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Samsung UE85CU7110KXXU, E-Manual

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Channel and Broadcast Issues

226 "Weak or No Signal" displayed in TV mode or cannot find

channel.

226 The TV is not receiving all channels.

226 The subtitles are not provided on a digital channel.

226 Broadcasting is deactivated.

External Device Connectivity Issues

227 The "Mode Not Supported" message appears.

227 The video is OK but there is no audio.

227 I want to connect to a PC and mobile device via screen

mirroring.

228 No screen appears when connecting the TV to an external

device.

228 I want to connect to a Bluetooth speaker.

228 The PC screen does not appear or it flickers.

Network Issues

229 Wireless network connection failed. Unable to connect to a

wireless access point. Unable to connect to the network.

229 Wired network connection failed.

229 Connected to a local network, but not to the Internet.

(HDMI-CEC) Issues

230 What is ?

230  does not work. The connected device is not

displayed.

230 I want to start . I also want the connected devices to

turn on when the TV is turned on.

231 I want to exit . It is inconvenient to turn on other

devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.

231 The message "Connecting to device..." or

"Disconnecting from device" appears on the screen.

231 The device won't play.

Remote Control Issues

232 The remote control does not work.

232 External devices cannot be operated with the TV remote

control.

Recording Issues

233 The Timeshift or recording function cannot be used.

233 Cannot record videos received from an external device or

Samsung TV Plus.

233 The "Format Device" message appears when the Timeshift

or recording function is used.

233 The recorded files on the TV are not played back on a PC.

Apps

234 I launched an app, but it's in a different language. How can I

change the language?

234 The app does not work properly. Its image quality is poor.

234 The Smart Hub Home Screen keeps appearing whenever you

turn on the TV.

Media Files

235 Some files are interrupted during playback.

235 Some files can't be played.

Voice Assistant Issues

236 The microphone is off.

236 The voice commands do not work well.

236 Bixby/Alexa answers although I did not call it.

237 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.

237 Voice recognition does not work with the Samsung Smart

Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.

238 During voice recognition, the heavy load message appears

and the function does not work.

238 I want to see weather information of the desired area.

Other issues

239 The TV is hot.

239 The TV smells like plastic.

239 The settings are lost after 5 minutes or every time the TV is

turned off.

239 The TV is tilted to the side.

239 The stand is wobbly or crooked.

239 A POP (TV’s internal banner ad) appears on the screen.

240 The TV is making a popping noise.

240 The TV is making a humming noise.

240 The TV narrates the screen events in voice-over.

Summary of Contents for UE85CU7110KXXU

Page 1: ...e more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users selec...

Page 2: ...ing Ambient Mode 57 Using Art Mode 65 Using Samsung Gaming Hub 68 About the Media Home Screen 71 About the Menu Home Screen 75 Using a Samsung account 77 Using the Shortcuts 80 Using Workspace 87 Usin...

Page 3: ...should look 217 The TV automatically turns off by itself 218 TV The Frame TV cannot be turned off 218 Unable to power on 218 The TV remains on or does not turn on automatically 219 Unable to find a C...

Page 4: ...ork 232 External devices cannot be operated with the TV remote control Recording Issues 233 The Timeshift or recording function cannot be used 233 Cannot record videos received from an external device...

Page 5: ...ing support through Remote Management 243 Finding the contact information for service 243 Requesting service FAQ The TV Screen does not Display Properly The TV does not Turn On The Picture is Distorte...

Page 6: ...Using the Remote control 282 Using the accessibility menu 286 Using the TV with Voice Guide on 288 Using the guide 292 Using Schedule Viewing 293 Using the Channel List 295 Recording 298 Using Smart...

Page 7: ...e Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection deta...

Page 8: ...e connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optic...

Page 9: ...n your TV may differ from the following figure depending on the product model and region It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connectio...

Page 10: ...twork Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection failed in Troublesho...

Page 11: ...ettings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless a...

Page 12: ...BC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the...

Page 13: ...P Remote Try Now You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP...

Page 14: ...thout using a wireless router To maximise the network performance when a 6 GHz access point is connected turn off the Wi Fi Direct function This function may not be supported depending on the model Ch...

Page 15: ...information on how to share the screen with your mobile device refer to Menu Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disco...

Page 16: ...Samsung mobile devices with Android 8 1 or higher Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the musi...

Page 17: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types accordin...

Page 18: ...deo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tran...

Page 19: ...device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message...

Page 20: ...depending on the model or geographical area For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote 2 Edit You can rename the input ports a...

Page 21: ...ot be supported depending on the model or geographical area Workspace Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Workspace Connection Gui...

Page 22: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built w...

Page 23: ...Optical on the Sound Output menu Menu Settings All Settings Sound Sound Output Try Now Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio...

Page 24: ...onnected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently depending o...

Page 25: ...V operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame 43 inch or larger models The Serif OLED TV Learn a...

Page 26: ...the channel enter a PIN ZIP code and etc When pressed for 1 second or more the Shortcuts menu screen appears If the Colour Button appears with a number strip on the screen select the Colour Button an...

Page 27: ...h app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geogr...

Page 28: ...About the Samsung Smart Remote The Frame 32LS03B model BU8 Series Learn about the buttons on the Samsung Smart Remote 28...

Page 29: ...screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc When pressed...

Page 30: ...s may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the...

Page 31: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote 31...

Page 32: ...screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc When pressed f...

Page 33: ...h app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geogr...

Page 34: ...About the Samsung Smart Remote The Frame LS03BS model Learn about the buttons on the Samsung Smart Remote 34...

Page 35: ...ns are displayed alternately Use this button to access additional options that are specific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keypad to ente...

Page 36: ...h app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geogr...

Page 37: ...to operate the TV When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the fr...

Page 38: ...nnected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control...

Page 39: ...MI cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more informa...

Page 40: ...ected Devices Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Menu Settings All Settings Connection External Device Manager Input Device Manager Bluetooth Device List Tr...

Page 41: ...y Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can...

Page 42: ...oller BT O USB O Xbox 360 controller USB O Xbox Elite Wireless Controller Series 2 BT O Xbox Adaptive controller BT USB Sony Dualsense BT O USB O DualShock 4 BT O USB O Google Stadia controller USB No...

Page 43: ...press Mute the sound A button or X button Sony Only Enter OK B button or O button Sony Only Return Cancel Long pressed B button or O button Sony Only Exit Home button Gaming Hub landing page Gaming H...

Page 44: ...ttings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV The ima...

Page 45: ...ing Buttons Language Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Re...

Page 46: ...s apps view photos and videos or listen to music stored on external storage devices and perform more functions Some Smart Hub services are paid services To use Smart Hub the TV must be connected to th...

Page 47: ...tion Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Settings All Settings General Privacy Terms Priv...

Page 48: ...depending on the model or geographical area For more information refer to Using Samsung Gaming Hub Art When you are not watching TV or when the TV is turned off you can use the Art mode function to ed...

Page 49: ...depending on the app This function may not be supported depending on the model Automatic Mirroring from Multi View Menu Settings All Settings General Privacy Start Screen Options Autorun Multi View M...

Page 50: ...y sold separately is connected Testing Smart Hub connections Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Menu Settings Support Device Care Se...

Page 51: ...dels the Ambient Mode is integrated in the Art mode This function may not be supported depending on the model In Ambient Mode some functions may not be supported View Help Cinemagraph My Album The ima...

Page 52: ...ding on the model or geographical area Changing art work Change the artwork to display in Ambient Mode Press the Up button on the remote control to move the focus to an artwork Use the left or right d...

Page 53: ...Time Filter You can select any background time format for content Colour Changes the Colour of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the cont...

Page 54: ...interior design content created by the world s finest artists and designers Cinemagraph Adds a looping animation to a specific part of the photo to make it more attention grabbing My Album Allows you...

Page 55: ...wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimisation depending on network con...

Page 56: ...tness setting for Ambient Mode When this function is set to Off the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time...

Page 57: ...the brightness and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatic...

Page 58: ...n full screen for 30 seconds If you like the image you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode pre...

Page 59: ...desired mat style and colour and press either the Select or button Supported border styles may differ if the image aspect ratio is not 16 9 or the image resolution is lower than the recommended resolu...

Page 60: ...cent Manage recently displayed images Favourites Manage images saved in Favourite Slideshow Play images in Favourite as a Slideshow If a Slideshow is playing and you want to change the slide playback...

