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4-56 

4. Troubleshooting

Summary of Contents for UN43TU7000F

Page 1: ... Manual UHD TV Contents 1 Precautions 2 Product specifications 3 Disassembly and Reassembly 4 Troubleshooting 5 Wiring Diagram Project UTU7000K Chassis UWL02 UWL01 Model UN43TU7000F UN50TU7000F UN55TU7000F UN TU7000F ...

Page 2: ...ns 2 9 2 6 1 Find a variety of content with one remote 2 9 2 6 2 Spend time watching not searching 2 9 2 6 3 Just tap to mirror 2 10 2 6 4 Fits with your home ecosystem 2 10 2 6 5 Works wth Amazon Alexa 2 11 2 6 6 Control your TV with the Google Assistant 2 12 2 6 7 Works with AirPlay 2 2 12 2 7 The Remote Control 2 13 2 7 1 About the Buttons on the Remote Control 2 13 2 7 2 Installing batteries i...

Page 3: ...ed LAN Operation Test TV to Router 4 13 4 5 4 Know Before Wireless Internet Connection 4 14 4 6 Smart Hub 4 15 4 6 1 Smart Hub Connection Test 4 15 4 7 BlueTooth WiFi Module 4 17 4 8 Factory Mode 4 19 4 9 Replacing Main Board 4 25 4 10 Detail Factory Option 4 30 4 11 Factory Data 4 33 4 12 AV Control Tabe 4 46 4 13 Updating the TV s Software 4 53 4 13 1 Updating to the latest TV software 4 54 5 Wi...

Page 4: ...icable International and ordomestic law GSPN GLOBAL SERVICE PARTNER NETWORK 2020 Samsung Electronics Co Ltd All rights reserved Printed in Korea Area Web Site Europe MENA CIS Africa https gspn1 samsungcsportal com E Asia W Asia China Japan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com ...

Page 5: ...l knobs insulating materials cabinet backs adjustment and compartment covers orshields isolation resistorcapacitornetworks mechanical insulators etc 3 Leakage Current Hot Check DEVICE UNDER TEST READING SHOULD NOT BE ABOVE 0 5mA LEAKAGE CURRENT TESTER TESTALL EXPOSED METAL SURFACES 2 WIRE CORD ALSO TESTWITH PLUG REVERSED USING AC ADAPTER PLUG AS REQUIRED EARTH GROUND WARNING Do not use an isolatio...

Page 6: ...ed by replacing them with components rated for higher voltage wattage etc Parts that have special safety characteristics are identified by on schematics and parts lists A substitute replacement that does not have the same safety characteristics as the recommended replacement part might create shock fire and or other hazards Product safety is under review continuously and new instructions are issue...

Page 7: ...s used The internal wiring is sometimes clamped to prevent contact with thermally hot components Reinstall all such elements to theiroriginal position 3 Afterservicing always check that the screws components and wiring have been correctly reinstalled Make sure that the area around the serviced part has not been damaged 4 Check the insulation between the blades of the AC plug and accessible conduct...

Page 8: ...harges sufficient to damage ESDs 4 Use only a grounded tip soldering iron to solderordesolderESDs 5 Use only an anti static solderremoval device Some solderremoval devices not classified as anti static can generate electrical charges sufficient to damage ESDs 6 Do not remove a replacement ESD from its protective package until you are ready to install it Most replacement ESDs are packaged with lead...

Page 9: ...antenna farawayfrom any high voltage cables and install it firmly Contact with the highvoltage cable orthe antenna falling overmay cause fire orelectric shock 7 When installing the product leave enough space 0 4m between the product and the wall forventilation purposes A rise in temperature within the product may cause fire 8 If an equipment is provided with a replaceable battery and if replacemen...

Page 10: ...1 2 Product specifications 2 Product Specifications 2 1 Product Information Model UN TU7000F Front View W W Width H High D Depth H D Detail View Color Front TITAN GRAY Stand TITAN GRAY Deco CARBON SILVER ...

Page 11: ... 20 W Dimensions W x H x D Body With Stand 37 9 x 22 0 x 2 3 inches 963 9 x 558 9 x 59 6 mm 37 9 x 24 8 x 7 9 inches 963 9 x 628 9 x 200 5 mm 44 0 x 25 4 x 2 4 inches 1116 8 x 644 2 x 59 9 mm 44 0 x 28 1 x 9 8 inches 1116 8 x 713 6 x 249 7 mm 48 4 x 27 8 x 2 4 inches 1230 5 x 707 2 x 59 9 mm 48 4 x 30 6 x 9 8 inches 1230 5 x 778 3 x 249 7 mm Weight Without Stand With Stand 17 9 lbs 8 1 kg 18 3 lbs...

Page 12: ...o Picture Engine Crystal Processor 4K Motion Rate MR120 HDR High Dynamic Range HDR Compatible with HDR 10 Yes HLG Hybrid Log Gamma Yes Contrast Mega Contrast Viewing Angle N A Color PurColor Dual LED N A Micro Dimming N A Local Dimming N A Auto Depth Enhancer N A Contrast Enhancer Yes Auto Motion Plus Yes Film Mode Yes Natural Mode Support Yes Audio Dolby Digital Plus Yes Dolby 5 1 Decoder N A Obj...

Page 13: ...gs N A Samsung Health N A Universal Guide Yes US Only Gallery Yes Convergence TV to Mobile Mirroring N A Mobile to TV Mirroring DLNA Yes NFC on TV N A Tap View Yes Digital Butler N A Multi View N A Sound Wall N A Personal Screen N A Remote Access Yes Camera Support N A 360 Video Player N A 360 Camera Support N A Bluetooth Low Energy Yes WiFi Direct Yes TV Sound to Mobile Yes Sound Mirroring Yes Tu...

