For Netflix Operation/Connection Issues:
Check Certificate & Netflix ESN Status in Factory Mode.
•
If Certificate and ESN exists, "
-
CO
", "
NfO
", change the
DNS
to
8.8.8.8
If Certificate is missing, "
-
C
/
" replace the TV’s Main Board.
If ESN number is missing:
-
NF
/
do not replace the Main Board.
Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
•
Reset Smart Hub. / Reset Apps In Factory Mode.
•
For Streaming Issues:
Go to TV Web Browser / Go to speedof.me / testmy.net
•
Check Speed
9
for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming).
Check Latency
9
for less than 50ms.
4-18
4. Troubleshooting
Summary of Contents for UE65KS9502T
Page 42: ...1 1 1 ESD 1 1 1 1 1 2 Anode 10K 1 2 1 1 3 1 2 3 0 5mA 2 AC ANSI C101 1 UL UL1410 59 7 1 1 1...
Page 43: ...4 5 6 7 1 2 1...
Page 44: ...1 2 1 2 1 AC AC 1 B 2 heat sink 3 4 5 6 7 8 AC ON 500V 1megaohm 1 3 1...
Page 46: ...1 4 4 1 2 3 4 5 6 RF DTV DTV DTV 7 10cm 8 9 10 1 5 1...
Page 59: ...2 13 2 Product specifications 2 4 2 Picture Content source functon channel list on four sides...
Page 83: ...PANEL If Noisy 1 Panel defective 9 9 4 14 4 Troubleshooting...