Page 61: ...found at the bottom of the Art home To configure the option settings scroll down to the far bottom Sleep After The TV automatically turns off if no motion is detected around the TV for a specified per...

Page 62: ...mory An alternative way to run the USB memory is to navigate to Menu Connected Devices and select the USB memory 3 Navigate to the folder that contains the image file you want to save to the TV and th...

Page 63: ...ate Mount Combine the 2 to 3 images to create a single image My Album select content such as Dynamic Filter or Auto Gallery and then press Select Photo to set the content as mobile photos Subscribing...

Page 64: ...ion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor...

Page 65: ...usic Apps and Devices The image on your TV may differ from the image above depending on the model and geographical area 1 Learn More Provides information about Samsung Gaming Hub and details on how to...

Page 66: ...e to service offered by the Samsung Gaming Hub Select a game to view the game details Installation of related apps is required to run some games Game Activity and Options Game Rating Lock Personalisat...

Page 67: ...ame Rating Lock Set the age limit for playing games The age limit is only supported to cloud game browsing domain in Gaming Hub Personalisation Settings Tailored content is recommended according to th...

Page 68: ...ional button Media APPS Move Remove Recent On Now The image on your TV may differ from the image above depending on the model and geographical area 1 APPS Install a variety of apps offered by Smart Hu...

Page 69: ...e the focus to the app to move and then press and hold the Select button 3 Removing an item on the Home Screen From the end of the APPS list select Edit List Move the focus to the app to uninstall and...

Page 70: ...subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported...

Page 71: ...count For more information refer to Using a Samsung account 2 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is tim...

Page 72: ...formation about the Intelligent Mode refer to Using Intelligent Mode Picture Mode Change the picture mode for the optimal viewing experience Press the Select button to change the Picture Mode Picture...

Page 73: ...press the down directional button and then select Accessibility Shortcuts Audio Language You can change to the audio language you want to hear To make fine adjustments press the down directional butt...

Page 74: ...the spectrum of colours on the TV screen To change to a colour space that you want press the Select button To set the detailed options press the down directional button and then select Colour Space Se...

Page 75: ...ung account Menu Settings All Settings General Privacy System Manager Samsung Account Sign In Creating a new account Menu Settings All Settings General Privacy System Manager Samsung Account Create Ac...

Page 76: ...oduct Registration You can register the current TV or see the registered information You can easily receive services after product registration You can see the registered information or delete it at t...

Page 77: ...ess the button This function may not be supported depending on the model and geographical area Shortcuts Sources e Manual Settings TTX MIX Terrestrial The image on your TV may differ from the image ab...

Page 78: ...You can access the TTX menu screen 6 Terrestrial Cable Satellite or Service Provider Choose the broadcast type of the content Terrestrial Cable Satellite or Service Provider This function may not be s...

Page 79: ...annels area Moving channels 1 Move the focus to the channel to move 2 Press the down directional button 3 Select Move 4 Move the selected channel to the desired location 5 Press the Select button The...

Page 80: ...ble in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen Menu Connected Devices Workspace Windows PC Easy Connection You can easily use r...

Page 81: ...s not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Con...

Page 82: ...you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network Properties or in Start Run and...

Page 83: ...er How to check the Username Windows OS Control Panel User Account Control Mac OS System Preferences Users Groups 3 Password Enter the password for the login account For use of PIN do not enter PIN bu...

Page 84: ...Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the File Sharing check box 3 To add a folder to share cl...

Page 85: ...g the Web Service Select the Add Web Service icon Use the bookmarking function of the Workspace browser you can add or delete the web service link to or from Workspace To add the web service you must...

Page 86: ...e web service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV...

Page 87: ...d The default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical...

Page 88: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is ter...

Page 89: ...lect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home...

Page 90: ...ve 2 Select Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstallin...

Page 91: ...bile device https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting Accessibility Guidance FAQ The ima...

Page 92: ...al support Home Guide Smart Features Media Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu i...

Page 93: ...rom those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Media Internet Internet Menu Settings Samsung Pass W...

Page 94: ...has been paired 2 Select Register to register the device To register a home appliance make sure that it uses IR and is detectable in the area around the TV Supported devices and options may differ de...

Page 95: ...bell to your TV to receive a notification of the doorbell video and speak with the visitor while watching TV Only WWST Works with SmartThings certified doorbells are supported Supported options may va...

