Check
Network Status
Wired & Wireless MAC Address
in Customer Support
Menu.
No Wired MAC Address
: Replace Main Board
No Wireless MAC Address
:
Module cabling & voltages from Main Board.
If operating voltages are OK but signal is missing
Replace WiFi Module (WiFi/Bluetooth Module combo).
Check
proper
security passcode
Check
Wi-Fi signal strength at TV
(use WiFi Analyzer or similar App)
Try another source (Hot spot or Test Router)
Check
related Bulletins
Check
Factory Mode / SVC / Info/ WiFi Error Count
(replace module for high error counts)
TV Router Internet
Router to Network
“Failure”
Check
Network Status
Instruct the customer the TV has proper connection to
the router and is likely OK.
Check
other devices using network are OK. If they test
OK this does not mean the TV should be working.
Try another source (Hotspot) to test/show TV
Network operation.
Network Troubleshooting
TV to Router
“Failure”
UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr
