Samsung UN49KS800DF, Service Manual, Page: 55 / 98

For Netflix Operation/Connection Issues:
Check Certificate & Netflix ESN Status in Factory Mode. •
If Certificate and ESN exists, "
-
CO ", " NfO ", change the DNS to 8.8.8.8
If Certificate is missing, "
-
C / " replace the TV’s Main Board.
If ESN number is missing:
-
NF /
do not replace the Main Board.
Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings. •
Reset Smart Hub. / Reset Apps In Factory Mode. •
For Streaming Issues:
Go to TV Web Browser / Go to speedof.me / testmy.net •
Check Speed √ for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming).
Check Latency √ for less than 50ms.
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4. Troubleshooting