Page 96: ...options may differ depending on the device Place Displays all places connected via the SmartThings app Devices near TV Displays all the detected devices that can be connected and controlled You can r...

Page 97: ...roid 7 0 or later iPhone Series iOS 7 1 or later SmartThings app must have been installed in case of Android devices Devices for IR remote control IR Sniffing Air conditioner air purifier robot vacuum...

Page 98: ...ng on SmartThings Hub from the TV Menu Connected Devices SmartThings Settings SmartThings Hub Using SmartThings Hub To use the Zigbee protocol purchase a SmartThings dongle USB type separately Models...

Page 99: ...TV is a model that uses the One Connect box the USB C port on the back of the TV is for a USB camera and does not support media content playback To play media content use the USB port on the One Conne...

Page 100: ...list in the device appears 2 Select a media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several...

Page 101: ...ctions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be s...

Page 102: ...y selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 d...

Page 103: ...lly adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 d...

Page 104: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the T...

Page 105: ...ew mode select Add View at the bottom right to add the screen you desire Change app source The image on your TV may differ from the image above depending on the model and geographical area When Multi...

Page 106: ...e start and stop of this function can also be voice controlled by pressing the button on the Samsung Smart Remote When the button is available on the Samsung Smart Remote you can enter the Multi View...

Page 107: ...ng account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting...

Page 108: ...Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explo...

Page 109: ...your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depend...

Page 110: ...i Bixby Alexa but Bixby Alexa does not answer in Troubleshooting Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model or geograph...

Page 111: ...ication or contract To change the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in Menu Settings All Settin...

Page 112: ...ag Game Picture Mode Screen Ratio Minimap Zoom Sound Output Help guide Game Settings The image on your TV may differ from the image above depending on the model and geographical area 1 Input Lag Set t...

Page 113: ...screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 4 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on...

Page 114: ...HDR Shown as On when an HDR game is running VRR Shows the variable refresh rate Using FreeSync The FreeSync feature allows you to play seamless games without video interruption or delay To use the Fre...

Page 115: ...the model The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the...

Page 116: ...80p 144 3840 x 1600p 144 32 9 3840 x 1080p 144 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar if the game screen and sound are not output properl...

Page 117: ...ose a programme to watch and set up a schedule viewing or recording Service Provider settings in initial setup may not be supported on geographical area The Record function may not be supported depend...

Page 118: ...e on your TV may differ from the image above depending on the model and geographical area 1 Channel Filter View channels and programmes classified by type 2 Edit Channels Edit channels stored on the T...

Page 119: ...n cancel scheduled viewings View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal Record You ca...

Page 120: ...tegorised by the types defined in Channel List Schedule Manager You can see the Recording Schedule Manager or Schedule Manager screen For more information about Schedule Recording refer to Recording p...

Page 121: ...1 Select a programme that is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a programme scheduled to be broad...

Page 122: ...l start to play Move the focus to a recording to display Play Delete and View Details options on the right side menu Schedule Recording Navigate to Schedules and press Schedule Recording Add edit or c...

Page 123: ...uide Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide Symbol Information Provide users with the information of the...

Page 124: ...t button and then select Schedule Viewing to schedule viewing of that programme Using the viewing schedule management screen 1 On the Samsung Smart Remote press the or button 2 Use the directional but...

Page 125: ...you are watching to a USB device to pause at specific scenes view missed scenes or rewind to specific points in the timeline When the Timeshift function is running some functions are not available in...

Page 126: ...the corresponding repeatedly to quickly increase the speed in slow mode by up to 3 times To resume playback at normal speed select button While using Slow Rewind you will be able to see the time diffe...

Page 127: ...n set for what period of time the programme will be recorded This function is only available when a programme is being recorded Go to Live TV While using Timeshift to view a previous scene select Go t...

Page 128: ...screen The Channel List screen icons indicate the following A favourite channel A locked channel CI card required channel The following options are accessible from the top left of the Channel List sc...

Page 129: ...a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus This function may not be supported depending on the model or geographical area...

Page 130: ...to channels that require parental guidance Locked channels can only be accessed by entering the PIN If you want to use this function or set the password set Settings All Settings General Privacy Paren...