Page 14: ...TAN GRAY Light Effect Deco N A Stand Type QUAD POD Stand Color TITAN GRAY Additional Feature Adaptive Picture N A Active Voice Amplifier N A Adaptive Sound Adaptive Sound AI Streaming N A AI Upscale N A Auto Rotation N A Art Mode The Frame N A Ambient Mode N A Brightness Color Detection Brightness Detection Portrait Mode N A Accessibillity Voice Guide US English Accessibility Learn TV Remote Learn...

Page 15: ...e Mode Freesync N A G SYNC N A OSD Language English Spanish French BT HID Built in Yes USB HID Support Yes V Chip Yes IPv6 Support Yes MBR Support Yes Eco Feature Eco Sensor Yes Power Power Supply AC110 120V 50 60Hz Screen Size 43 50 55 Power Consumption Max 120 W 125 W 140 W Power Consumption Stand by 0 5 W 0 5 W 0 5 W Power Consumption Typical 60 W 66 W 60 W ...

Page 16: ...ssories may differ depending on your region The provided accessories may vary depending on the model Power Cable Holder Cable Samsung Smart Remote Batteries AAA x 2 User Manual Regulatory Guide 1 2 3 3 1 2 43 50 Product Code No Product Code No Remote Control BN59 01315J Power Cable 3903 001117 User Manual BN68 10302A Batteries AAA x 2 4301 000103 Warranty Card Regulatory Guide Not available in som...

Page 17: ...ersion SC 10001_Z_Z_Z QR CODE Scanned processed by email Important 2019 2020 TV Info 1 Model Code 2 Serial Number 3 TV Key Device 4 Software Version 5 Status Code 6 Sub Micom Version 7 E Manual Version 8 Wired Mac Address If Missing replace Main Board 9 Wireless MAC Address Verifies WiFi Operation 10 Bluetooth Address Verifies Bluetooth operation 11 Smart Control Bluetooth Mac Address 12 Smart Con...

Page 18: ...ven live TV Actual remote control may differ from image shown Service may not be launched at the same time as Samsung TV and the availability may vary by region 2 6 2 Spend time watching not searching Universal Guide Availability of the feature mayvary by region Check before use A curated list of content from broadcast and streaming channels personalized to you Now it s easy to get to your favorit...

Page 19: ...asy to switch to the TV and continue enjoying your favorite content Compatible devices only This service only works when TV and mobile are on Service may not be launched at the same time as the model 2 6 4 Fits with yourhome ecosystem Works with Make life more connected Samsung TV works seamlessly with Amazon Alexa Google Assistant and AirPlay 2 Some features and functions provided by connected de...

Page 20: ...easy to connect yourAlexa enabled devices With Samsung TV s compatibility have Alexa turn on your TV change channels control volume and more Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates This service may not be available at the time of purchase of this product and the availability may vary by region ...

Page 21: ...f purchase of this product Turn on TV feature support may vary by model 2 6 7 Works with AirPlay 2 AirPlay 2 With AirPlay 2 built in you can stream or share content from Apple devices to the big screen Effortlessly play videos music photos and more from your iPhone iPad and Mac on your Samsung TV This service may not be available at the time of purchase of this product and the availability may var...

Page 22: ...not operate normally Displays and selects the available video sources Turns the sound on and off Launches the Channel List Changes channels Exits the menu Use these buttons according to the directions on the TVscreen Use these buttonswith a specific feature according to the directions on the TV s screen Launches the app indicated bythe button Displays the Guide screen Used to navigate the TVmenu h...

Page 23: ...moved Please remove the protective film English 12 03 Initial Setup Whenyou turn onyourTVforthe first time it immediatelystarts the Initial Setup Followthe instructions displayed on the screen and configure the TV s basic settings to suityourviewing environment To perform the Initial Setup using the SmartThings app you must connectyourmobile deviceviaWi Fi If the pop up forsetup does not appearaut...

Page 24: ...2 15 2 Product specifications 2 9 RearConnect USB OPTICAL ANT IN ARC LAN BACK OF TELEVISION ARRIÈRE DU TÉLÉVISEUR PARTE TRASERA DEL TELEVISOR 00 ...

Page 25: ...ly 2 Follow these directions carefully Use the Samsung Service tool to disassemble the cabinet Recommend to use the Samsung Service tool Recommended Torque for Cabinet Stand screws 10 12kgf A strength of Torque can be changed depending on the situation 3 1 TV Disassembly Description Screws Picture Description 1 Remove Power cord and connections and place the TV down onto a protected surface 2 Remo...

Page 26: ...rner and following directions 1 2 3 Assembly Misc P jig 2017 BN81 14946A Jig Direction 2 Jig Direction 1 Jig Direction 3 Locking tabs locations 43 inches Top 8 point Left Right 4 point Bottom 6 point Cover Raer 1 point Top Bottom Left Right CoverRear 50 inches Top 8 point Left Right 4 point Bottom 10 point Cover Raer 2 point Top Bottom Left Right CoverRear ...

Page 27: ...r Raer 3 point Top Bottom Left Right CoverRear 4 Lift top side then pull back to remove the back cover 5 Remove the Electric tapes shown on the images Safety Tape Dressing NOTE When assembling the TV the electric tapes must be applied on the same locations Please remember to take a picture where the tapes were first applied 1CNT 2CNT ...

Page 28: ...Picture Description 6 Remove the Cables FFC Cables ASSY SPEAKER P FRONT Cable LEAD CONNECTOR SUB ASSY Cable 1CNT FFC Cables LEAD CONNECTOR SUB ASSY Cable ASSY SPEAKER P FRONT Cable 2CNT LEAD CONNECTOR SUB ASSY Cable ASSY SPEAKER P FRONT Cable FFC Cables ...

