8 x 2 4 inches 1230 5 x 707 2 x 59 9 mm 48 ...

Page 17: ...9 x 34 4 x 2 4 inches 1572 4 x 874 5 x 59 9 mm 61 9 x 37 8 x13 4 inches 1572 4 x 959 0 x 339 9 mm Weight Without Stand With Stand 45 4 lbs 20 6 kg 46 1 lbs 20 9 kg 53 4 lbs 24 2 kg 54 5 lbs 24 7 kg Model Name UN75TU7000 DisplayResolution 3840 x 2160 Screen Size Diagonal Measured Diagonally 75 Class 74 5 inches Sound Output 20W Dimensions Wx H x D Body With Stand 65 9 x 37 7 x 2 4 inches 1673 2 x 9...

Page 18: ...out powerconsumption referto the information on the label attached to the product On most models the label is attached to the back of the TV On some models the label is inside the cover terminal YourTVand its accessories maylook different than the product images presented in this manual depending on the model All drawings are not necessarilyto scale Some dimensions are subject to changewithout pri...

Page 19: ...Rearview 1 2 3 The displayed image maydifferfromyourTV depending on the model Unit inches Model name 1 2 3 UN43TU7000 3 6 14 9 10 3 UN50TU7000 5 9 17 9 11 5 UN55TU7000 8 1 20 2 11 8 UN58TU7000 5 6 17 4 11 8 UN65TU7000 8 9 20 6 11 9 UN70TU7000 10 7 23 0 11 8 UN75TU7000 9 1 25 0 12 8 Licenses The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks orregistered t...

Page 20: ...0 Samsung Electronics Co Ltd All rights reserved Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products please contact the Samsung service center Country Samsung Service Center Web Site Address CANADA 1 800 SAMSUNG 726 7864 www samsung com ca support English www samsung com ca_fr support French Samsung Electronics Canada Inc 2050 Derry Road West Mississauga O...

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