Page 131: ...epending on the model or geographical area When a channel number is changed its channel information is not updated automatically Restore Samsung TV Plus You can restore the deleted Samsung TV Plus cha...

Page 132: ...ct the desired channel in the list on the screen 5 Press Add to add the selected channel to the favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions...

Page 133: ...etwork search option Menu Settings All Settings Broadcasting Auto Tuning Settings Cable Search Option Try Now Sets additional search options such as the frequency and symbol rate for a cable network s...

Page 134: ...depending on the model or geographical area Setting the functions for the service provider Menu Settings All Settings Broadcasting Service Provider Try Now Enable or disable the broadcast service prov...

Page 135: ...gs All Settings General Privacy Parental Settings Programme Rating Lock Try Now This function may not be supported depending on the model or geographical area This function is useful for controlling w...

Page 136: ...PIN options This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automa...

Page 137: ...the scanned channels in the TV This function is only available for analogue broadcasts Fine tuning analogue broadcasts Menu Settings All Settings Broadcasting Expert Settings Fine Tune Try Now This fu...

Page 138: ...tem Menu Settings All Settings Broadcasting Expert Settings Satellite System Try Now You can configure a set of satellite dish settings before performing a channel scan This function may not be suppor...

Page 139: ...Interface Try Now You can use the following functions TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list to delete This function may not be supported depending on the...

Page 140: ...depending on the model or geographical area Adaptive Picture Try Now Optimised Optimises brightness and provides the best picture quality in real time based on the lighting condition and the content y...

Page 141: ...s available only when EyeComfort Mode Duration is set to Custom EyeComfort Mode Level Adjust the level of the EyeComfort Mode screen Active Voice Amplifier Try Now Analyses ambient noise and provides...

Page 142: ...to a specific volume level while you are watching TV The TV analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input sou...

Page 143: ...nvironments Standard Is the default mode suitable for general viewing environments Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE This screen mode provides picture quality c...

Page 144: ...y Now Adjust the colour tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources...

Page 145: ...expressed on the picture Smart Calibration Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer This function may not be supported depending...

Page 146: ...window This function may not be supported depending on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main screen can...

Page 147: ...e The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV v...

Page 148: ...ng on the model or geographical area This function may not be supported depending on the model or geographical area The game mode is not available for normal TV viewing The screen may shake somewhat W...

Page 149: ...lus settings This function may not be supported depending on the model Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role playing game RPG or adv...

Page 150: ...nfigures tone mapping options for Gaming HDR technologies These functions may not be supported depending on the model or geographical area HDR10 GAMING Basic mode provides the most accurate representa...

Page 151: ...ncy the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for...

Page 152: ...ce function may not work properly Equaliser Try Now Customise the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound or Acti...

Page 153: ...atching TV using the embedded speakers the virtual surround sound effect of Dolby Atmos can be turned on or off If the TV has been installed in portrait mode by using separate accessories the virtual...

Page 154: ...Soundbar appears under Sound Output Menu Settings All Settings Sound Sound Output Select the menu Try Now Menu name example TV AV Soundbar Series name HDMI or TV Optical It works based on the Codec su...

Page 155: ...ition of the Bluetooth connection Before using a Bluetooth audio device refer to Read Before Using Bluetooth Devices On some models you can connect and use two Bluetooth devices simultaneously If mult...

Page 156: ...conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to...

Page 157: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the network No broadcast signals are received Setting the clock automatically Menu Settings All Setting...

Page 158: ...ot be supported depending on the model or geographical area GMT Set Greenwich Mean Time GMT DST Automatically adjusts for Daylight Saving Time DST Changing the current time Menu Settings All Settings...

Page 159: ...You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported depending on the model...

Page 160: ...Adaptive Picture function is turned on This function may not be supported depending on the model or geographical area Minimum Brightness Try Now When Brightness Optimisation is turned on you can manu...

Page 161: ...off to ensure protection of pixels Auto Power Saving Try Now When the TV is connected to Wi Fi this feature checks Wi Fi signals and remote control usage data to determine whether the TV is used If th...

Page 162: ...the screen borders and may not be visible To fix the screen at the home position turn off the Pixel Shift mode To prevent afterimage when viewing content with a lot of static images turn on the Pixel...

Page 163: ...ung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Menu Settings Su...

Page 164: ...gs For more information refer to Using Programme Rating Lock Mark Adult Channels Try Now Enables or disables all adult services When disabled adult services will not be available This function may not...

Page 165: ...ld the Volume button for 2 seconds or more You can easily turn on or turn off the functions such as Voice Guide Audio Description Subtitle Sign Language Zoom Learn TV Remote Menu Learning Screen Pictu...

Page 166: ...However some languages are not supported by Voice Guide even though they are listed in the TV Language English is always supported For more information about the TV Language settings refer to Changing...

Page 167: ...ome menus or screens This function may not be supported depending on the model or geographical area White text on black background high contrast Menu Settings All Settings General Privacy Accessibilit...

Page 168: ...arge the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Menu Settings All Settings General Privacy Accessibility Learn TV Remo...

Page 169: ...ray player and the player s remote control Subtitle Try Now Turns on or off the subtitle Subtitle Mode Try Now Sets the subtitle mode Subtitle Language Try Now Sets the subtitle language Spoken Subtit...

Page 170: ...magnification of the sign language screen Configure Sign Language Guide options Menu Settings All Settings General Privacy Accessibility Sign Language Guide Settings You can configure the size speed p...

Page 171: ...ly supports some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographi...

Page 172: ...wing buttons on the remote control in the order shown to reset the PIN to 0000 for France and Italy 1111 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the Standard...

Page 173: ...ttings Try Now You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the...

Page 174: ...rowsing Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video...

Page 175: ...ed depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE...

Page 176: ...I Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMO...

Page 177: ...ed please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a...

Page 178: ...y not be displayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung Smart Remote...

Page 179: ...o undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon prin...

Page 180: ...IST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the n...

Page 181: ...Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the...

Page 182: ...has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported...

Page 183: ...is given to the Schedule Recording Connecting a recording device to the TV automatically deletes abnormally saved recorded files If the Sleep Timer or Auto Power Off has been set the TV will override...

Page 184: ...eshift function is 90 minutes The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatic...

Page 185: ...content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions...

Page 186: ...operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks...

Page 187: ...is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional secur...

Page 188: ...1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with...

Page 189: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip...

Page 190: ...grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC f...

Page 191: ...0 x 2160 60 1920 x 1080 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Moti...

Page 192: ...deo may not work if they have standard bit rates frame rates above the TV s compatibility ratings If the Index Table is has an error the Seek Jump function will not work When playing video over a netw...

Page 193: ...ideo playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1...

Page 194: ...IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 V...

Page 195: ...50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1...

Page 196: ...ders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported except for BU8 Series H 264 FHD is supported up to...

Page 197: ...264 BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 OPUS G 711 A Law Law HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window M...

Page 198: ...transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV do...

Page 199: ...920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 8...

Page 200: ...be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO...

Page 201: ...MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160...

Page 202: ...rs H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not s...

Page 203: ...d Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard C...

Page 204: ...t to On All models for Q6 B BU Series Q8 B Series 50 inch and smaller models The Serif 43LS01B model The Frame 32LS03B model The Sero Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4...

Page 205: ...4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr...

Page 206: ...0 144 Hz 166 587 144 346 500 progressive 2560 x 1080 120 Hz 150 000 120 495 000 progressive 2560 x 1080 144 Hz 172 339 144 470 830 progressive 2560 x 1440 120 Hz 150 000 120 495 000 progressive 3840 x...

Page 207: ...ver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 B Series or higher...

Page 208: ...188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000...

Page 209: ...0 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 H...

Page 210: ...4 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 2...

Page 211: ...0 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 00...

Page 212: ...V and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of...

Page 213: ...rted depending on the model or geographical area TVs with T RKSAT Channel Update System work with the principle of updating channel databases and automatically update channels and parameters This lice...

Page 214: ...service availability in your area In no event shall Rovi Corporation and or its related affiliates be liable for any damages in connection with the accuracy or availability of the programme schedule i...

Page 215: ...tion Motion Lighting or Contrast Enhancer Menu Settings All Settings General Privacy Power and Energy Saving Brightness Optimisation Try Now Menu Settings All Settings General Privacy Power and Energy...

Page 216: ...Settings All Settings General Privacy Power and Energy Saving Brightness Reduction Try Now Go to Picture and adjust the Picture Mode Contrast Brightness and Sharpness settings Menu Settings All Setti...