Page 29: ...tegrated Module BT WIFI IR FUNCTION LEAD CONNECTOR SUB ASSY Cable LEAD CONNECTOR SUB ASSY Cable Integrated Module BT WIFI IR FUNCTION 8 Remove the ASSY SPEAKER P FRONT ASSY SPEAKER P FRONT Cable Assy SPK to Panel Hole 4 Points ASSY SPEAKER P FRONT Cable ASSY SPEAKER P FRONT Hole 4 Points ...

Page 30: ...ust discharge capacitors foryour safety Check discharge point 1st 2nd block and then discharge with discharge Jig Service Jig CapacitorDischarge If LED ON LED OFF discharge is completed BN81 16292A Before discharging After discharging LED ON LED OFF 9 9 Then verifyvoltage is less than10Vdc across leads with Volt Meter Measurement point Measurement point ...

Page 31: ...Must discharge capacitors foryour safety Check discharge point 1st 2nd block and then discharge with discharge Jig Service Jig CapacitorDischarge If LED ON LED OFF discharge is completed BN81 16292A Before discharging After discharging LED ON LED OFF 9 9 Then verifyvoltage is less than10Vdc across leads with Volt Meter Measurement point Measurement point ...

Page 32: ... the board and slide to the left to release the board NOTE When installing the Main board verify the board is properly positioned in all 4 mounting slots Mounting slots 4EA Fixing Hole Lift up 2EA Locking Slide to the left to release the board Lift Here to Release lock 12 Completed the disassembly NOTE Reassembly procedures are in the reverse order of disassembly procedures ...

Page 33: ... Fi BT Connector Pins with Main Reference Chart 1 2 3 4 5 6 7 8 9 10 11 1212 14 15 16 17 18 19 20 1 3 5 7 9 2 4 6 8 10 11 1315 17 19 12 14 16 18 20 Wi Fi BT Pins Function Pins 1 Place TV in PowerStandby 2 Check LED Status 3 If LED is OFF 9 9 Check LED1 7Vdc pin 14 and VCC for5Vdc pin 4 If missing suspect Function Assy Cable Main board 4 If LED is ON 9 9 Check Switch Operation activates on screen d...

Page 34: ...9 IR_LED1 10 IR_RX 20 IR_LED2 WCT733M Pin Assignments 1 Place TV in PowerStandby 2 Check LED Status 3 If LED is OFF 9 9 Check LED pin 17 and VCC for5Vdc pin 7 If missing suspect Function Assy Cable Main board 4 If LED is ON 9 9 Check Switch Operation activates on screen display On Screen Selections with Function Control If missing 9 9 Check KEY_INPUT1 pin 11 change to 0Vwith a command If wrong vol...

Page 35: ... 9 N C 10 N C 11 N C 12 N C CNL801 LED Connector Only 55 inches 1 Find LED LED TP point in 3in1 board 2 Check LED voltage spec in 3in1 board 3 Using Multi meter measurement LED LED TP Point 4 If Voltage is abnormal replace 3in1 board 5 If Voltage is normal replace panel 4 3 4 Troubleshooting ...

Page 36: ...THIS MODEL 120 Hz 240 Hz Models Only Main Section Pre FRC Post FRC Results Problem Pre FRC Post FRC NOTAVAILABLE THIS MODEL 120 Hz 240 Hz Models Only Pass Pass Pass Check Signal Source and other inputs Fail Fail Fail Replace Main T CON Board Panel verify by troubleshooting 4 4 4 Troubleshooting ...

Page 37: ...tory mode SVC Test Pattern Main Board KANT SU2 T CON 1 ScalerPattern US Post Pattern 2 SoC TCON Test Pattern Factory Mode Check Test Patterns 1 Verify ScalerPattern and US Post Pattern 2 Verify SoC TCON Test Pattern 4 5 4 Troubleshooting ...

Page 38: ...icture Test1 Mute 1 4 7 Mute Video Operation Generated on Main Section If OK 9 9 Source Input Cables 9 9 Otherinputs If Noisy 9 9 Pre FRC Section Test Patterns PRE FRC Section PRE FRC Factory Mode CustomerPicture Test 2 Video Operation Generated at Pre FRC Section If OK 9 9 Replace Main Board If Noisy 9 9 Post FRC Section 4 6 4 Troubleshooting ...

Page 39: ...t Post FRC Section If OK 9 9 Replace Main Board If Noisy 9 9 Mute 3 6 9 Mute T CON Section Mute 3 6 9 Mute May not be available for Larger models over 70 inches Video Operation Generated at T CON Section 1 If OK 9 9 Replace Main Board 2 If Noisy 9 9 Main Board 9 9 Panel 4 7 4 Troubleshooting ...

Page 40: ...c T CON Pattern in Factory Mode Use type of Noise observed Bars single lines video distortion etc to help If noise is only on one half of screen check swap panel cables Verify Defective Panel Cables TV Main Board or Panel 4 8 4 Troubleshooting ...

Page 41: ...ard or Cable If Sound Test OK 9 9 Audio Source External Cables 9 9 OtherInputs Optical Digital Out Errors 9 9 Red light from Optical Digital Out If missing replace Main Board No HDMI Audio 9 9 Source HDMI Cable Swap with other HDMI Inputs Sources Perform EDID Write in Factory Mode Can restore missing HDMI Audio 9 9 Bulletins and Latest firmware on TV If not restored replace Main Board Check Audio ...

Page 42: ...Internet 2 Check the items 9 9 Wired Wireless MAC Address in CustomerSupport Menu No Wired MAC Address Replace Main Board No Wireless MAC Address 9 9 Module cabling voltages from Main Board If operating voltages are OK but signal missing Replace WiFi Module WiFi Bluetooth Module 9 9 Check the security passcode 9 9 Check Wi Fi signal strength at TV use WiFi AnalyzerorsimilarApp Try another source H...

Page 43: ...onnection status of yourTV and network devices on the Network Status menu Network Status TV Router Internet 9 9 Check that yourNetwork Device operates normallywith otherdevices Check your TV status 9 9 Check that yourTV operates normallywith otherNetwork Device Hotspot Check your Network Devices 4 11 4 Troubleshooting ...

