English - 14
Issues
Solutions and Explanations
There is no picture/video.
•
Check cable connections (remove and reconnect all cables connected to the TV and
external devices).
•
Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to
match the connections to the TV input. For example, if an external device’s output is
HDMI, it should be connected to an HDMI input on the TV.
•
Make sure your connected devices are powered on.
•
Be sure to select the TV’s correct source by pressing the
SOURCE
button on the
remote control.
•
Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection
The TV is not receiving all
channels.
•
Make sure the Aerial cable is connected securely.
•
Please try
Setup
(Initial setup) to add available channels to the channel list. Go to
MENU
-
System - Setup
(Initial setup) and wait for all available channels to be
stored.
•
Verify the Aerial is positioned correctly.
The picture is distorted:
macro block error small
block, dots, pixelization
•
Compression of video contents may cause picture distortion, especially on fast
moving pictures such as sports and action movies.
•
A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display
in full screen.
•
HD channels will have black bars on either side of the screen when displaying up
scaled SD (4:3) contents.
•
Black bars on the top and bottom will appear during movies that have aspect ratios
different from your TV.
•
Adjust the picture size options on your external device or TV to full screen.
The remote control does
not work.
•
Replace the remote control batteries with the poles (+/–) in the right direction.
•
Clean the sensor’s transmission window on the remote.
•
Try pointing the remote directly at the TV from 1.5~1.8 m away.
The cable/set top box
remote control doesn’t turn
the TV on or off, or adjust
the volume.
•
Programme the Cable/Set top box remote control to operate the TV. Refer to the
Cable/Set top box user manual for the SAMSUNG TV code.
A “
Mode Not Supported
”
message appears.
•
Check the supported resolution of the TV, and adjust the external device’s output
resolution accordingly.
There is a plastic smell
from the TV.
•
This smell is normal and will dissipate over time.
The TV
Signal Information
is unavailable in the
Self
Diagnosis
Test menu.
•
This function is only available with digital channels from an Aerial / RF / Coax
connection.
TV is tilted to the right or
left side.
•
Remove the stand base from the TV and reassemble it.
[UJ5000-40-48-RU]BN68-07425A-00L04.indb 14
2015-09-17 오후 5:12:56