Page 217: ...or a blank screen Component port may not be supported depending on the model Check whether Greyscale is set to On Menu Settings All Settings General Privacy Accessibility Greyscale Try Now The TV auto...

Page 218: ...tween the TV and One Connect Box The TV remains on or does not turn on automatically If the surrounding area is too dark or bright the motion sensor may not work normally The performance of the motion...

Page 219: ...ideos Menu Connected Devices Connection Guide Video Device HDMI To connect the TV with your PC make sure that your PC s graphic card supports UHD resolutions For more information about the supported U...

Page 220: ...cture Picture Size Settings Picture Size Try Now Change the output resolution of your external device The picture won t display in full screen HD channels will have black bars on either side of the sc...

Page 221: ...y Subtitle Settings Subtitle Try Now The HDR of the connected external device turns off If the Input Signal Plus feature is turned on the range of receiving HDMI input signals is expanded allowing you...

Page 222: ...l device and the TV and then try cable connection again The picture is good but there is no sound Check the Sound Output setting If it is set to TV Speaker check the volume setting Menu Settings All S...

Page 223: ...s Sound Test Try Now Make sure that the audio cable is connected to the correct audio output connector on the external device For antenna or cable connections check the Signal Information A low signal...

Page 224: ...MI eARC connection make sure that it is connected to the eARC dedicated HDMI port on your TV However the eARC can be used only when the Sound bar or A V receiver supports the eARC feature The sound is...

Page 225: ...vice Manager Anynet HDMI CEC is active on your TV Try Now If a device is connected via Optical volume control may not be possible depending on the device I want to turn the TV and audio device off and...

Page 226: ...Settings Broadcasting Auto Tuning Settings Auto Tuning Try Now The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel...

Page 227: ...tion of the computer I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide an...

Page 228: ...k that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide Menu Conne...

Page 229: ...evice placed between the TV and router If unable to establish a wireless internet connection connect the TV to the wireless router via an LAN cable If the TV is able to connect to the internet normall...

Page 230: ...u Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power cable is securely plugged in Check the device s HDMI cable connection Anyne...

Page 231: ...ed via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off the HDMI CEC function on a specific dev...

Page 232: ...r dead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in...

Page 233: ...digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus This function may not be supported depending on the model or geographical ar...

Page 234: ...ork connection When the network speed is slow the app may not work or its image quality may be poor Uninstall and reinstall the app For more information about app uninstallation refer to Managing inst...

Page 235: ...rted files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure...

Page 236: ...nds do not work well Voice commands may differ depending on the Voice Assistant Refer to the command examples for each Voice Assistant Bixby Explore Now Amazon Alexa Menu Settings All Settings General...

Page 237: ...istant button is pressed The connection between the remote control and the TV may be lost Try pairing the remote control with the TV Point the Samsung Smart Remote at the front of the TV and then pres...

Page 238: ...tion does not work Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds It may take a while if the voice recognition server is being inspected I want to see weather...

Page 239: ...mells like plastic This smell is normal and will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and vid...

Page 240: ...ne strict quality control procedures that meet our demanding performance and reliability requirements Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange...

Page 241: ...on for over the air digital signals test the Smart Hub network connection and run the Smart Hub and TV factory reset functions Video Test Picture Test Try Now Sound Test Try Now HDMI Troubleshooting S...

Page 242: ...and Smart Hub applications Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now Reset picture Resets current picture settings to the default settings Menu Settings All Settings Pic...

Page 243: ...re or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the Standard Re...

Page 244: ...most often The TV Screen does not Display Properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Check the antenn...

Page 245: ...DMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines Try changing...

Page 246: ...input source Settings If the same problem persists run a diagnostic test On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now Support Sup...

Page 247: ...a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the button Se...

Page 248: ...Support Device Care Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now Signal Information Check whether the signal strength is too weak or...

Page 249: ...the remote control and features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mi...

Page 250: ...n One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable i...

Page 251: ...he TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When...

Page 252: ...ble Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power c...

Page 253: ...tlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Connected Devices Also ma...

Page 254: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 254...

Page 255: ...he remote control and features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on th...

Page 256: ...Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If y...

Page 257: ...ut mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persi...

Page 258: ...MI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI...