Page 44: ...i Analyzer 2 Select Network undertest 3 Check Signal Strength Meterat both routerlocation and TV location 9 9 Check otherWi Fi Signals in the area 9 9 Check forcompeting adjacent channels 9 9 Check forcurrent recommended Channel Locations Wi Fi Signals Competing Ideal Channel Location 4 12 4 Troubleshooting ...

Page 45: ...on is required or used in this example 1 Connect a known good External LAN Cable and Routerto the TV fortesting External RouterAnd LAN Cable 2 Select the Wired menu Verify connection TV to router The Router to Internet will not connect in this test 3 The TV is OK if connection to the Routeris verified Inform the customer to check their LAN Cable and Router 4 13 4 Troubleshooting ...

Page 46: ...tion 9 9 Wi Fi Security Key 9 9 Distance between the wireless routerand TV 9 9 Go to TVWeb Browser Go to speedof me testmy net HD Video Streaming 5Mbps and up UHD Video Streaming 25Mbps and up Check Latency less than 50ms 4 14 4 Troubleshooting ...

Page 47: ...Connection screen appears 2 Select the number at the top of the screen to see the items below Network Gateway If there is a problem test your TV and router connections as this is a network problem Network Trouble shooting DNS Test 9 9 If it Fails DNS setting in Network Settings 9 9 If DNS is set manually Settings are correct may be set to 8 8 8 8 to prevent Netflix issues 9 9 If it still fails DNS...

Page 48: ...g an App allow Apps to load or failure wilre occur ForNetflix Operation Connection Issues Check Certificate Netflix ESN Status in Factory Mode 9 9 If Certificate and ESN exists CO NfO Change the DNS to 8 8 8 8 9 9 If Certificate is missing C Replace the TV s Main Board 9 9 If ESN numberis missing NF Do not replace the Main Board Reset TV Clock and check for correct Time Date Netflix relies on corr...

Page 49: ...C_SCL 4 UART_TX 14 I2C_SDA 5 BT_WAKLE_UP 15 DMIC_DATA 6 WIFI_SUSPEND 16 DMIC_CLK 7 5V 17 LED 8 WIFI_WAKE_UP 18 GND 9 RESET 19 IR_LED1 10 IR_RX 20 IR_LED2 FUNCTION IR BT WIFI Pin20 Pin1 Pin Description Pin Pin Name VOLTAGE V 1 USB DM USB 2 USB DP USB 3 GND GND 4 UART_TX 3 3 5 BT_WAKLE_UP 3 3 6 WIFI_SUSPEND 3 3 7 5V 5 8 WIFI_WAKE_UP 3 3 9 RESET 3 3 10 IR_RX 11 KEY1 12 KEY2 13 I2C_SCL 14 I2C_SDA 15 D...

Page 50: ...ing orerror Replace Main Board 9 9 Wireless MAC Address 9 9 Bluetooth Address If Bluetooth Address orWireless MAC Address are missing or errors exist 9 9 BT Wi Fi ConnectorVoltages If Voltages are OK but no BT orWi Fi Signals voltage s Replace defective Module 4 18 4 Troubleshooting ...

Page 51: ...t SVC Info ER Count Important to check for errors Resets to 0 with Factory Reset 9 9 Check before resetting TV SVC Test Patterns Use to check troubleshoot videos errors Control EDID Use to Reset HDMI Operational Errors Setting Option Bytes 1 EnterFactory Mode with Service Remote only 2 Check Option Byte Table located on GSPN Fast Track or Tips 3 Select Option 4 Select each item to change 5 Can Use...

Page 52: ...ion EDID SUCCESS HDCP SUCCESS CALIB AV COMP PC HDMI Option 50D6AUAGT US UN50TU7000FXZA NONE FRC KANT SU2 USIT 60Hz HW 0x0F DIMMING GLOBAL LD FW1 LD FW2 TCON KANT SU2 FW xxxx DATA xxxx Model UN50TU7000FXZA Wired MAC SUCCESS Wireless MAC SUCCESS WIFI Version x x xx xxx xxx xxxxxx CO NfO W MO D HX PO AO O S N RO FP SIO WS DIO UX IO T NS 1100 Factory Data Ver XXX Fixed Ver XX EERC Version XX WB Ver 1 ...

Page 53: ... KANT SU2 USIT 60Hz HW 0x0F DIMMING GLOBAL LD FW1 LD FW2 TCON KANT SU2 FW xxxx DATA xxxx FRC Dimming T CON 4 Model UN50TU7000FXZA Wired MAC SUCCESS Wireless MAC SUCCESS WIFI Version x x xx xxx xxx xxxxxx CO NfO W MO D HX PO AO O S N RO FP SIO WS DIO UX IO T NS 1100 Factory Data Ver XXX Fixed Ver XX EERC Version XX WB Ver 1 PEQ Version xxxxxxxx Model Wired MAC Success Wireless MAC Success WiFi Vers...

Page 54: ... 1 Verify ScalerPattern and US Post Pattern 2 Verify SoC TCON Test Pattern ScalerPattern OFF US Post Pattern OFF FRC Pre Pattern 0 FRC Post Pattern 0 SOC TCON Pattern 0 SOC TCON Pattern Level 255 FRC OSD Pre Pattern 0 FRC OSD Post Pattern 0 FRC2 Pre Pattern 0 FRC2 Post Pattern 0 SOC TCON2 Pattern 0 SOC TCON2 Pattern Level 255 SOC TCON3 Pattern 0 SOC TCON3 Pattern Level 255 4 22 4 Troubleshooting ...

