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The problem
Try this!
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need
to disable some of the energy efficiency features. Disable
Energy Saving Mode
(
Settings
System
Eco Solution
Energy Saving Mode
) or
Eco
Sensor
(
Settings
System
Eco Solution
Eco Sensor
) or
Motion
Lighting
(
Settings
System
Eco Solution
Motion Lighting
).
Component Connections/
Screen Colour
If the colour on your Samsung television screen is not correct or the black and
white colours are off, run
Start Picture Test
(
Settings
Support
Self
Diagnosis
Start Picture Test
).
If the test results indicate that the problem is not caused by the TV, do the
following:
●
Confirm that the video input connectors are connected to the correct
external device video output connectors.
●
Check the other connections as well. If the TV is connected to an external
device via a component cable, confirm that the Pb, Pr, and Y jacks are
plugged into their proper connectors.
Screen Brightness
If the colours on your Samsung TV are correct but just a little too dark or
bright, try adjusting the following settings first.
●
Select
Settings
Picture
Expert Settings
menu and adjust the
Backlight
,
Contrast
,
Brightness
,
Sharpness
,
Colour
, and
Tint (G/R)
settings.
Ghosting, Blurring, or
Juddering
If you notice ghosting or blurring on the screen, use the
Auto Motion Plus
function (
Settings
Picture
Expert Settings
Auto Motion Plus
) to
resolve the issue.
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's
energy efficiency functions. See if
Sleep Timer
(
Settings
System
Time
Sleep Timer
) has been enabled. The
Sleep Timer
automatically turns
the TV off after a specified period of time. If the Sleep Timer has not been
enabled, see if
Auto Power Off
(
Settings
System
Eco Solution
Auto Power Off
) has been enabled and disable them.
Problems Powering On
If you are having problems powering on your Samsung television, there are a
number of things to check before calling the service department. Confirm that
the TV's power cord is connected correctly at both ends and that the remote
control is operating normally. Make sure that the antenna cable or cable TV
cable is firmly connected. If you have a cable or satellite box confirm that it is
plugged in and turned on.
Unable to find a Channel
If your TV is not connected to a cable box or satellite box, run
Auto Tuning
(
Broadcasting
Auto Tuning
).
The TV image does not look as
good as it did in the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analogue cable or satellite box, upgrade to a digital satellite
box. Use HDMI or Component cables to deliver HD (high definition) picture
quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look
for a channel that is broadcasting HD content.
●
Cable/Satellite Subscribers: Try HD channels from the channel lineup.
●
Terrestrial/Cable Antenna Connection: Try HD channels after running the
Auto Tuning
function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