Page 259: ...l and features may differ depending on the model or geographical area On the remote control press the button and move to Menu Settings All Settings using the directional button Settings Select Menu Se...

Page 260: ...etwork Status to check the network status Try Now Network Reset Network If the network isn t connected a network reset may be required Try Now Make sure that your access point is working properly Chec...

Page 261: ...s point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues select Menu Sett...

Page 262: ...t DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings...

Page 263: ...IP Settings DNS Server Select DNS Server enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Try Now 263...

Page 264: ...ccessories including the remote control and features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your...

Page 265: ...Speaker Try Now Settings Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now Sound Sound...

Page 266: ...ttings Support Device Care Self Diagnosis Sound Test Try Now Update now If the same problem continues a software update or factory reset may be required Try Now If there is sound but it is not clear r...

Page 267: ...est to check the sound Try Now Support Support Device Care Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound Try Now Settings If the test reveals a problem select Me...

Page 268: ...pert Settings Reset Sound Try Now Settings If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now Support Support Device Care If the test show...

Page 269: ...Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a software update or factory reset may be required Try Now 269...

Page 270: ...n accessories including the remote control and features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sur...

Page 271: ...of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the USB port C type on the bottom or turn over the remote to expose t...

Page 272: ...ttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote con...

Page 273: ...ry using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device cl...

Page 274: ...cal area Settings If your TV is connected to the network you can set it to receive periodic updates automatically On the remote control press the button and move to Menu Settings Support using the dir...

Page 275: ...n update the software using a USB drive Settings Select Menu Settings Support About This TV and check the model code and software version Try Now Support Support About This TV Select Menu Settings Sup...

Page 276: ...ation Model code Software version Select Menu Settings Support About This TV and check the model code and software version Try Now Using a computer connect to www samsung com Find your TV model and do...

Page 277: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 277...

Page 278: ...the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will be automatically reset when the firmware up...

Page 279: ...upport Support About This TV After your TV has been reset select Menu Settings Support About This TV and check the new firmware version Try Now About This TV Product Information Model code Software ve...

Page 280: ...s and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a small LED microphone to the right of...

Page 281: ...atching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen a...

Page 282: ...he Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Standard Remote Control...

Page 283: ...up and tuned and must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many commands you can say to control...

Page 284: ...o that you can change the subtitle position When watching a channel on an external device such as a set top box and cable box turn on the subtitle function on the device For more information contact y...

Page 285: ...d levels This function may not be supported depending on the model or geographical area High Contrast To display all menus with an opaque black background and a white font providing maximum contrast I...

Page 286: ...ber button Use the or button on the Samsung Smart Remote to open the virtual numeric pad enter a number and then select Done On the Standard Remote Control press the numeric buttons to enter a channel...

Page 287: ...of the Samsung Smart Remote the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button on the Standard Rem...

Page 288: ...ed Set the Clock first Menu Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the instructions below 1 Press the button and press the le...

Page 289: ...e the button to move to the programme currently broadcasting When you move the focus to a programme you will hear the detailed informations about the selected programme When you move the focus to a di...

Page 290: ...choose an item Press to close the menu and go back to the Guide For the programme you are currently watching press the Select button Record You can record the programme that you are currently watching...

Page 291: ...ction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or...

Page 292: ...ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide 1 Press the Channel button to access the Guide 2 Move to to the programme to cancel the viewing schedule and press the...

Page 293: ...use the or button to enter a channel number and go to that channel directly Press the left directional button in the Channel List to move to the Category list Use the up and down directional buttons t...

Page 294: ...geographical area Favourites Displays Favourites 1 to Favourites 5 Use the up and down directional buttons to move between the lists of favourites Highlight the one you want and then press the Select...

Page 295: ...gramme being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on la...

Page 296: ...ndow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing...

Page 297: ...up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button Th...

Page 298: ...d depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service Press the button You are redirected to the Home Screen...

Page 299: ...and use of personal information Without giving consent you will not be able to use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Setting...

Page 300: ...ported only in The Frame For more information refer to Using Art Mode Game Play games from the TV screen by connecting a Controller to the TV Configure settings to optimise the Controller and audio de...

Page 301: ...cons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the f...

Page 302: ...u Settings All Settings General Privacy Voice Voice Assistant Try Now The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart...

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