Samsung UE43KU6510U, User Manual

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The TV settings are lost after 5 minutes.
•
The TV is in the Retail Mode . Change the Usage Mode to Home Mode . ( > Settings > System > Expert Settings >
Usage Mode > Home Mode ).
Intermittent Wi-Fi
•
Make sure the TV has a network connection ( > Settings > Network > Network Status ).
•
Make sure the Wifi password is entered correctly.
•
Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•
Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV
and the Modem/Router.
(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single story Multi story
Wireless router
Wireless repeater
•
Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router
and the TV.
Video App problems (Youtube etc)
•
Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter
manually > DNS Server > enter 8.8.8.8 > OK .
•
Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub .
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset on your TV
•
Install recommended firmware updates
How does Remote Support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management , then read and agree to the service agreements. When the PIN screen appears, provide the
PIN number to the agent.
4. The agent will then access your TV.
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KU6510_RU_BN68-07872K-01_L04.indb 8 2016-06-27 오후 5:13:36