English - 13
Issues
Solutions and Explanations
The TV
Signal Information
is unavailable
in the
Self Diagnosis
Test menu.
•
This function is only available with digital channels from an Aerial / RF / Coax connection.
TV is tilted to the right or left side.
•
Remove the stand base from the TV and reassemble it.
There are difficulties assembling the
stand base.
•
Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use
a magnetised screw driver.
The
Broadcasting
menu is grey out
(unavailable).
•
The
Broadcasting
menu is only available when the TV source is selected.
Your settings are lost after 5 minutes or
every time the TV is turned off.
•
If the TV is in the
Store Demo
mode, it will reset audio and picture settings every 5 minutes. If you
want to change the settings from
Store Demo
mode to
Home Use
, press the
SOURCE
button to
select
TV
mode, and go to
MENU
-
Support
-
Use Mode
.
You have intermittent loss of audio or video.
•
Check the cable connections and reconnect them.
•
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
You see small particles when you look
closely at the edge of the frame of the TV.
•
This is part of the product’s design and is not a defect.
The
PIP
menu is not available.
•
PIP
functionality is only available when you are using a HDMI or components source.
You turned the TV off 45 minutes ago,
and it turned on again.
•
It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware downloaded
whilst your watching TV.
There are recurrent picture/sound issues.
•
Check and change the signal/source.
A reaction may occur between the
rubber cushion pads on the base stand
and the top finish of some furniture.
•
To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
The message “
This file may not be
playable properly.
” appears.
•
This may appear because of high bit rate of content. Content generally will play but could experience
some playability issue.
✎
You can keep your TV in optimum operating condition by upgrading to the latest firmware
(www.samsumg.com
→
Support) by USB.
✎
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to
produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no
impact on the performance of the product.
✎
Some functions and pictures shown in this manual are available on specific models only.
[UJ4100-5100-XM]BN68-06947E-ENG.indb 13
2015-01-19 �� 11:46:47