Page 55: ...g SVC FMS ADC WB Advanced EDID Sub Option Hotel Option Shop Option Asia Option Sound 3 Select EDID OFF to ON Right Arrow Key EDID ON OFF ON 4 Select EDID WRITE ALL EnterKey EDID WRITE ALL Success 5 Wait to Success Right Arrow Key EDID WRITE ALL Wait 6 Confirm EDID WRITE ALL Success Menu Key EDID WRITE ALL Success 4 23 4 Troubleshooting ...

Page 56: ...ortant Items 9 9 WD Count Watch Dog Hardware related issue 9 9 AR Count Auto Reset Software i e Apps related 9 9 WiFi Count Check all listed items 9 9 BTCount Check all listed items 9 9 VCC Fail Count Check all listed items 4 24 4 Troubleshooting ...

Page 57: ...ect value Sample Model UN50TU7000FXZA Type Check Panel label located in the back chassis of panel and choose same Type code from the list Home Updates Exit 55A1QU7QN 55L1QU7QN 75L1QU7QN 55A1QU8XN 55L1QU7QN 55A1QU7QN 65A1QU9TR 65L1MU9TN 65L1QU9TR 65L1QU7QN 65A1QU8XN 65L1QU8XN 55A6AU0NN 82A1QU9TR 50D6AUAGT Type list in the Factory Menu Panel Label CY RT065HGHV2H XX 2020 01 XX 50D6AUAGT XX 2020 0X XX...

Page 58: ... of Option Byte Table info 8 Press soft poweroff with remote to entersettings NOTE If you made a mistake you can unplug the TV to prevent info from changing options 50D6AUAGT Home Updates Exit Set Writing Type Select Writing Type Writing Type Success Factory Reset Type 50D6AUAGT Writing Type Local Set US SW Model UTU7000 Home Updates Exit Factory Reset Type 50D6AUAGT Writing Type Success Local Set...

Page 59: ... URU7300R QNQ6F QRQ60T QNQ75C URU8000F QRQ80C QRQ70D QNQ9F QNQ8FB QNQ7F URU7000JJ QRQ900Z URU7100H QRQ90B UTU7000 SW Model list in the Factory Menu SW Model in Label Rating XXXX UTU7000 Factory Reset Type 50D6AUAGT Writing Type Local Set US SW Model UTU7000 Front Color UTU7000K U50TK1 Writing Front Color Model Code UN50TU7000FXZA TUNER 4 27 4 Troubleshooting ...

Page 60: ...D Q75TD1 QTQ60F Q50TF1 QTQ80D Q85TD1 QTQ60F Q43TF1 QTQ90C Q55TC1 QTQ60F Q50TF1 QTQ90C Q65TC1 QTQ60F Q55TF1 UTU7000K U50TK1 Front Color list in the Factory Menu Front Color in Label Rating UTU7000K U50TK1 Factory Reset Type 50D6AUAGT Writing Type Local Set US SW Model UTU7000 Front Color UTU7000K U50TK1 Writing Front Color Model Code UN50TU7000FXZA TUNER 4 28 4 Troubleshooting ...

Page 61: ...t poweroff with remote to entersettings UN50TU7000FXZA QN65Q60TAFXZA Set Model Code Select Model Code Home Updates Exit Factory Reset Type 50D6AUAGT Writing Type Local Set US SW Model UTU7000 Front Color UTU7000K U50TK1 Writing Front Color Model Code UN50TU7000FXZA TUNER Home Updates Exit Factory Reset Type 50D6AUAGT Writing Type Local Set US SW Model UTU7000 Front Color UTU7000K U50TK1 Writing Fr...

Page 62: ...ndor Code Spec Type Vendor Code Spec ASSY CHASSIS ASSY PCB MAIN CB01 CSOT BN95 06368E 43S6AUAGT BN91 21840E BN96 50988A CY BT043HGHV5H BA02 BOE BN95 06367G 43B6AUAGT BN91 22539X BN96 51847A CY BT043HGEV4H MAIN Factory Option Local Set BOM Model Front Color S W Model US 7000 UTU7000K U43TK1 UTU7000 PBA Factory Option Panel Type Local Set S W Model BOM Model 00GD000KU US UTU7000 Follow S W Model 4 3...

Page 63: ...6 50987A CY BT050HGNV4H XC02 HKC BN95 06726B 50K6AUAGT BN91 21962J BN96 51826A CY BT050HGCV2H AB03 AUO BN95 06497D 50L6AUAGT BN91 22464R BN96 51369A CY BT050HGAV4H MAIN Factory Option Local Set BOM Model Front Color S W Model US 7000 UTU7000K U50TK1 UTU7000 PBA Factory Option Panel Type Local Set S W Model BOM Model 00GD000KU US UTU7000 Follow S W Model 4 31 4 Troubleshooting ...

Page 64: ...5 06372C 55A6AUAGT BN91 21840J BN96 50973A CY BT055HGLV3H CA02 CSOT BN95 06371C 55S6AUAGT BN91 22464U BN96 51370A CY BT055HGHV4H MAIN Factory Option Local Set BOM Model Front Color S W Model US 7000 UTU7000K U55TK1 UTU7000 PBA Factory Option Panel Type Local Set S W Model BOM Model 00GD000KU US UTU7000 Follow S W Model 4 32 4 Troubleshooting ...

Page 65: ...0TU7000FXZA 43 50 55 TUNER NTSC ATSC Ch Table NONE MRT Option Production Option Engineer Option Control Factory Menu Name Data Range EDID EDID ON OFF OFF EDID WRITE ALL EDID WRITE HDMI EDID WRITE PC HDMI EDID Ver HDMI EDID Port Sub Option RS 232 Jack UART EXT Link Support ON Serial Log On Off OFF Watchdog ON FRC Monitoring OFF Checksum 0x0000 Fast Boot In Production ON USB Serial OFF 4 33 4 Troubl...

Page 66: ...RIM THRESHOLD 120 LMF TERM THRESHOLD 80 EOS Click OFF BP PMS Reset 1 FAnet Thread 2 CI CPLD Version 1 ACM_MC ON UNIQUE TRIPLET ON FS_FAV OFF Private Range USE ON SCSA Support OFF OCM Reboot ON SPI Protection FKP Server Type Default OCM Support ON Preloading Support ON Multitasking Support ON Browser preloading Support FULL EXT IR Boot Support OFF APP BOOTING SUPPORT ON NagSam Support OFF EWBS Supp...

Page 67: ...cs of the signal most use when weak signal comes from the growing area countries Carrier_Mute ON If the noise comes from weakness electromagnetic field TV will be set Mute automatically Only default on in North America Pilot Level High Thld 0x20h The High threshold value of stereo signal If Pilot level is greather than High threshold value recognize Stereo signal Pilot Level Low THLD 0x10h The Low...

Page 68: ...DIF PCM Gain 9 AudioDock BT Delay 90 3D_Glass BT delay 50 Mic Scale OFF India Sound 0 Speaker Delay Normal 0 NTV CU Delay NORMAL Lipsync Inx 1 Lipsync Checksum 0x4972 Lipsync USB Test Ready Lipsync BT Checksum 0x0000 TP volume 0xc4h TP Scale 0x6ch TP EQ CheckSum NONE Debug Factory Menu Name Data Range Spread Spectrum LVDS Spread 0 DDR Spread 0 Period 0 Amplitude 0 HD DDR SSC ON OFF OFF HD DDR SSC ...

Page 69: ...eriod 0 FRC Vx1 SSC Modulation 0 FRC LVDS ON OFF ON FRC LVDS SSC MFR 3 FRC LVDS SSC MRR 2 FRC DDR SSC ON OFF ON FRC DDR SSC Period 1 FRC DDR SSC Modulation 2 ADV7619 Data strength 1 ADV7619 Clock strength 1 ADV7619 H_V_DE strength 1 AP DDR SSC ON OFF OFF AP DDR SSC Value 0 AP USIT SSC ON OFF ON AP USIT SSC Value 13 OCM Vx1 SSC ON OFF OFF OCM Vx1 SSC Value 0 TCON USIT SSC ON OFF BYPASS DDR Margin A...

Page 70: ..._emphasis setting 0 Netflix OSD Threshold 179 TCON TCON_TEMP READ 34 TEMP LAST 6000 DCC VERSION 0x0 TCON Demura Bypass OFF TCON FDisplay OFF Panel Code 1 Panel Code 2 Panel Revision Panel Menu Week Panel S N 1 Panel S N 2 Panel S N 3 Panel S N 4 MPEG Margin H 264 Margin CAM Wait Time Voice Debug Power Management Cert Option RM_BIST_DTV RM_BIST_ATV RM_BIST_CABLE SerDES Check SerDES Tuner 4 38 4 Tro...

Page 71: ...C 3_0 CES OOBE MVPD SUPPORT BT DUT BT Throughput Reproduce Module 21_9 L DETECT STABLE TIME 7 L DETECT UNSTABLE TIME 3 L DETECT CAPTION THRESHOLD 720 L DETECT RAGION THRESHOLD 720 L DETECT B LEVEL THRESHOLD 32 L DETECT USB SUPPORT 0 DB Download MRT Option Dump Failure Picture Data Dump Failure VCONF Dump Failure Read Eco Sensor Data No Signal Power OFF Alert Option Default HDMI1 Booting 4 39 4 Tro...

Page 72: ... HOT PLUG DURATION 800ms CLK TERM DURATION 300ms HDMI FLT CNT SIG 0ms HDMI FLT CND SIG2 HDMI FLT CNT LOS 0ms UNSTABLE BAN CNT 1250ms HDMI ROBIN 0 HDMI Callback ON HDMI CTS Thld 0 HDMI CTS Cnt1 0 HDMI EQ 0 HDMI Write Type 0 HDMI Switch 0 DVI SET TIME 0 H Write 0 HDMI Sync 0 HDMI 3D DET 1 HOT PLUG OFF HOLD TIME 600ms HDMI MUTE TIME 0ms HDMI NFST UNMUTE TIME 800ms HDMI FST UNMUTE TIME 0ms REPEA AUDIO...

Page 73: ...S Clock delay S2 0 CI Control Buf ON2 1 TS Clock delay CPU2 0 Test Pattern Scaler Pattern OFF US Post Pattern OFF FRC Pre Pattern 0 FRC Post Pattern 0 SOC TCON Pattern 0 SOC TCON Pattern Level 255 FRC OSD Pre Pattern 0 FRC OSD Post Pattern 0 FRC2 Pre Pattern 0 FRC2 Post Pattern 0 SOC TCON2 Pattern 0 SOC TCON2 Pattern Level 255 Upgrade T CON DATA UPGRADE T CON FW UPGRADE T CON CheckSum T CON2 Usb D...

Page 74: ...de program in Main Image Mic Upgrade Upgarde MIC in Camera module There is upgrade program in Main Image Jump UPGRADE IR Blaster Upgrade IR Blaster delay time NTV CU UPDATE UD LDC PROFILE UPGRADE Pic Data USB Update Audio Data USB Update Eco Data USB Update CI CPLD Upgrade SC ADK Upgrade Other Setting Delete S N IPERF Stopped Expert CAL Data Backup CAL Data Restore MICOM POWER OFF ON NTV CU FW VER...

Page 75: ...FF SVC Panel ORIGINAL S N Serial number Writing S N ADC WB Factory Menu Name Data Range ADC AV Calibaration Comp Calibration PC Calibration HDMI Calibration ADC Result 1st_Y_GH 0 1st_Y_GL 0 1st_Cb_BH 0 1st_Cb_BL 0 1st_Cr_RH 0 1st_Cr_RL 0 2nd_R_L 128 2nd_G_L 128 2nd_B_L 128 2nd_R_H 69 2nd_G_H 69 2nd_B_H 69 White Balance R Offset 128 4 43 4 Troubleshooting ...

