For Netflix Operation/Connection Issues:
Check Certificate & Netflix ESN Status in Factory Mode.
•
If Certificate and ESN exists, "
-
CO
", "
NfO
", change the
DNS
to
8.8.8.8
If Certificate is missing, "
-
C
/
" replace the TV’s Main Board.
If ESN number is missing:
-
NF
/
do not replace the Main Board.
Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
•
Reset Smart Hub. / Reset Apps In Factory Mode.
•
For Streaming Issues:
Go to TV Web Browser / Go to speedof.me / testmy.net
•
Check Speed
√
for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming).
Check Latency
√
for less than 50ms.
4-15
4. Troubleshooting
Summary of Contents for UN49KS850DF
Page 36: ...2 16 2 Product specifications 2 4 2 Smart Things IoT Dongle required...
Page 38: ...2 18 2 Product specifications 2 5 1 Voice Interaction 2 5 2 123 Key...
Page 39: ...2 19 2 Product specifications 2 5 3 EXTRA Key...
Page 59: ...PANEL If Noisy 1 Panel defective 4 11 4 Troubleshooting...
Page 94: ...5 1 5 5 5 1 Speaker SMPS Main T CON ONE CONNECT Function IR BT WIFI Module...
Page 95: ...5 2 5 5 2 5 2 1 49 55 5 2 2 65...