Page 76: ...fset 128 WB_W2_R_Gain 136 WB_W2_B_Gain 76 WB_N_R_Offset 128 WB_N_B_Offset 128 WB_N_R_Gain 131 WB_N_B_Gain 119 MGA MGA On Off OFF R1_Gain G1_Gain B1_Gain R2_Gain G2_Gain B2_Gain R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain 4 44 4 Troubleshooting ...

Page 77: ...Gain B10_Gain SPI White Balance SPI White Balance On Off SPI R Offset SPI G Offset SPI B Offset SPI R Gain SPI G Gain SPI B Gain SPI N Rgain SPI N Bgain SPI N Roffset SPI N Boffset SPI W2 Rgain SPI W2 Bgain SPI W2 Roffset SPI W2 Boffset SPI MGA WB Data to SPI Advanced 4 45 4 Troubleshooting ...

Page 78: ...st TV TV 0x0a 0x00 0x00 0x00 AV AV1 0x01 0x00 AV2 0x01 AV3 0x02 S Video S Video1 0x02 0x00 S Video2 0x01 S Video3 0x02 Component Component1 0x03 0x00 Component2 0x01 Component3 0x02 PC PC1 0x04 0x00 PC2 0x01 PC3 0x02 HDMI HDMI1 0x05 0x00 HDMI2 0x01 HDMI3 0x02 HDMI4 0x03 DVI DVI1 0x06 0x00 DVI2 0x01 DVI3 0x02 RVU RVU 0x07 0x00 PICTURE Mode Dynamic Entertain 0x0b 0x00 0x00 0x00 Standard 0x01 Movie 0...

Page 79: ...c Contrast Off 0x01 0x00 Low 0x01 Medium 0x02 HIgh 0x03 Gamma 3 3 0x03 3 3 RGB Only Mode Off 0x05 0x00 Red 0x01 Green 0x02 Blue 0x03 Color Space Auto 0x06 0x00 Native 0x01 Custom 0x02 White Balance R Offset LCD 0x07 50 50 G Offset LCD 0x08 50 50 B Offset LCD 0x09 50 50 R Gain LCD 0x0a 50 50 G Gain LCD 0x0b 50 50 B Gain LCD 0x0c 50 50 Reset LCD 0x0d 0x00 Flesh Tone 15 15 0x0e 15 15 xvYCC Off 0x10 0...

Page 80: ...ema 0x02 Ticker 0x03 10p White Balance Off 0x07 0x16 0x00 fixed command On 0x07 0x16 0x01 fixed command Interval 0x07 0x17 1 10 fixed command Red 0x07 0x18 50 50 fixed command Green 0x07 0x19 50 50 fixed command Blue 0x07 0x1a 1 10 fixed command Reset 0x00 0x1b 0x00 fixed command Picture Option Color Tone Cool 0x0a 0x00 0x00 Standard 0x01 Warm1 0x02 Warm2 0x03 Digital Noise Filter Off 0x02 0x00 Lo...

Page 81: ...ed command HDMI2 UHD Color Mode Off 0x05 0x00 fixed command On 0x01 fixed command HDMI3 UHD Color Mode Off 0x06 0x00 fixed command On 0x01 fixed command HDMI4 UHD Color Mode Off 0x07 0x00 fixed command On 0x01 fixed command Analog Clean View On 0x08 0x00 fixed command Screen Adjustment Picture Size 16 9 0x0b 0x0a 0x01 0x00 Zoom1 0x01 Zoom2 0x02 Wide Fit 0x03 4 3 0x04 Screen Fit 0x05 Smart View I 0...

Page 82: ... 5 5 Depth 0x03 1 10 3D Auto View Off 0x05 0x00 Message Notice 0x01 On 0x02 Auto1 0x03 Auto2 0x04 3D Light Control Low 0x06 0x00 High 0x01 L R Change L to R 0x07 0x00 R to L 0x01 3D Perspective 0x08 value Optimize 0x09 value Factory SVB Expert N D Adj On 0x0b 0x0d 0x00 0x00 Off 0x01 Fix 0x02 Apply Picture Mode All Sources 0x0f 0x00 0x00 0x00 fixed command Current Source 0x01 Pip PIP Off 0x0b 0x08 ...

Page 83: ...z 0x04 0 20 10khz 0x05 0 20 Reset 0x06 0x00 SRS TruSurround HD Off 0x02 0x00 0x00 Virtual Surrond On 0x01 SRS TruDialog Off 0x03 0x00 0x00 Dialog Clarify On 0x01 Preferred Language English 0x04 0x00 0x00 Spanish 0x01 French 0x02 Korean 0x03 Japanese 0x04 Multi Track Sound Mono 0x05 0x00 0x00 Stereo 0x01 SAP 0x02 Auto Volume Off 0x06 0x00 0x00 Normal 0x01 Night 0x02 SpeakerSelect TV Speaker 0x07 0x...

Page 84: ...0x00 0x00 Hide 0x01 Get Status Power On Off 0xf0 0x00 0x00 0x00 Volume 0 100 0xf0 0x01 0x00 0x00 Mute On Off 0xf0 0x02 0x00 0x00 Channel Number 0xf0 0x03 0x00 0x00 Source TV AV HDMI 0xf0 0x04 0x00 0x00 Picture Size 0xf0 0x05 0x00 0x00 3D On Off 0xf0 0x06 0x00 0x00 Picture Mode 0xf0 0x07 0x00 0x00 Sound Mode 0xf0 0x08 0x00 0x00 Refer for Table KEY Value Up 96 0x60 Down 97 0x61 Left 101 0x65 Right 9...

Page 85: ...the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto Update If the TV is connected to the Internet you can have the TV update its ...

Page 86: ...ng the directional button Support Support Software Update To enable automatic updates select Settings Support Software Update Auto Update 193 2 To enable automatic updates select Settings Support Software Update Auto Update Updating the Software If you want to keep the TV in its best condition or if you have an intermittent issue please update it to the latest version Updating to the latest TV sof...

Page 87: ... model code and software version Using a computer connect to www samsung com 6 Select Settings Support About This TV check the model code and software version Support Support About This TV Select Settings Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version U...

Page 88: ...your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 196 10 Click Download to download the firmware Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 196 11 Unz...

Page 89: ...nect Box 197 13 Insert the USB device into the USB slot on the back of yourTV orthe side of the One Connect Box Unzip the downloaded file and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box 197 14 The firmware update begins automati...

Page 90: ...tically Your TV will automatically powercycle when the firmware update is completed Do not turn off your TV while the firmware update is in progress Settings After your TV turns on select Settings Support About This TV and check the new firmware version Support Support About This TV After your TV turns on select Settings Support About This TV and check the new firmware version 198 17 AfteryourTV t...

Page 91: ...5 1 5 Wiring Diagram 5 Wiring Diagram 5 1 Wiring Diagram 1 CNT Models PANEL MAIN FUNCTION IR BT WIFI SPEAKER SPEAKER CN1300 CON2 CN11_CM CNL801 1 CNT Models_inner ...

Page 92: ...5 2 5 Wiring Diagram 2 CNT Models PANEL MAIN FUNCTION IR BT WIFI SPEAKER SPEAKER CN1300 CN1301_UT2 CON2 CN11_CM CNL801 2 CNT Models_inner ...

Page 93: ...D CONNECTOR POWER LEAD CONNECTOR SUB ASSY 0 CN1301 UT2 USIT RIGHT 96Pin FFC CABLE 2 CNT Models Internal Connector ForCustomers No Item Description 1 SPDIF Output Optical Jack 2 USB USB 2 0 3 LAN RJ45 Jack 4 HDMI1 HDMI Cable Connection 5 HDMI2 HDMI Cable Connection External Connector ForEngineers No Item Description 6 WiFi IR WiFi Module IR Function Connection 7 Speaker 10W1Way Speaker 8 LED Power ...

Page 94: ...I2_5V 19 EARC 5 CN1702 HDMI1 1 HDMI1_RX2 _HDMI 2 GND 3 HDMI1_RX2 _HDMI 4 HDMI1_RX1 _HDMI 5 GND 6 HDMI1_RX1 _HDMI 7 HDMI1_RX0 _HDMI 8 GND 9 HDMI1_RX0 _HDMI 10 HDMI1_RX_CLK _HDMI 11 GND 12 HDMI1_RX_CLK _HDMI 13 CEC 14 EARC 15 HDMI1_SCL_DDC 16 HDMI1_SDA_DDC 17 HDMI1_CABLE_DET 18 HDMI1_5V 19 EARC 6 CN11_CM FUNCTION IR BT WIFI 1 WIFI_DM 2 WIFI_PHY_ON 3 WIFI_DP 4 WIFI5V_PW IR5V_PW 5 WIFI_GND IR_GND 6 WI...

Page 95: ...28 DEMURA_DO_SPI 29 DEMURA_CS_SPI 30 SFC2 31 GND PBFE 32 NC 33 NC 34 GND 35 USIT8 36 USIT8 37 GND 38 NC 39 NC 40 GND 41 USIT9 42 USIT9 43 GND 44 NC 45 NC 46 GND 47 USIT10 48 USIT10 49 GND 50 NC 51 NC 52 GND 53 USIT11 54 USIT11 55 GND 56 NC 57 NC 58 GND 59 USIT12 60 USIT12 61 GND 62 NC 63 NC 64 GND 65 USIT13 66 USIT13 67 GND 68 NC 69 NC 70 GND 71 USIT14 72 USIT14 73 GND 74 NC 75 NC 76 GND 77 USIT15...

Page 96: ... 37 GND 38 USIT2 39 USIT2 40 GND 41 NC 42 NC 43 GND 44 USIT3 45 USIT3 46 GND 47 NC 48 NC 49 GND 50 USIT4 51 USIT4 52 GND 53 NC 54 NC 55 GND 56 USIT5 57 USIT5 58 GND 59 NC 60 NC 61 GND 62 USIT6 63 USIT6 64 GND 65 NC 66 NC 67 GND 68 USIT7 69 USIT7 70 GND 71 SFC2 72 GND P802 73 ST_GOA 74 LC1_VGP1_GOA 75 STVP1_GOA 76 CKVB4_GOA 77 CKVB3_GOA 78 CKVB2_GOA 79 CKVB1_GOA 80 CKV4_GOA 81 CKV3_GOA 82 CKV2_GOA ...

Page 97: ...SPEAKER CN1300 CON2 CN11_CM CNL801 FFC CABLE 96P 1 LEAD CONNECTOR SUB ASSY 20P 2 Part Name Connection Part Spec Code No 1 FFC CABLE L MAIN Source B 96P 350 43 BN96 39821C 96P 400 50 BN96 39891B 55 2 LEAD CONNECTOR SUB ASSY MAIN Combo 20P 475mm 43 BN39 02601A 20P 425mm 50 BN39 02601B 55 ...

Page 98: ...01_UT2 CON2 CN11_CM CNL801 FFC CABLE 96P FFC CABLE 96P LEAD CONNECTOR SUB ASSY 20P 1 2 3 Part Name Connection Part Spec Code No 1 FFC CABLE R MAIN Source B 96P L600 55 BN96 39823B 2 FFC CABLE L MAIN Source B 96P L400 55 BN96 39891B 3 LEAD CONNECTOR SUB ASSY MAIN Combo 20P 425mm 55 BN39 02601B ...

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